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Hi, I’m Dionisio Baptiste — an IT professional transitioning from military logistics leadership to software, cloud, and infrastructure roles. I hold a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate, with 4 years of active-duty Air Force service and 17 years in the Air Force Reserve. My career has included IT testing, data management, server migrations, and hands-on technical support across data centers, desktops, and enterprise environments. I thrive on solving complex problems, leading teams, and turning business needs into practical IT solutions. I’m pursuing opportunities to apply leadership, analysis, and hands-on IT skills across infrastructure, cloud, and software projects. I have earned a Microsoft Azure Administrator Associate certification and bring experience with asset management, multi-vendor support, and end-user services. I approach work with a proactive, collaborative mindset and a commitment to delivering reliable IT outcomes.…Hi, I’m Dionisio Baptiste — an IT professional transitioning from military logistics leadership to software, cloud, and infrastructure roles. I hold a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate, with 4 years of active-duty Air Force service and 17 years in the Air Force Reserve. My career has included IT testing, data management, server migrations, and hands-on technical support across data centers, desktops, and enterprise environments. I thrive on solving complex problems, leading teams, and turning business needs into practical IT solutions. I’m pursuing opportunities to apply leadership, analysis, and hands-on IT skills across infrastructure, cloud, and software projects. I have earned a Microsoft Azure Administrator Associate certification and bring experience with asset management, multi-vendor support, and end-user services. I approach work with a proactive, collaborative mindset and a commitment to delivering reliable IT outcomes.

Dionisio Baptiste

Full Stack Developer, Web Developer, Data Analyst, +2

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Hi, I’m Dionisio Baptiste — an IT professional transitioning from military logistics leadership to software, cloud, and infrastructure roles. I hold a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate, with 4 years of active-duty Air Force service and 17 years in the Air Force Reserve. My career has included IT testing, data management, server migrations, and hands-on technical support across data centers, desktops, and enterprise environments. I thrive on solving complex problems, leading teams, and turning business needs into practical IT solutions. I’m pursuing opportunities to apply leadership, analysis, and hands-on IT skills across infrastructure, cloud, and software projects. I have earned a Microsoft Azure Administrator Associate certification and bring experience with asset management, multi-vendor support, and end-user services. I approach work with a proactive, collaborative mindset and a commitment to delivering reliable IT outcomes.…Hi, I’m Dionisio Baptiste — an IT professional transitioning from military logistics leadership to software, cloud, and infrastructure roles. I hold a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate, with 4 years of active-duty Air Force service and 17 years in the Air Force Reserve. My career has included IT testing, data management, server migrations, and hands-on technical support across data centers, desktops, and enterprise environments. I thrive on solving complex problems, leading teams, and turning business needs into practical IT solutions. I’m pursuing opportunities to apply leadership, analysis, and hands-on IT skills across infrastructure, cloud, and software projects. I have earned a Microsoft Azure Administrator Associate certification and bring experience with asset management, multi-vendor support, and end-user services. I approach work with a proactive, collaborative mindset and a commitment to delivering reliable IT outcomes.

Available to hire

Hi, I’m Dionisio Baptiste — an IT professional transitioning from military logistics leadership to software, cloud, and infrastructure roles. I hold a Bachelor of Science in Information Technology and an Advanced Software Developer Certificate, with 4 years of active-duty Air Force service and 17 years in the Air Force Reserve. My career has included IT testing, data management, server migrations, and hands-on technical support across data centers, desktops, and enterprise environments. I thrive on solving complex problems, leading teams, and turning business needs into practical IT solutions.

I’m pursuing opportunities to apply leadership, analysis, and hands-on IT skills across infrastructure, cloud, and software projects. I have earned a Microsoft Azure Administrator Associate certification and bring experience with asset management, multi-vendor support, and end-user services. I approach work with a proactive, collaborative mindset and a commitment to delivering reliable IT outcomes.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

Retail Specialist (Seasonal) at Apple the Grove

August 1, 2024 - January 31, 2025

Rotated through multiple technical areas (iMacs/macOS, iPhone/iOS, iPad/iOS, Apple Watch, AppleVisionPro/visionOS) and supported in-store set-up, configurations, and online purchases with in-store pickups. Contributed to Genius Bar operations, collaborated to diagnose and resolve customer issues, and adapted quickly to product seasonal launches and changes.

Desktop Support Engineer at Unisys

September 1, 2023 - June 30, 2024

Managed provisioning of hardware for PC refresh and day-to-day replacements within SLA. Maintained asset inventory (machine names, serial numbers, asset tags), documented and tracked new/used equipment, and coordinated shipping and recovery of assets across locations. Provided escalation follow-up and ensured customer satisfaction throughout service delivery.

Lead Technical Support Consultant at Barrister Global Services

January 1, 2014 - December 31, 2020

Managed projects for various companies in Los Angeles County under SLA guidelines. Repaired/replaced/configured and installed printers, desktops, and laptops; led server migrations for multiple Microsoft server OS environments; installed POS card processing devices; supported field service technicians and election equipment troubleshooting by phone (BMD, routers, printers, ePollBook, iPad, Mac).

Network Consultant at Family Resource Center

January 1, 2006 - December 31, 2018

Coordinated transport and storage with stakeholders across 13 departments to meet SLA requirements. Troubleshot, configured, and repaired desktops/servers; led server migrations and desktop client configuration to minimize downtime. Managed the Family Support Library’s electronic security practices.