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Experienced Customer Relations and Operations Manager, specialized in managing and retaining high-value client portfolios. Proven expertise in monitoring performance indicators, handling complex escalations, and optimizing operational processes. Strong experience in data analysis and continuous improvement of the customer experience. Accustomed to working in fast-paced, competitive, and multilingual environments.…Experienced Customer Relations and Operations Manager, specialized in managing and retaining high-value client portfolios. Proven expertise in monitoring performance indicators, handling complex escalations, and optimizing operational processes. Strong experience in data analysis and continuous improvement of the customer experience. Accustomed to working in fast-paced, competitive, and multilingual environments.

Charlotte Batissier

Project Manager, Product Designer, Content Producer, +2

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Experienced Customer Relations and Operations Manager, specialized in managing and retaining high-value client portfolios. Proven expertise in monitoring performance indicators, handling complex escalations, and optimizing operational processes. Strong experience in data analysis and continuous improvement of the customer experience. Accustomed to working in fast-paced, competitive, and multilingual environments.…Experienced Customer Relations and Operations Manager, specialized in managing and retaining high-value client portfolios. Proven expertise in monitoring performance indicators, handling complex escalations, and optimizing operational processes. Strong experience in data analysis and continuous improvement of the customer experience. Accustomed to working in fast-paced, competitive, and multilingual environments.

Available to hire

Experienced Customer Relations and Operations Manager, specialized in managing and retaining high-value client portfolios.

Proven expertise in monitoring performance indicators, handling complex escalations, and optimizing operational processes.

Strong experience in data analysis and continuous improvement of the customer experience. Accustomed to working in fast-paced, competitive, and multilingual environments.

Skills

Experience Level

Expert

Expert

Intermediate

Language

French

Intermediate

English

Advanced

Work Experience

VIP Manager at Grodt Group

March 1, 2022 - Present

Managed VIP client interactions, developing tailored engagement strategies and driving retention; collaborated with marketing and product teams to optimize onboarding and loyalty initiatives.

VIP Account Manager at Grodt Group

September 1, 2021 - March 1, 2022

Managed VIP accounts, built strong client relationships, and supported retention initiatives.

Payment Analyst at Grodt Group

March 1, 2020 - August 1, 2020

Analyzed payment requests along the customer journey, processed payments using diverse methods, and detected/resolved payment issues in collaboration with third-party fraud providers.