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I'm a seasoned Technical Writer and Instructional Designer dedicated to creating digitally enhanced learning and documentation that users can actually use. I excel at transforming complex content into clear, engaging resources. Experience juggling multiple projects and collaborating with diverse stakeholders to deliver outcomes that matter. I'm an analytical, solutions-focused thinker who thrives on variety. I bring extensive hands-on technical skills across the Microsoft Office suite, LMS platforms, multimedia production, and web development.…I'm a seasoned Technical Writer and Instructional Designer dedicated to creating digitally enhanced learning and documentation that users can actually use. I excel at transforming complex content into clear, engaging resources. Experience juggling multiple projects and collaborating with diverse stakeholders to deliver outcomes that matter. I'm an analytical, solutions-focused thinker who thrives on variety. I bring extensive hands-on technical skills across the Microsoft Office suite, LMS platforms, multimedia production, and web development.

Bev Austen

Writer, Instructional Designer, Content Designer, +1

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I'm a seasoned Technical Writer and Instructional Designer dedicated to creating digitally enhanced learning and documentation that users can actually use. I excel at transforming complex content into clear, engaging resources. Experience juggling multiple projects and collaborating with diverse stakeholders to deliver outcomes that matter. I'm an analytical, solutions-focused thinker who thrives on variety. I bring extensive hands-on technical skills across the Microsoft Office suite, LMS platforms, multimedia production, and web development.…I'm a seasoned Technical Writer and Instructional Designer dedicated to creating digitally enhanced learning and documentation that users can actually use. I excel at transforming complex content into clear, engaging resources. Experience juggling multiple projects and collaborating with diverse stakeholders to deliver outcomes that matter. I'm an analytical, solutions-focused thinker who thrives on variety. I bring extensive hands-on technical skills across the Microsoft Office suite, LMS platforms, multimedia production, and web development.

Available to hire

I’m a seasoned Technical Writer and Instructional Designer dedicated to creating digitally enhanced learning and documentation that users can actually use. I excel at transforming complex content into clear, engaging resources. Experience juggling multiple projects and collaborating with diverse stakeholders to deliver outcomes that matter.

I’m an analytical, solutions-focused thinker who thrives on variety. I bring extensive hands-on technical skills across the Microsoft Office suite, LMS platforms, multimedia production, and web development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Writer / Help Documentation Specialist at Sintelix

June 25, 2025 - November 15, 2025

Contractor focused on help/documentation updates for software releases; transformed content from tech-centric to user-centric, implemented scenario-based learning, and integrated animations/videos to support first-time users through to expert levels.

Compliance and Resources Manager at Becker Helicopter Services

December 31, 2022 - December 31, 2022

Developed and maintained learning resources to meet ASQA/CASA requirements; managed curriculum, LMS, safety/HRSIS interfaces, and audits; oversaw documentation, intranet/website resources, and student lifecycle coordination.

Compliance Manager and Aviation Insurance Broker (Co-Founder) at FAIMS | Boston Marks Aviation

June 1, 2008 - June 1, 2008

Liaised with clients to organise aviation insurance; managed client systems and ensured regulatory compliance across financial services; co-founded and led compliance initiatives for the business.

Project Manager and Senior Consultant at Systemik Solutions

February 28, 2003 - February 28, 2003

Directed analysis, design, and development of documentation and training solutions to support software projects across multiple industries; created templates and macros to enable single-source authoring for print and online outputs.

Project Manager / Senior Developer (Technical Writing | Instructional Design) at TACTICS Consulting

March 1, 1996 - March 1, 1996

Delivered end-to-end documentation, training, and online publishing solutions across diverse projects; managed teams and developed learning materials and final outputs for ISO 9001 implementations and other initiatives.

Board Member (Volunteer) at Cherish Women's Cancer Foundation

December 31, 2020 - December 31, 2020

Volunteered as a board member supporting governance and fundraising efforts for research into kinder cancer treatments for women.

Board Member (Volunteer) at Midwife Vision

December 31, 2022 - December 31, 2022

Volunteered on the board to promote neonatal and maternal health training worldwide, supporting WHO-related initiatives.

Contractor at Sintelix

June 25, 2025 - November 15, 2025

Help Documentation updates for software releases.

Technical Content Manager at Sintelix

May 1, 2025 - May 1, 2025

Transformed help documentation from technology-oriented to user-centric, use-case solutions; managed end-to-end design and development of online help; collaborated with programmers to integrate new functionality; updated content to address gaps; introduced animations and videos; created scenario-based examples for hands-on learning and practice; streamlined development cycles by rationalising authoring standards and technical artifacts.

Compliance and Resources Manager at Becker Helicopter Services

December 1, 2022 - December 1, 2022

Developed and maintained learning resources for staff and students, ensuring compliance with ASQA and CASA; maintained RTO status with CRICOS and ISO 9001:2015; designed and managed curriculum, learning resources, intranet and website; produced in-house textbooks; led multimedia presentations and online learning; coordinated student lifecycle and multiple concurrent projects with cross-functional teams; monitored and audited compliance.

Project Manager and Senior Consultant at Systemik Solutions

February 1, 2003 - February 1, 2003

Led analysis, design and development of documentation and training solutions to support software development and implementation across multiple projects; developed Word templates enabling single-source authoring for print and online output.

Project Manager | Senior Developer (Technical Writing | Instructional Design) at TACTICS Consulting

March 1, 1996 - March 1, 1996

Delivered end-to-end documentation, training and online publishing solutions; managed projects and developed final documentation and training content; worked across multiple regions (Auckland, Sydney, Hong Kong).

Board Member at Cherish Women's Cancer Foundation

December 31, 2020 - December 31, 2020

Governance and oversight for fundraising and research initiatives supporting kinder treatments for gynaecological cancers.

Board Member at Midwife Vision

December 31, 2022 - December 31, 2022

Board member supporting midwife training through WHO Helping Babies Breathe programs to promote neonatal and maternal health in limited-resource locations.