Available to hire
Driven hospitality and customer service professional with over one year of experience delivering high-quality guest experiences in fast-paced restaurants, hotels and service environments. Managed up to 100+ guest interactions per shift while maintaining accuracy, speed and satisfaction across dining, beverage and event operations.
Designed and implemented customized digital content strategies across multiple social media platforms to strengthen brand presence and audience engagement, and developed training resources for clients. Experienced in leveraging digital tools for reservations, virtual consultations, and online communication to enhance customer interactions in hybrid and remote settings, with a goal of applying these skills in a dynamic remote or hybrid role in hospitality operations, customer support or digital service management.
Language
English
Fluent
Swahili
Fluent
Work Experience
Social Media Marketing Assistant at Self-Employed
September 1, 2025 - November 20, 2025Created and managed social media content across Instagram, Facebook and TikTok to promote local hospitality and fitness services. Developed basic marketing strategies to increase audience engagement, follower growth and brand visibility. Designed simple visual posts using Canva and edited short videos highlighting events, customer experiences and training sessions. Monitored post performance via platform analytics to track reach and engagement, and collaborated virtually with small business owners to align content with brand goals and seasonal promotions. Researched social media trends and digital marketing tools to improve content effectiveness and online presence. Building hands-on experience in social media management, community engagement and digital advertising.
Swimming Coach at Self-Employed
September 1, 2025 - September 1, 2025Designed and conducted tailored swimming lessons for learners of varying skill levels, focusing on technique improvement, water safety and confidence building. Developed structured training programs incorporating endurance drills, stroke refinement and breathing techniques leading to measurable performance improvements. Monitored progress through regular assessments, adjusting lesson plans to match individual learning speeds and goals. Ensured strict adherence to safety standards by supervising all pool sessions and providing first aid support when necessary. Organized group and private lessons, efficiently managing scheduling, client communication and billing through digital platforms. Offered virtual consultations and training tips to clients during off-site sessions, ensuring continuous learning and engagement. Cultivated a positive and supportive environment that encouraged discipline, teamwork and sportsmanship among swimmers.
Waiter / Bartender at Derby Restaurant
June 1, 2025 - June 1, 2025Delivered timely and accurate food and beverage orders, enhancing guest satisfaction and repeat business. Collaborated with kitchen staff to fulfill an average of 75 customer orders daily, ensuring accuracy and reduced waiting time. Improved order-taking efficiency by introducing clear communication practices between floor and kitchen teams. Assisted in special events by setting up tables, managing group orders and ensuring high service standards throughout the event. Handled virtual reservations and inquiries, maintaining accurate booking details and follow-ups. Supported smooth shift transition by maintaining clear handovers and stock updates for incoming teams.
Waiter / Bartender at Riverside Hotel
February 1, 2025 - February 1, 2025Managed simultaneous roles in bar and table service, handling up to 100+ guests per shift while maintaining quality and speed. Supported event setups and group functions by coordinating with management and guests, ensuring smooth execution of private and corporate events. Partnered with the marketing team to support digital campaigns and respond to online event inquiries. Demonstrated strong interpersonal communication by understanding guest needs and offering personalized recommendations. Assisted management in training new staff, ensuring consistency in service delivery and operational standards.
Waiter / Bartender at Thailand Restaurant
August 1, 2025 - August 1, 2025Delivered orders and maintained high service standards across dining areas; supported in securing guest satisfaction and repeat business. Took part in team efforts to fulfill an average daily volume of 75 orders and coordinated with kitchen and floor staff. Assisted in seating and reservations, handling inquiries, and maintaining accurate booking details and follow-ups. Supported a smooth shift transition by maintaining clear handovers and stock updates for incoming teams.
Education
Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Other
Hire a Content Creator
We have the best content creator experts on Twine. Hire a content creator in Kiambu today.