Available to hire
Hi, I’m Deepesh Karotia, a Mumbai-based Computer Science graduate with hands-on experience in customer service and a strong foundation in full-stack development. In my recent role at FirstSource Solutions, I analyzed customer issues, documented interactions in CRM systems, and collaborated across internal teams to drive improvements while upholding service levels.
I have built several projects using the MERN stack, including an Expense Tracker and a Hospital Management System, and I enjoy turning complex requirements into clean, functional web applications. I’m eager to grow as a developer and contribute to team success.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Fluent
Marathi (Marāṭhī)
Intermediate
Work Experience
Customer Service Associate at FirstSource Solutions Ltd
April 1, 2024 - September 1, 2024Analyzed customer issues and service requests to identify root causes and patterns; documented customer interactions and service outcomes in CRM systems with high accuracy; prepared reports on call volumes, issue types, and resolution status for tracking purposes; coordinated with internal teams to facilitate issue resolution and improve processes; maintained service level metrics, focusing on response time and resolution accuracy; followed compliance guidelines while managing customer data throughout service processes.
Education
B.Sc. (Computer Science) at Nirmala Memorial Foundation College Of Science And Commerce
December 1, 2020 - April 30, 2023HSC at Thakur College Of Science And Commerce
June 1, 2019 - February 29, 2020SSC at St. Francis High School
June 1, 2017 - March 31, 2018B.Sc. (Computer Science) at Nirmala Memorial Foundation College Of Science And Commerce
December 1, 2020 - April 1, 2023HSC at Thakur College Of Science And Commerce
June 1, 2019 - February 1, 2020SSC at St. Francis High School
June 1, 2017 - March 1, 2018B.Sc. (Computer Science) at Nirmala Memorial Foundation College of Science and Commerce
December 1, 2020 - April 1, 2023HSC at Thakur College of Science and Commerce
June 1, 2019 - February 1, 2020SSC at St. Francis High School
June 1, 2017 - March 1, 2018B.S. in Computer Science at Nirmala Memorial Foundation College of Science and Commerce
December 1, 2020 - April 1, 2023Higher Secondary Certificate (HSC) at Thakur College of Science and Commerce
June 1, 2019 - February 1, 2020Secondary School Certificate (SSC) at St. Francis High School
June 1, 2017 - March 1, 2018B.S.c. (Computer Science) at Nirmala Memorial Foundation College Of Science And Commerce
December 1, 2020 - April 2, 2023HSC at Thakur College Of Science And Commerce
June 1, 2019 - February 1, 2020SSC at St. Francis High School
June 1, 2017 - March 1, 2018Bachelor of Science in Computer Science at Nirmala Memorial Foundation College of Science and Commerce
June 1, 2020 - April 1, 2023Higher Secondary Certificate (HSC) at Thakur College of Science and Commerce
June 1, 2019 - February 1, 2020Secondary School Certificate (SSC) at ST Francis High School
June 1, 2017 - March 1, 2018Qualifications
JS Full Stack Developer
August 1, 2024 - June 30, 2025Diploma in Digital Marketing
May 1, 2022 - December 31, 2022Graphic Designing
May 1, 2022 - December 31, 2022Python Training by Spoken Tutorial Project IIT Bombay
February 1, 2021 - March 31, 2021Advance C++ Training by Spoken Tutorial Project IIT Bombay
February 1, 2021 - March 31, 2021HTML Training by Spoken Tutorial Project IIT Bombay
April 1, 2021 - May 31, 2021JS Full Stack Developer
August 1, 2024 - June 1, 2025Diploma in Digital Marketing
May 1, 2022 - December 1, 2022Graphic Designing
May 1, 2022 - December 1, 2022Python Training by Spoken Tutorial Project IIT Bombay
February 1, 2021 - March 1, 2021Advanced C++ Training by Spoken Tutorial Project IIT Bombay
February 1, 2021 - March 1, 2021HTML Training by Spoken Tutorial Project IIT Bombay
April 1, 2021 - May 1, 2021Full Stack JavaScript (MERN) Developer
August 1, 2024 - June 1, 2025Diploma in Digital Marketing
May 1, 2022 - December 1, 2022Graphic Designing
May 1, 2022 - December 1, 2022Python Training
February 1, 2021 - March 1, 2021Advanced C++ Training
February 1, 2021 - March 1, 2021HTML Training
April 1, 2021 - May 1, 2021Full Stack JavaScript Developer Certification
August 1, 2024 - June 1, 2025Diploma in Digital Marketing
May 1, 2022 - December 1, 2022Diploma in Graphic Designing
May 1, 2022 - December 1, 2022Python Training (Spoken Tutorial IIT Bombay)
February 1, 2021 - March 1, 2021Advanced C++ Training (IIT Bombay)
February 1, 2021 - March 1, 2021HTML Training (IIT Bombay Spoken Tutorial)
April 1, 2021 - May 1, 2021Full Stack JavaScript (MERN) Certification
August 1, 2024 - June 1, 2025Diploma in Digital Marketing
May 1, 2022 - December 1, 2022Graphic Designing
May 1, 2022 - December 1, 2022Python Training (Spoken Tutorial, IIT Bombay)
February 1, 2021 - March 1, 2021Advanced C++ Training (Spoken Tutorial, IIT Bombay)
February 1, 2021 - March 1, 2021HTML Training (Spoken Tutorial, IIT Bombay)
April 1, 2021 - May 1, 2021JS Full Stack Developer
January 11, 2030 - January 13, 2026Diploma in Digital Marketing
January 11, 2030 - January 13, 2026Graphic Designing
January 11, 2030 - January 13, 2026Industry Experience
Software & Internet, Education, Media & Entertainment, Professional Services, Retail, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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