Available to hire
I’m Chris Nichols, a System Analyst and IT professional with experience spanning IT support, software testing, and hardware troubleshooting. I excel at triaging escalations, reproducing issues, and writing clear defect reports, while collaborating closely with engineering and operations teams to drive fixes and improvements.
I enjoy collecting and analyzing logs to identify root causes, troubleshoot firmware, solutions, and hardware issues, and I have in-depth knowledge of enterprise LaserJet products and LaserJet Solutions. I’m committed to delivering reliable, well-documented test results and seamless user experiences.
Work Experience
GEL Lab Technician / E-Team/Contract for Micron Technology at Micron Technology
July 1, 2024 - November 1, 2024Assembled, configured and repaired PCs and servers for testing. Collaborated with the engineering team to set up and modify test platforms using inter posers or BGA sockets. Performed electrical and mechanical troubleshooting to determine problems in non-functioning devices. Wrote clear and concise defect/bug reports with JIRA. Performed white and black box testing on code updates. Dismantled, adjusted and repaired equipment according to plans, blueprints or manuals. Rebuilt manufacturing equipment as required. Performed equipment modifications as directed by engineers.
Application Support Engineer at Hewlett Packard (HP) / Modis
June 1, 2019 - March 1, 2024Worked with HPI Technical Marketing Engineers and Technical Solutions Engineers to characterize escalations and perform triage and reproduction activities for clients using solutions in LAN/WAN environments. Performed ad hoc and exploratory verification. Wrote defect reports with JIRA. Performed white/black box testing on code updates. Troubleshot firmware, solutions and hardware issues. Collected logs and other data for analysis by TMEs/TSEs/Firmware/Software Labs. In-depth knowledge of current Enterprise LaserJet products and LaserJet Solutions.
Technical Marketing Test Engineer at Beyondsoft / Hewlett Packard
June 1, 2018 - June 1, 2019Characterized escalations, performed triage and reproduced customer issues for possible code changes and identified possible defects for clients using products in LAN/WAN environments. Installed and configured 3rd party solutions and HP-developed print management solutions. Wrote issue/defect reports using JIRA HP ALM. Troubleshot firmware, solutions and hardware issues. Collected logs for TMEs/TSEs/Firmware/Software Labs. In-depth knowledge of Enterprise LaserJet products and LaserJet Solutions.
Software Tester / Hardware Tech III at MODIS / HEWLETT PACKARD
June 1, 2010 - June 1, 2018Responsible for the certification and testing of third-party and HP software solutions for HP multi-function printers via automated scripts and manual testing. Initial test environment setup and configuration, test selection and execution. Recording results in JIRA/ALM. Wrote bugs/defects and performed white/black box testing on new firmware and software. Installed and upgraded device firmware via FTP or USB. Rack and Stack JBODs, servers and network hardware in lab for testing in LAN/WAN environments.
Computer Operator at Idaho Dept. of Health/Welfare
February 1, 2009 - July 1, 2009IBM z/OS/MVS system and batch monitoring on mainframe platform. Executed job abend / job failure recovery using Cybermation ESP software scheduling tools. Executed daily/weekly/monthly tasks per checklist. Demonstrated ability to respond quickly and effectively to issues, requests, phone calls. Executed batch throughput and system health to meet SLAs. Analyzed problems and selected proper corrective action.
Software Tester at applabs
March 1, 2008 - August 1, 2008Responsible for test and certification of HP print drivers and software across multiple Windows Operating Systems. Maintained HP MFP printers and updated devices with current firmware code for white/black box testing. HP Web Jetadmin and HP driver Web deployment testing.
Computer Operator at EDS
July 1, 2006 - September 1, 2007In charge of Operations environment running UNIX Solaris 2.8 Operating system on Sunfire 4810 box with Unicenter automated job scheduler. Responsible for running daily/weekly/monthly production batch cycles for Idaho Medicaid claims. Filing report delivery checklists, sending monthly and weekly files to vendors via FTP. Creating monthly media output, i.e. CDs, for state monthly and quarterly cycle runs.
Senior Operations Analyst at Albertson’s
May 1, 1998 - January 1, 2004Managed and built JCL for Albertson's business system applications. Implemented new applications for batch data processing for Albertson’s Business Systems using ESP software. Tested New JCL and batch jobs in Test LPAR before moving to production. Included testing CICS screens, VSAM file and sequential Data set creation and COBOL program output. Monitored CPU I/O connectivity and JOB/program resource usage. Developed processes for creating, sending, receiving and processing files with external vendors using the FTP process and worked with technical contacts with external vendors regarding file naming conventions and encryption processes. Provided support for users using business applications through IBM CICS and IDMS applications and worked with event driven applications and application mapping using analytical efforts, user acceptance Visio and Cybermation software.
Computer Operator at Albertson’s
November 1, 1995 - May 1, 1998Perform system and batch monitoring on mainframe platform. Executed job abend / job failure recovery via Cybermation ESP Batch scheduler. Executed daily/weekly/monthly tasks per checklist. Performed system IPLs. Enhanced batch processing efficiency by implementing new JCL for Albertson's applications, achieving 30% increase in throughput within 3 months. Collaborated with cross-functional teams to streamline batch processing workflows, resulting in improved efficiency and user satisfaction without compromising quality. Enhanced job recovery processes, achieving a 25% reduction in downtime weekly by optimizing MVS and JES commands, which improved system reliability within 3 months.
Education
Associate's degree at Stevens Henager College
January 11, 2030 - December 8, 2025Qualifications
CompTIA A+
January 11, 2030 - December 8, 2025CompTIA Network+
January 11, 2030 - December 8, 2025Industry Experience
Software & Internet, Manufacturing, Healthcare, Professional Services
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