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I am a dedicated and skilled ServiceNow Developer and IT Professional with around 5 years of experience. I have designed, developed, and maintained ServiceNow modules including ITSM (Incident, Problem, Change, Request), HRSD, GRC/IRM, TPRM, SPM (PPM, Demand), CMDB, ITOM, ITAM, Now Assist, Knowledge, Service Catalog, and Workspaces. I am proficient in building workflows, integrations, and automation to streamline business processes and improve IT service delivery. I am well-versed in ServiceNow best practices, platform governance, and security protocols, with hands-on expertise in scripting, automation, UAT, and UI customization. I stay current with platform advancements and emerging IT technologies to drive performance, usability, and operational efficiency. I have experience working in Agile and Scrum environments and collaborating closely with cross-functional teams to deliver incremental, high-quality solutions.…I am a dedicated and skilled ServiceNow Developer and IT Professional with around 5 years of experience. I have designed, developed, and maintained ServiceNow modules including ITSM (Incident, Problem, Change, Request), HRSD, GRC/IRM, TPRM, SPM (PPM, Demand), CMDB, ITOM, ITAM, Now Assist, Knowledge, Service Catalog, and Workspaces. I am proficient in building workflows, integrations, and automation to streamline business processes and improve IT service delivery. I am well-versed in ServiceNow best practices, platform governance, and security protocols, with hands-on expertise in scripting, automation, UAT, and UI customization. I stay current with platform advancements and emerging IT technologies to drive performance, usability, and operational efficiency. I have experience working in Agile and Scrum environments and collaborating closely with cross-functional teams to deliver incremental, high-quality solutions.

DivyaJetti

Full Stack Developer, Web Developer, Front-End Developer, +2

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I am a dedicated and skilled ServiceNow Developer and IT Professional with around 5 years of experience. I have designed, developed, and maintained ServiceNow modules including ITSM (Incident, Problem, Change, Request), HRSD, GRC/IRM, TPRM, SPM (PPM, Demand), CMDB, ITOM, ITAM, Now Assist, Knowledge, Service Catalog, and Workspaces. I am proficient in building workflows, integrations, and automation to streamline business processes and improve IT service delivery. I am well-versed in ServiceNow best practices, platform governance, and security protocols, with hands-on expertise in scripting, automation, UAT, and UI customization. I stay current with platform advancements and emerging IT technologies to drive performance, usability, and operational efficiency. I have experience working in Agile and Scrum environments and collaborating closely with cross-functional teams to deliver incremental, high-quality solutions.…I am a dedicated and skilled ServiceNow Developer and IT Professional with around 5 years of experience. I have designed, developed, and maintained ServiceNow modules including ITSM (Incident, Problem, Change, Request), HRSD, GRC/IRM, TPRM, SPM (PPM, Demand), CMDB, ITOM, ITAM, Now Assist, Knowledge, Service Catalog, and Workspaces. I am proficient in building workflows, integrations, and automation to streamline business processes and improve IT service delivery. I am well-versed in ServiceNow best practices, platform governance, and security protocols, with hands-on expertise in scripting, automation, UAT, and UI customization. I stay current with platform advancements and emerging IT technologies to drive performance, usability, and operational efficiency. I have experience working in Agile and Scrum environments and collaborating closely with cross-functional teams to deliver incremental, high-quality solutions.

Available to hire

I am a dedicated and skilled ServiceNow Developer and IT Professional with around 5 years of experience. I have designed, developed, and maintained ServiceNow modules including ITSM (Incident, Problem, Change, Request), HRSD, GRC/IRM, TPRM, SPM (PPM, Demand), CMDB, ITOM, ITAM, Now Assist, Knowledge, Service Catalog, and Workspaces. I am proficient in building workflows, integrations, and automation to streamline business processes and improve IT service delivery.

I am well-versed in ServiceNow best practices, platform governance, and security protocols, with hands-on expertise in scripting, automation, UAT, and UI customization. I stay current with platform advancements and emerging IT technologies to drive performance, usability, and operational efficiency. I have experience working in Agile and Scrum environments and collaborating closely with cross-functional teams to deliver incremental, high-quality solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

ServiceNow Consultant / Developer at Cigna HealthCare

September 1, 2024 - February 1, 2026

Configured and customized Service Operations Workspace (SOW) to provide agents with a unified, modern interface for managing incidents, changes, and requests. Led end-to-end ServiceNow implementations including requirements gathering, design, configuration, development, testing, UAT coordination, and production deployment. Created record pages, landing pages, and dashboards using UI Builder and Components; leveraged Instance Scan for configuration compliance, security, and best-practice adherence. Designed and implemented Integrated Risk Management (IRM) modules (Policy & Compliance, Risk Management, Audit Management, Vendor Risk) to support governance initiatives. Implemented catalog item workflows using Flow Designer and Workflow Editor, and developed REST/SOAP integrations for LDAP/AD synchronization and external system communication. Promoted changes between development, test, and production using Update Sets with version control. Implemented and customized Customer Service Managem

ServiceNow Developer at Humana

October 1, 2022 - August 1, 2024

Worked on Incident, Change, and Problem Management, ITOM, ITAM in ServiceNow by setting up workflows, automating ticket handling, tracking SLAs, managing approvals, and helping teams fix root causes and reduce repeated issues. Configured ServiceNow Discovery and integration feeds to auto-populate CI data from cloud sources, improving CI completeness and reducing manual updates. Implemented and configured ServiceNow IRM (Integrated Risk Management) including Risk Management, Policy & Compliance, and Audit Management modules. Configured IT Asset Management (ITAM) lifecycle processes including hardware/software asset tracking, normalization, and compliance reporting. Provided day-to-day operational support and maintenance including planned maintenance outages. Performed design and implementation tasks such as requirements gathering, configuration, integration, and testing. Experience with Performance Analytics and Reporting capabilities. Knowledge of CMDB data modeling. Familiarity with A

Software Developer at Tata Consultancy Services (TCS) - BorgWarner client

October 1, 2020 - May 1, 2022

Created Record Producers to allow users to submit custom requests that generate records in tables like Incident. Integrated catalog items with back-end systems using REST APIs, script includes, and auto provisioning logic. Created and customized reports and dashboards in ServiceNow to provide actionable insights for ITSM modules like Incident, Problem, Change, and Request. Developed Business Rules, Client Scripts, UI Policies, and Script Includes using JavaScript to automate workflows and improve service efficiency. Created and maintained Service Catalog items and request workflows to enable users to request IT services through the ServiceNow portal. Configured Inbound Email Actions in ServiceNow to automatically create or update records (like Incidents, Requests, or Tasks) from incoming emails. Built interactive dashboards with multiple widgets to provide role-based visibility into ITSM processes for teams and leadership. Created and configured Database Views in ServiceNow to join dat