I am an experienced CRM expert with a strong background in email marketing automation and sales funnel management. I have a proven track record of success in customer support supervisory roles, consistently delivering high-quality performance. I enjoy mentoring team members to provide exceptional service and fostering team morale through effective communication and positive performance feedback. I am skilled at defusing customer dissatisfaction, managing competing priorities, and consistently achieving superior results. I focus on creating and executing targeted marketing strategies, optimizing sales funnels, and improving customer retention through personalized campaigns and loyalty programs integrated into platforms like Shopify.…

FAGBODUN DANIEL ODUNAYO

I am an experienced CRM expert with a strong background in email marketing automation and sales funnel management. I have a proven track record of success in customer support supervisory roles, consistently delivering high-quality performance. I enjoy mentoring team members to provide exceptional service and fostering team morale through effective communication and positive performance feedback. I am skilled at defusing customer dissatisfaction, managing competing priorities, and consistently achieving superior results. I focus on creating and executing targeted marketing strategies, optimizing sales funnels, and improving customer retention through personalized campaigns and loyalty programs integrated into platforms like Shopify.…

Available to hire

I am an experienced CRM expert with a strong background in email marketing automation and sales funnel management. I have a proven track record of success in customer support supervisory roles, consistently delivering high-quality performance. I enjoy mentoring team members to provide exceptional service and fostering team morale through effective communication and positive performance feedback.

I am skilled at defusing customer dissatisfaction, managing competing priorities, and consistently achieving superior results. I focus on creating and executing targeted marketing strategies, optimizing sales funnels, and improving customer retention through personalized campaigns and loyalty programs integrated into platforms like Shopify.

