Available to hire
I am a friendly and technically minded professional with a strong focus on customer service and problem solving. I recently completed a BSc (Hons) in Game and Interactive Audio Design and I’m applying hands-on skills in Unreal Engine, FMOD, and Pro Tools to create engaging audio experiences.
Skills
Language
English
Fluent
Welsh
Intermediate
Work Experience
Service Desk Analyst at CGI
July 1, 2024 - February 1, 2026Provided technical support focusing on customer service and relationship management. Delivered clear technical guidance to non-technical users and resolved incidents related to Microsoft 365, Windows, and virtual desktops. Proficient in tracking tickets through ITSM systems (e.g., Snow) while consistently meeting SLAs.
Barista at Cruz Cafe
April 1, 2024 - June 1, 2024Thrived in a fast-paced environment, delivering exceptional customer service. Met tight deadlines and promptly addressed issues. Enhanced face-to-face communication skills, significantly elevating customer service levels.
Warehouse Operative at Lidl
August 2, 2021 - September 20, 2021Acquired strong multitasking skills to manage multiple orders efficiently, ensuring timely and accurate shipments. Also gained enhanced teamwork abilities by collaborating with colleagues to meet daily quotas.
Education
Bachelor of Science (BSc Hons) in Game and Interactive Audio Design at Future Works, Manchester
September 1, 2021 - March 1, 2024Qualifications
Industry Experience
Gaming, Media & Entertainment, Professional Services, Retail
Skills
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