Great Onboarding

A learning experience design project built for a large-scale retail business, addressing a real gap between the onboarding experience managers thought they were delivering and what new starters actually felt on their first day.

The approach centred on a dual-perspective narrative: the same first day, told twice, once from the line manager’s point of view and once from the new starter’s. Learners were asked to track how each character was really feeling underneath the surface-level account, surfacing the empathy gap the module was designed to close.

Skills: character-driven scriptwriting, dual-POV narrative structure, dialogue and internal monologue, storyboarding, video treatment.

#instructionaldesign #elearning #characterwriting #narrativedesign #dialogue