Available to hire
I’m Colby J. Sanders, an early-career software and IT professional with hands-on experience supporting cloud-based platforms in production.
I thrive on troubleshooting software and hardware issues, resolving incidents quickly, and collaborating across technical teams to improve user experience. I enjoy building onboarding flows and user-centric tooling to reduce support requests and boost adoption. I’m expanding cloud and DevOps skills across AWS and Azure, and I stay curious about new technologies to drive reliable, scalable solutions.
Skills
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Work Experience
Software Support at BiT Dealership Software
August 1, 2025 - PresentProvide frontline technical support for a cloud-based application, resolving software, user, and system issues. Assist with IT operations and hardware support, including workstation setup, printer and monitor troubleshooting, cabling, and peripheral configuration. Troubleshoot application errors, access issues, and system failures in production environments, escalating incidents as needed. Build and maintain interactive user walkthroughs and onboarding flows using Userflow, improving customer adoption and reducing support requests. Support systems hosted on AWS and Azure, gaining exposure to cloud infrastructure and deployment environments.
Host at Barleys
April 1, 2018 - October 1, 2019Trained new staff, improving operational efficiency, team collaboration, and improving customer satisfaction.
Education
Bachelor of Science in Business Administration at Winthrop University
January 11, 2030 - May 1, 2025Bachelor of Science in Business Administration at Winthrop University
January 11, 2030 - May 1, 2025Qualifications
CompTIA A+ (In Progress)
January 11, 2030 - January 30, 2026CompTIA Security+ (In Progress)
January 11, 2030 - January 30, 2026Google Analytics Certification
January 11, 2030 - January 30, 2026CompTIA A+ (In Progress)
January 11, 2030 - January 30, 2026CompTIA Security+ (In Progress)
January 11, 2030 - January 30, 2026Google Analytics Certification
January 11, 2030 - January 30, 2026Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Other
Skills
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