I’m an ecommerce and Shopify specialist who works behind the scenes where most stores quietly break. While many freelancers focus only on visuals or ads, I focus on the systems that keep a store running when traffic increases, customers start asking questions, and operations get messy. I’ve worked with Shopify and ecommerce brands on store optimization, product page improvements, CRM setup, and day-to-day customer operations. This includes managing customer inquiries through email and helpdesk tools, handling refunds and returns, resolving order issues, and supporting multiple stores simultaneously without things falling through the cracks. What sets me apart is that I understand ecommerce from the operations side, not just the surface level. I know what happens after the sale, when customers need answers, when orders go wrong, when promotions create pressure, and when lack of systems leads to burnout. I help brands put structure in place so growth becomes manageable, not overwhelming. Clients work with me because I’m reliable, detail-driven, and proactive. I don’t wait for problems to escalate, I spot gaps early and fix them. If you need someone who can step in, understand your store quickly, and help it run better behind the scenes, I’m built for that role.

Blessing Digitalz

I’m an ecommerce and Shopify specialist who works behind the scenes where most stores quietly break. While many freelancers focus only on visuals or ads, I focus on the systems that keep a store running when traffic increases, customers start asking questions, and operations get messy. I’ve worked with Shopify and ecommerce brands on store optimization, product page improvements, CRM setup, and day-to-day customer operations. This includes managing customer inquiries through email and helpdesk tools, handling refunds and returns, resolving order issues, and supporting multiple stores simultaneously without things falling through the cracks. What sets me apart is that I understand ecommerce from the operations side, not just the surface level. I know what happens after the sale, when customers need answers, when orders go wrong, when promotions create pressure, and when lack of systems leads to burnout. I help brands put structure in place so growth becomes manageable, not overwhelming. Clients work with me because I’m reliable, detail-driven, and proactive. I don’t wait for problems to escalate, I spot gaps early and fix them. If you need someone who can step in, understand your store quickly, and help it run better behind the scenes, I’m built for that role.

Available to hire

I’m an ecommerce and Shopify specialist who works behind the scenes where most stores quietly break. While many freelancers focus only on visuals or ads, I focus on the systems that keep a store running when traffic increases, customers start asking questions, and operations get messy.

I’ve worked with Shopify and ecommerce brands on store optimization, product page improvements, CRM setup, and day-to-day customer operations. This includes managing customer inquiries through email and helpdesk tools, handling refunds and returns, resolving order issues, and supporting multiple stores simultaneously without things falling through the cracks.

What sets me apart is that I understand ecommerce from the operations side, not just the surface level. I know what happens after the sale, when customers need answers, when orders go wrong, when promotions create pressure, and when lack of systems leads to burnout. I help brands put structure in place so growth becomes manageable, not overwhelming.

Clients work with me because I’m reliable, detail-driven, and proactive. I don’t wait for problems to escalate, I spot gaps early and fix them. If you need someone who can step in, understand your store quickly, and help it run better behind the scenes, I’m built for that role.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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Language

English
Fluent
French
Intermediate
Yoruba
Advanced

Work Experience

Shopify Specialist at Upwork
December 12, 2024 - Present
Customer Support Specialist at Luxehoome
February 3, 2025 - May 31, 2025
Provided end-to-end customer support for LuxeHoome, managing all customer inquiries across email and direct messages. I served as the primary point of contact for customers, responding to questions about orders, shipping, products, and general concerns in a timely and professional manner. I handled issue resolution and escalated complex cases, including delivery issues, refunds, and order discrepancies to the appropriate internal channels to ensure fast and accurate resolution. My role required balancing speed with accuracy while maintaining a positive customer experience at all times. Through consistent communication and attention to detail, I helped maintain customer trust, reduce unresolved tickets, and support smooth day-to-day store operations.
Web Designer on fiverr at Zelle Noir, Bad Mystic, Etc
January 27, 2026 - Present
I have worked as a freelance web designer on Fiverr for over three years, designing and optimizing websites for store owners across various industries. My responsibilities included creating visually appealing, user-friendly websites, improving site structure and layout, optimizing product pages for conversions, and enhancing overall store performance. I worked closely with clients to understand their business goals, provided tailored design solutions, and implemented improvements that enhanced usability, branding consistency, and customer experience.
Social Media Manager at Asaphic
October 2, 2025 - December 11, 2025
Managed and grew Asaphic’s social media presence across Facebook, Instagram, LinkedIn, and TikTok. I was responsible for content design, scheduling, and posting, ensuring brand consistency and clear messaging across all platforms. In addition to content management, I monitored platform analytics to track performance, engagement trends, and audience behavior, using insights to refine content strategy and posting schedules. I also safeguarded the brand’s social accounts by monitoring for suspicious activity and preventing fraudulent engagement practices. Notably, I identified and stopped a potential fraud involving a third-party service promising artificial follower and engagement growth (Plixi.io), protecting the organization from reputational and account risks that many brands unknowingly fall victim to. This role required attention to detail, platform knowledge, and a strong understanding of both organic growth and account security.
Customer Support/VA/Customer Retention system at Indigo Team(Ongoing)
November 14, 2025 - Present
Currently supporting customer operations across five ecommerce stores under a single brand owner. I manage high-volume customer communication across email and messaging channels, serving as a consistent point of contact for inquiries, complaints, and order-related issues. My responsibilities include processing refunds where applicable, handling returns and defective items, resolving delayed shipments, correcting misdelivered orders, managing duplicate orders, addressing unavailable items, and coordinating cases where products are returned to the facility. I also monitor customer reviews and feedback, providing solutions that help maintain brand trust and customer satisfaction. This role requires strong judgment, attention to detail, and the ability to prioritize issues across multiple stores without compromising response quality. I continue to work with the Indigo Team, supporting smooth daily operations and reliable customer experience at scale.

Education

Bachelor of Science at Obafemi Awolowo University
February 12, 2018 - December 28, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Software & Internet, Telecommunications, Transportation & Logistics, Wholesale & Distribution
    paper Portfolio

    I have worked across a range of projects involving digital design, e-commerce support, and client communication. My work includes creating brand assets such as business cards and flyers, handling customer inquiries and order management, resolving shipping and defect-related issues, and supporting day-to-day store operations.

    Across all projects, I prioritize clear communication, attention to detail, and efficient problem-solving. I collaborate closely with clients and teams to ensure tasks are executed smoothly, expectations are met, and brand standards are maintained. This approach has allowed me to contribute to seamless workflows, improved customer experiences, and consistent project outcomes.

    Each project reflects my commitment to professionalism, adaptability, and delivering reliable results tailored to specific business needs.

    View selected works and case studies here:
    https://www.behance.net/blessing_digitalz