Darshan Virani

Monitored production-grade systems to maintain application stability, workflow reliability, performance, and SLA adherence. Investigated backend, API-driven workflows, and data-related issues using logs, workflow tracing, system analysis, and data validation. Supported incident response including triage, escalation, documentation, resolution tracking, and stakeholder communication. Performed root-cause analysis for recurring technical issues and supported sustainable fixes with distributed technical teams. Maintained technical documentation for known issues, system behaviors, operational workflows, support processes, and recurring edge cases. Identified repeated support issues and contributed to process improvements, supported playbooks, and helped with partial automation opportunities. Worked in line with data security and compliance requirements while supporting sensitive production systems.

Delivered software development support for client-facing web applications, backend workflows, business websites, and operational improvements. Supported REST API integrations and backend data workflows connecting website features with application logic and external services. Assisted with basic AWS hosting support including deployment assistance, environment maintenance, availability checks, and monitoring activities. Used AWS CloudWatch and Grafana to monitor application behavior, investigate performance issues, and support production reliability. Reviewed backend processes, database interactions, and documentation to improve system maintainability and support future enhancements. Built and customized WordPress websites (themes and plugins) to improve usability, functionality, content management, and client workflows. Communicated with stakeholders to clarify requirements, explain technical issues, prioritize work, and deliver improvements. Worked independently to manage tasks, troubl

Developed and maintained backend-connected application features supporting financial workflows, API-driven user journeys, and secure data exchange. Integrated REST APIs with structured request/response handling using JSON/XML payloads, authentication flows, and backend services. Supported authentication and session workflows including login behavior, user state handling, session persistence, and failed-authentication scenarios. Improved local data handling and caching logic to reduce repeated API calls, enhance responsiveness, and support smoother application performance. Collaborated with backend developers and QA to investigate API failures, data sync issues, incorrect payloads, and production defects. Debugged application crashes, API failures, performance bottlenecks, layout issues, integration edge cases, and device-specific behavior. Used Git and GitHub for branch management, pull requests, code reviews, collaborative development, and release preparation. Participated in Agile de