Business Owner – E-commerce at KabudolsPH

Oversaw end-to-end e-commerce operations, managing 100+ monthly orders and ensuring accurate, on-time fulfillment. Designed, managed, and updated online sales platforms using Canva, Wix, and Google Sheets, boosting product visibility and improving user experience. Provided remote client support, resolving 95% of inquiries on first contact. Increased customer retention by 25% through personalized support and streamlined order processes. Implemented social media marketing strategies that grew the brand’s online following and expanded reach nationwide and internationally. Managed inventory and supplier coordination, ensuring product availability and minimizing order delays. Analyzed sales trends and customer feedback to optimize product offerings, leading to higher conversion rates. Built and maintained strong client relationships, contributing to repeat purchases and positive word-of-mouth.