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Hi, I’m Dhruv Patel, a customer-focused IT professional with hands-on experience in technical support and WordPress development. I enjoy solving complex issues, guiding users, and building robust websites and self-service resources. I have supported 500+ users, managed helpdesk systems, and created documentation to reduce tickets and improve self-help. I’m pursuing postgraduate studies in Cloud Developments and Operations and Project Management in Information Technology, and I’m seeking a Customer Service / Technical Support role where I can combine my technical knowledge with a passion for helping people to deliver outstanding experiences.…Hi, I’m Dhruv Patel, a customer-focused IT professional with hands-on experience in technical support and WordPress development. I enjoy solving complex issues, guiding users, and building robust websites and self-service resources. I have supported 500+ users, managed helpdesk systems, and created documentation to reduce tickets and improve self-help. I’m pursuing postgraduate studies in Cloud Developments and Operations and Project Management in Information Technology, and I’m seeking a Customer Service / Technical Support role where I can combine my technical knowledge with a passion for helping people to deliver outstanding experiences.

Dhruv Patel

Web Developer, Full Stack Developer, Front-End Developer, +2

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Hi, I’m Dhruv Patel, a customer-focused IT professional with hands-on experience in technical support and WordPress development. I enjoy solving complex issues, guiding users, and building robust websites and self-service resources. I have supported 500+ users, managed helpdesk systems, and created documentation to reduce tickets and improve self-help. I’m pursuing postgraduate studies in Cloud Developments and Operations and Project Management in Information Technology, and I’m seeking a Customer Service / Technical Support role where I can combine my technical knowledge with a passion for helping people to deliver outstanding experiences.…Hi, I’m Dhruv Patel, a customer-focused IT professional with hands-on experience in technical support and WordPress development. I enjoy solving complex issues, guiding users, and building robust websites and self-service resources. I have supported 500+ users, managed helpdesk systems, and created documentation to reduce tickets and improve self-help. I’m pursuing postgraduate studies in Cloud Developments and Operations and Project Management in Information Technology, and I’m seeking a Customer Service / Technical Support role where I can combine my technical knowledge with a passion for helping people to deliver outstanding experiences.

Available to hire

Hi, I’m Dhruv Patel, a customer-focused IT professional with hands-on experience in technical support and WordPress development. I enjoy solving complex issues, guiding users, and building robust websites and self-service resources. I have supported 500+ users, managed helpdesk systems, and created documentation to reduce tickets and improve self-help.

I’m pursuing postgraduate studies in Cloud Developments and Operations and Project Management in Information Technology, and I’m seeking a Customer Service / Technical Support role where I can combine my technical knowledge with a passion for helping people to deliver outstanding experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Web Developer at Ample Infotech

June 1, 2023 - July 31, 2024

Designed, developed, and maintained dynamic WordPress websites, including WooCommerce stores for hospitals, schools, and other clients. Customized WordPress themes and plugins to meet client needs, ensuring responsive UI across devices. Managed product listings, payment gateways, and order processing in WooCommerce; integrated third-party tools for appointments and school management systems; implemented secure payment options for hospitals. Ensured clients could easily manage content via WordPress CMS; troubleshooted, optimized performance, and implemented SEO fundamentals for search-engine friendly sites.

WordPress Intern

February 1, 2023 - May 31, 2023

Gained hands-on experience with WordPress concepts and functionality during internship. Developed an e-commerce website, utilizing phpMyAdmin for database management to enhance web development and database integration skills.

IT Support at Canadore College

September 1, 2024 - April 1, 2025

Provided inbound technical support for 500+ users, resolving hardware, software, and account-related issues with a 95% satisfaction rate and sub-2-hour resolution time. Delivered customer experiences by actively listening, empathizing, and resolving IT concerns in person and via helpdesk systems. Developed IT documentation and self-service guides that reduced ticket volume by 20%, demonstrating initiative and the ability to communicate technical information clearly to non-technical users.

Crew Member at Tim Hortons

September 1, 2025 - Present

Managed food and beverage preparation in a high-volume, fast-paced environment while maintaining quality standards and open availability across shifts. Resolved customer complaints with empathy and professionalism, and processed cash transactions during peak hours, demonstrating strong multitasking and communication under pressure.