I am an IT professional and web developer with a Master of Information Technology and hands-on experience in backend engineering. From troubleshooting complex CMS architecture in Joomla to crafting responsive frontend designs with SCSS, I focus on building robust, user-friendly solutions. My background includes working as a Back-end Software Engineering Intern and an IT Support Specialist, giving me a well-rounded understanding of both system infrastructure and end-user needs. Whether you need a customised website, CMS management, or reliable technical support, I bring technical precision and a problem-solving mindset to every project.

Charlotte Gao

I am an IT professional and web developer with a Master of Information Technology and hands-on experience in backend engineering. From troubleshooting complex CMS architecture in Joomla to crafting responsive frontend designs with SCSS, I focus on building robust, user-friendly solutions. My background includes working as a Back-end Software Engineering Intern and an IT Support Specialist, giving me a well-rounded understanding of both system infrastructure and end-user needs. Whether you need a customised website, CMS management, or reliable technical support, I bring technical precision and a problem-solving mindset to every project.

Available to hire

I am an IT professional and web developer with a Master of Information Technology and hands-on experience in backend engineering. From troubleshooting complex CMS architecture in Joomla to crafting responsive frontend designs with SCSS, I focus on building robust, user-friendly solutions. My background includes working as a Back-end Software Engineering Intern and an IT Support Specialist, giving me a well-rounded understanding of both system infrastructure and end-user needs. Whether you need a customised website, CMS management, or reliable technical support, I bring technical precision and a problem-solving mindset to every project.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate

Work Experience

Back-end Software Engineering Intern at Eth Tech
December 1, 2024 - July 1, 2025
Developed a Java Spring Boot scheduler to automatically retrieve, standardize, and store real-time cryptocurrency data from US exchanges in a MySQL database for efficient querying. Optimized system throughput by implementing parallel processing for 100+ cryptocurrencies and using Redis for distributed lock management, reducing data loading time from 8 hours to 30 seconds. Created a comprehensive system design document detailing data models, API logic, and implementation strategies to enhance architectural clarity, maintainability, and scalability. Deployed the application on AWS EC2 and migrated the database to AWS RDS, ensuring high-availability cloud storage. Implemented KlineExceptionHandler to capture invalid input errors and return structured HTTP responses (400 BAD REQUEST), improving error traceability and API usability.
IT Support Specialist Intern at Sandman Media
May 1, 2025 - Present
Developed and optimized custom CMS functionalities using PHP, writing clean, efficient, and maintainable code to ensure robust backend performance and seamless content management. Leveraged UI/UX design principles to transform high-fidelity mockups into pixel-perfect, accessible web interfaces, strictly adhering to modern web accessibility standards. Managed client communications and translated business requirements into technical implementations, performing regular site updates and developing new Joomla-based websites tailored to client needs.
AI Researcher Intern at AICamp
April 1, 2024 - June 1, 2024
Developed a Python-based testing framework to evaluate Mistral, GPT-3, LLaMA2, Falcon, Zephyr, and Gemma, analyzing efficiency, compatibility, and long-text sequence processing. Optimized a MySQL database for tracking test results and model performance metrics, improving data retrieval efficiency by 30% through indexing and query optimization. Implemented Git for structured version control, ensuring seamless collaboration and stable data pipeline maintenance.

Education

Master of Science in Applied Computer Science - Advanced Programming at Fairleigh Dickinson University Vancouver
January 11, 2030 - December 1, 2026
Master of Information Technology at The University of New South Wales
May 1, 2022 - May 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet