Available to hire
Hi, I’m Dayra Ramos. I’m a bilingual customer service professional with a proven track record in telecommunications and a passion for art and design. I thrive in fast-paced environments and pride myself on delivering friendly, respectful service while helping others.
In parallel to my customer service work, I create 2D concept art and character designs. I’m proficient with Photoshop, Procreate, Clip Studio, and Nuke, and I hold a Diploma in Digital Animation from Centennial College. I love turning ideas into visuals and stories that engage people.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Registry Clerk at Alberta Registries
June 1, 2025 - October 29, 2025Main point of contact between the public and government registries. Provided excellent customer service and handled duties including check-in for road test applicants, driving knowledge test processing, driver licenses/ID applications, vehicle first-time registrations and renewals, and assistance with marriage licenses and birth certificates.
Technical Support - SmartHome Security at TELUS SmartHome Security
December 1, 2024 - December 1, 2024Remote troubleshooting of home security equipment (doors/windows, motion sensors, smoke sensors, cameras, doorbell). Educated customers on devices in a professional manner and coordinated technicians to premises when required.
2D Concept Art/ Character Design at Where in the World Dani Lou
March 1, 2022 - March 1, 2022In charge of human and animal character design; provided concepts for objects such as wagons; delivered sketches and final drawings; provided weekly updates to superiors and collaborated with peers.
Billingual Customer Service Representative at viiz communications
October 1, 2021 - October 1, 2021Assisted customers with connecting calls and locating numbers; handled emergency calls; demonstrated professionalism, reliability, and ability to work in a fast-paced environment; proficient with a variety of software.
Bilingual Customer Service Representative (Supervisor Assistant) at viiz communications
August 1, 2021 - August 1, 2021Assisted customers with call connectivity and number lookup; supported supervisors with hourly reports and information relays; contributed to team operations.
Supervisor at Verizon
December 1, 2019 - December 1, 2019Provided daily reports of incoming calls; coached agents on emergency procedures; participated in weekly meetings to discuss agent progress and program developments.
Bilingual Customer Service Representative at Various Employers (Calgary, Canada Area)
January 1, 2019 - January 1, 2019Assisted customers with connecting calls, locating numbers; delivered customer service in a fast-paced environment; fluent in Spanish and English.
Education
Diploma in Digital Animation at Centennial College
January 1, 2014 - January 1, 2016Diploma in Animation at ESCINETV School of Broadcasting and Film Production
January 1, 2012 - January 1, 2013Qualifications
The 10 Essentials of Influence and Persuasion
January 11, 2030 - October 29, 2025Industry Experience
Telecommunications, Media & Entertainment, Government, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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