Working Lead / Lead Trainer at The Walt Disney Company

Performed administrative duties such as schedule management, data entry, and office management; utilized active listening techniques and conflict resolution to improve guest interactions, enhancing guest enjoyment and safety. Optimized workflows and developed staff schedules for 20 employees. Prioritized guest satisfaction and safety for visitors and colleagues. Supported musical audits, performances, and master classes behind the scenes to ensure seamless operation and successful outcomes; coordinated stage setups, artist liaison, and technical assistance.