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Language

English
Fluent
French
Intermediate

Work Experience

CRM (SHOPIFY) at Fiverr/Upwork
July 1, 2024 - August 9, 2025
Fostered collaboration within teams to promote communication and shared goals. Reduced cart abandonment by 15% through targeted automation and optimized checkout. Implemented sales funnels boosting conversion rates by 20% within 3 months. Developed marketing strategies generating a 25% increase in monthly revenue for clients. Delivered product demonstrations showcasing value propositions. Enhanced customer retention by 30% via personalized email campaigns and loyalty programs integrated with Shopify.
EMAIL MARKETING AUTOMATION at Fiverr/Upwork
July 1, 2024 - August 9, 2025
Designed and executed comprehensive email marketing strategies to improve engagement, conversions, and retention. Built and optimized automated workflows including welcome sequences and lead nurturing. Collaborated with content creators and marketing teams to align email efforts with objectives. Partnered with sales and support teams for coherent messaging. Analyzed customer behavior to refine strategies, achieving a 30% increase in retention through personalized campaigns and loyalty programs on Shopify.
EMAIL MARKETING AUTOMATION EXPERT (KLAVIYO) at KYC Clothing Brand (KYC)
April 1, 2024 - August 9, 2025
Achieved a 29% revenue increase in five months via targeted email marketing. Designed campaigns tailored to the brand's audience promoting products and conversions. Set up automated workflows like cart abandonment, product recommendations, and welcome series for consistent sales and retention. Performed A/B testing to optimize content and timing, enhancing click-through rates. Focused on retention strategies to boost loyalty and customer lifetime value while ensuring high deliverability.
EMAIL MARKETING AUTOMATION EXPERT (KLAVIYO) at QueenResilience (Queen Brand)
April 1, 2024 - August 9, 2025
Developed and executed an email marketing plan focused on conversion and retention. Utilized Klaviyo segmentation for personalized campaigns improving open rates and engagement. Designed automated workflows including welcome series, abandoned cart recovery, and follow-ups to enhance customer experience and revenue. Conducted continuous A/B testing and performance analysis driving ROI. Maintained strong deliverability to preserve sender reputation and reduce spam filtering.
CRM (SHOPIFY) Specialist at Fiverr/Upwork - Remote, United States, NY
July 1, 2024 - August 9, 2025
Fostered a collaborative environment within the team to promote effective communication and teamwork. Reduced cart abandonment rates by 15% through targeted email automation and optimized checkout processes. Implemented optimized sales funnels that boosted conversion rates by 20% across multiple Shopify stores within three months. Developed and executed marketing strategies that increased monthly revenue by 25%. Delivered engaging product demonstrations showcasing unique value propositions. Improved customer retention by 30% through personalized email campaigns and loyalty programs integrated into Shopify.
Email Marketing Automation Specialist at Fiverr/Upwork - Remote, Canada
July 1, 2024 - August 9, 2025
Designed and implemented comprehensive email marketing strategies to boost engagement, conversions, and customer retention. Built and optimized automated email workflows including welcome sequences, lead nurturing, and re-engagement campaigns. Created segmentation strategies for personalized content, improving open and click-through rates. Collaborated with content creators, designers, and marketing teams to align efforts with company goals. Partnered with sales and support teams for cohesive messaging and seamless customer experiences. Analyzed customer feedback and behavior to refine email strategies, achieving a 30% increase in customer retention through personalized campaigns and loyalty programs.
Email Marketing Automation Expert (Klaviyo) at KYC Clothing Brand, United States, NJ
April 1, 2024 - August 9, 2025
Increased revenue by 29% in five months through strategic email marketing. Designed and executed engaging email campaigns promoting products and driving conversions. Set up automated workflows including cart abandonment, personalized recommendations, and welcome series to ensure consistent sales and retention. Conducted A/B testing and optimized content, subject lines, and send times, leading to higher click-through rates. Analyzed campaign performance and customer behavior to enhance effectiveness and revenue growth. Focused on retention strategies encouraging repeat purchases and loyalty, maintaining high email deliverability to maximize engagement.
Email Marketing Automation Expert (Klaviyo) at QueenResilience (Queen Brand), United States
April 1, 2024 - August 9, 2025
Created and executed tailored email marketing plans targeting Queen Resilience's audience to drive conversions and retention. Utilized Klaviyo segmentation for highly personalized campaigns, enhancing open rates and customer engagement. Designed automated workflows including welcome series, abandoned cart recovery, and post-purchase follow-ups to improve customer experience and revenue. Conducted continuous A/B testing on subject lines, content, and timing to improve performance and ROI. Analyzed campaign metrics to refine messaging, boosting revenue and engagement. Developed campaigns nurturing customer relationships, increasing lifetime value and retention, while maintaining strong deliverability through best practices.
CRM (SHOPIFY) at Fiverr/Upwork - Remote, United States, NY
July 1, 2024 - August 9, 2025
Fostered a collaborative environment within the team, promoting effective communication and teamwork toward shared goals. Reduced cart abandonment rates by 15% through targeted email automation and optimized checkout processes. Implemented optimized sales funnels that boosted conversion rates by 20% across multiple Shopify stores within 3 months. Developed and executed marketing strategies that generated a 25% increase in monthly revenue for clients' stores. Delivered engaging product demonstrations showcasing unique value propositions to prospective customers. Improved customer retention by 30% through personalized email campaigns and loyalty programs integrated into the Shopify platform.
Email Marketing Automation at Fiverr/Upwork - Remote, Canada
July 1, 2024 - August 9, 2025
Designed and implemented comprehensive email marketing strategies to boost engagement, conversions, and customer retention. Built, managed, and optimized automated email workflows including welcome sequences, lead nurturing, and re-engagement campaigns. Created and executed segmentation strategies to deliver personalized content, improving open and click-through rates. Collaborated with content creators and marketing teams to align email efforts with broader objectives. Partnered with sales and customer support teams to ensure cohesive messaging and seamless customer experiences. Analyzed customer feedback and behavior to refine strategies and enhance the customer journey. Delivered initiatives improving engagement, reducing churn, and increasing lifetime value with a 30% retention increase via personalized campaigns and loyalty programs integrated with Shopify.
Email Marketing Automation Expert (Klaviyo) at KYC Clothing Brand, United States, NJ
April 1, 2024 - August 9, 2025
Achieved a 29% revenue increase within five months through strategic and targeted email marketing initiatives. Designed and executed engaging email campaigns tailored to the KYC Clothing brand audience, driving promotions and conversions. Set up automated workflows such as cart abandonment, personalized product recommendations, and welcome series, ensuring consistent sales and improved retention. Conducted A/B testing and continuously optimized email content, subject lines, and send times for higher click-through rates and conversions. Analyzed customer behavior and email metrics to enhance campaign effectiveness, focusing on retention strategies to boost loyalty and lifetime value. Maintained high deliverability and optimized timing to maximize open rates and engagement.
Email Marketing Automation Expert (Klaviyo) at QueenResilience (Queen Brand), United States
April 1, 2024 - August 9, 2025
Created and executed an email marketing plan tailored to Queen Resilience's target audience focusing on driving conversions and retention. Utilized Klaviyo's segmentation to craft highly personalized campaigns, improving open rates and engagement. Designed and launched automated workflows including welcome series, abandoned cart recovery, and post-purchase follow-ups, enhancing customer experience and revenue. Conducted continuous A/B testing of subject lines, content, and send times resulting in improved email performance and ROI. Analyzed customer behavior with Klaviyo analytics to refine targeting and messaging, boosting revenue and engagement. Developed targeted campaigns to nurture relationships and increase lifetime value while maintaining strong email deliverability and sender reputation.

