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Hi, I'm Bryanna Donovan, a motivated and adaptable Software Developer with a Bachelor’s degree in Computer Science and seven years of experience in IT support and systems administration. I have a solid foundation in software development, especially in Python and web development, gained through academic studies, hands-on projects, and bootcamp training. I'm passionate about leveraging my IT background and software skills to contribute to innovative projects and continuously grow as a developer. I enjoy problem-solving, critical thinking, and collaborating with teams to deliver effective solutions.…Hi, I'm Bryanna Donovan, a motivated and adaptable Software Developer with a Bachelor’s degree in Computer Science and seven years of experience in IT support and systems administration. I have a solid foundation in software development, especially in Python and web development, gained through academic studies, hands-on projects, and bootcamp training. I'm passionate about leveraging my IT background and software skills to contribute to innovative projects and continuously grow as a developer. I enjoy problem-solving, critical thinking, and collaborating with teams to deliver effective solutions.

Bryanna Donovan

Programmer, Developer, Game Developer, +4

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Hi, I'm Bryanna Donovan, a motivated and adaptable Software Developer with a Bachelor’s degree in Computer Science and seven years of experience in IT support and systems administration. I have a solid foundation in software development, especially in Python and web development, gained through academic studies, hands-on projects, and bootcamp training. I'm passionate about leveraging my IT background and software skills to contribute to innovative projects and continuously grow as a developer. I enjoy problem-solving, critical thinking, and collaborating with teams to deliver effective solutions.…Hi, I'm Bryanna Donovan, a motivated and adaptable Software Developer with a Bachelor’s degree in Computer Science and seven years of experience in IT support and systems administration. I have a solid foundation in software development, especially in Python and web development, gained through academic studies, hands-on projects, and bootcamp training. I'm passionate about leveraging my IT background and software skills to contribute to innovative projects and continuously grow as a developer. I enjoy problem-solving, critical thinking, and collaborating with teams to deliver effective solutions.

Available to hire

Hi, I’m Bryanna Donovan, a motivated and adaptable Software Developer with a Bachelor’s degree in Computer Science and seven years of experience in IT support and systems administration. I have a solid foundation in software development, especially in Python and web development, gained through academic studies, hands-on projects, and bootcamp training.

I’m passionate about leveraging my IT background and software skills to contribute to innovative projects and continuously grow as a developer. I enjoy problem-solving, critical thinking, and collaborating with teams to deliver effective solutions.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Work Experience

Information Technology Specialist at Statistics & Data Corporation (SDC)

May 1, 2023 - March 31, 2025

Automated critical tasks using Python, reducing completion time, increasing productivity, and reducing monthly expenses. Managed helpdesk operations as a subject matter expert, validated new helpdesk system, configured customizations including automated workflows, authored SOPs, created and delivered training sessions for over 80 employees, and resolved over 1000 tickets. Led the Mobile Device Management (MDM) effort to support SDC Capture devices as a subject matter expert, validated MDM system, authored SOPs, and developed deployment standards for managed devices. Implemented a better-quality file transfer platform: subject matter expert, validated the new system, administered authentication controls, created user guides and a training video, and created a Python automation script using the file transfer platform’s API to manage retention according to company policy. Collaborated closely with teammates, providing assistance in resolving technical issues and clarifying processes. Su

Helpdesk Analyst II at Statistics & Data Corporation (SDC)

August 1, 2022 - May 1, 2023

Trained new hires on software, hardware, network standards and user processes. Identified and resolved technical issues related to workstations and user accounts by leveraging diagnostic tools and effective troubleshooting strategies. Maintained device inventory and management via cloud-based endpoint management tools. Monitored and assisted in resolving issues with system backups. Collaborated on updating and refining SOPs and forms.

Helpdesk Analyst at Statistics & Data Corporation (SDC)

January 1, 2022 - August 1, 2022

Delivered end-user support through ticketing system, troubleshooting hardware and software issues and providing solutions for common issues. Executed account creation, workstation installation, configuration, and deployment. Assisted in implementing CIS-20 controls. Monitored and verified successful completion of system backups on a daily basis.

Information Technology Intern at Statistics & Data Corporation (SDC)

November 1, 2017 - January 1, 2022

Supported Windows 7 to Windows 10 upgrade of all user laptops. Resolved common helpdesk tickets.