Education

Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2024
Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2021
Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2024
Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2021
Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2024
Bachelor's Degree at Obafemi Awolowo University, Ile-Ife, Osun State
January 11, 2030 - January 1, 2021

Qualifications

Klaviyo Deliverabilility
January 1, 2023 - August 9, 2025
Hubspot Inbound Marketing Certification
January 1, 2021 - August 9, 2025
Hubspot Email Marketing Certification
January 1, 2022 - August 9, 2025
Hubspot Social Media Certification
January 1, 2022 - August 9, 2025
Email Marketing Certification
January 1, 2024 - August 9, 2025
Digital Skills for Africa
January 1, 2018 - August 9, 2025
Customer Retention Certification
January 1, 2024 - August 9, 2025
Google Ads Certification
January 1, 2023 - August 9, 2025
Fundamental Of Digital Marketing
January 1, 2024 - August 9, 2025
Klaviyo Deliverability
January 1, 2023 - August 9, 2025
Hubspot Inbound Marketing Certification
January 1, 2021 - August 9, 2025
Hubspot Email Marketing Certification
January 1, 2022 - August 9, 2025
Hubspot Social Media Certification
January 1, 2022 - August 9, 2025
Email Marketing Certification
January 1, 2024 - August 9, 2025
Digital Skills for Africa
January 1, 2018 - August 9, 2025
Customer Retention Certification
January 1, 2024 - August 9, 2025
Google Ads Certification
January 1, 2023 - August 9, 2025
Fundamental Of Digital Marketing
January 1, 2024 - August 9, 2025
Klaviyo Deliverability
January 1, 2023 - August 9, 2025
Hubspot Inbound Marketing Certification
January 1, 2021 - August 9, 2025
Hubspot Email Marketing Certification
January 1, 2022 - August 9, 2025
Hubspot Social Media Certification
January 1, 2022 - August 9, 2025
Email Marketing Certification
January 1, 2024 - August 9, 2025
Digital Skills for Africa
January 1, 2018 - August 9, 2025
Customer Retention Certification
January 1, 2024 - August 9, 2025
Google Ads Certification
January 1, 2023 - August 9, 2025
Fundamental Of Digital Marketing
January 1, 2024 - August 9, 2025

Industry Experience

Retail, Software & Internet, Consumer Goods, Professional Services, Computers & Electronics, Healthcare, Real Estate & Construction
    uniE621 Tactical Clothing Brand Email Design
    Designed and developed a visually striking, conversion-focused email for a tactical clothing brand, aimed at boosting engagement, driving product sales, and strengthening brand identity. The email design combined bold visuals, a rugged color palette, and strategic content placement to reflect the brand’s tough, performance-driven image. Key Features: Brand-Aligned Aesthetics – Utilized a masculine, tactical-inspired design with clean typography and high-contrast visuals. Mobile-Optimized Layout – Ensured responsive formatting for seamless viewing on any device. Product Highlight Sections – Showcased bestsellers with clear CTAs to encourage quick purchases. Promotional Banners – Incorporated time-sensitive offers to create urgency and increase click-through rates. Clear Hierarchy – Structured the content to guide readers from headline to CTA naturally. Outcome: The final email design delivered a professional, on-brand look while effectively driving customer engagement and conversions, positioning the tactical clothing brand as both functional and fashionable.…