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Hi, I'm Eliza Mabunga— a Carrier Operations Specialist with a background in Business Administration and Entrepreneurship Management. I'm based in Imus City, Philippines, and I thrive in fast-paced logistics and customer-service environments, always aiming to keep operations smooth and on schedule. I'm detail-oriented, value teamwork, and enjoy solving problems with clear processes and KPI-driven improvements. I'm continually expanding my skills through certifications like Google Ads Display and virtual bookkeeping training, while keeping a proactive, people-focused approach.…Hi, I'm Eliza Mabunga— a Carrier Operations Specialist with a background in Business Administration and Entrepreneurship Management. I'm based in Imus City, Philippines, and I thrive in fast-paced logistics and customer-service environments, always aiming to keep operations smooth and on schedule. I'm detail-oriented, value teamwork, and enjoy solving problems with clear processes and KPI-driven improvements. I'm continually expanding my skills through certifications like Google Ads Display and virtual bookkeeping training, while keeping a proactive, people-focused approach.

Eliza Mabunga

Vocalist, Data Analyst, Video Editor, +5

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Hi, I'm Eliza Mabunga— a Carrier Operations Specialist with a background in Business Administration and Entrepreneurship Management. I'm based in Imus City, Philippines, and I thrive in fast-paced logistics and customer-service environments, always aiming to keep operations smooth and on schedule. I'm detail-oriented, value teamwork, and enjoy solving problems with clear processes and KPI-driven improvements. I'm continually expanding my skills through certifications like Google Ads Display and virtual bookkeeping training, while keeping a proactive, people-focused approach.…Hi, I'm Eliza Mabunga— a Carrier Operations Specialist with a background in Business Administration and Entrepreneurship Management. I'm based in Imus City, Philippines, and I thrive in fast-paced logistics and customer-service environments, always aiming to keep operations smooth and on schedule. I'm detail-oriented, value teamwork, and enjoy solving problems with clear processes and KPI-driven improvements. I'm continually expanding my skills through certifications like Google Ads Display and virtual bookkeeping training, while keeping a proactive, people-focused approach.

Available to hire

Hi, I’m Eliza Mabunga— a Carrier Operations Specialist with a background in Business Administration and Entrepreneurship Management. I’m based in Imus City, Philippines, and I thrive in fast-paced logistics and customer-service environments, always aiming to keep operations smooth and on schedule.

I’m detail-oriented, value teamwork, and enjoy solving problems with clear processes and KPI-driven improvements. I’m continually expanding my skills through certifications like Google Ads Display and virtual bookkeeping training, while keeping a proactive, people-focused approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Language

English

Advanced

Work Experience

Receptionist at Yusen Logistics Philippines

January 1, 2015 - August 11, 2025

Responsible for answering outgoing and incoming calls, assisting visitors and guests, and preparing billings for telecommunication lines including Sun, PLDT, Globe, and Bell Telecom. Conducted administrative tasks and clerical responsibilities to support company operations.

AR/AP Cashier at Yusen Logistics Philippines

January 1, 2018 - August 11, 2025

Handled payment receipts through cash, cheques, and remittances and provided corresponding receipts. Released payable cheques to suppliers and clients, prepared daily reports on cash count, cash position, cash denomination, and cash flow. Monitored daily company bank transactions, answered customer queries, and provided information about procedures and policies. Also prepared monthly credit card reimbursement reports and provided high-quality customer service.

Carrier Operations Specialist at Yusen Logistics Philippines

January 1, 2019 - Present

Assisted with carrier incidental charges, prepared payment requests, and monitored billing processes. Provided status updates and tracking information with other departments, developed process mapping to clarify and simplify business processes to achieve target KPIs, submitted monthly and weekly reports to top management. Collated documents for container deposit requests, handled day to day email communication with carriers regarding container deposit advances, and collected receivable advances from shipping lines.

Receptionist at Yusen Logistics Philippines

December 31, 2015 - August 11, 2025

Responsible for answering outgoing and incoming calls, assisting visitors and guests, preparing billings for telecommunication lines including Sun, PLDT, Globe and Bell Telecom. Conducted administrative tasks and clerical responsibilities to support office operations.

AR/AP Cashier at Yusen Logistics Philippines

December 31, 2018 - August 11, 2025

Handled payment receipts through cash, cheques, and remittance including issuing corresponding receipts. Released payable cheques to suppliers and clients. Prepared daily cash count, cash position, cash denomination, and cash flow reports. Monitored daily company bank transactions, answered customer queries, and provided information on procedures or policies. Prepared monthly credit card reimbursement reports and provided high-quality customer service.

Carrier Operations Specialist at Yusen Logistics Philippines

January 1, 2019 - Present

Assisted with carrier incidental charges, prepared payment requests, and monitored the billing process. Provided status updates and tracking information with other departments. Developed process mapping to clarify and simplify business processes to achieve target KPIs. Submitted monthly and weekly reports to top management. Coordinated document collation for container deposit requests and managed day-to-day email communication with carriers for process updates of container deposit advances. Collected receivable advances from shipping lines.

Receptionist at Tyusen Logistics Philippines

January 1, 2014 - January 1, 2015

Received payments through cash, cheques, remittance and provided corresponding receipts; Released payable cheques to suppliers and clients; Prepared daily cash count, cash position, denominations, and cash flow reports; Monitored daily bank transactions; Answered customers' questions and provided information on procedures or policies; Prepared monthly credit card reimbursement reports; Delivered high-quality customer service.

Carrier Operations Specialist

January 1, 2015 - January 1, 2018

Assisted with carrier incidental charges, prepared payment requests, and monitored the billing process; provided status updates and tracking information with other departments; developed process mapping to clarify and simplify the business process to achieve KPIs; submitted monthly and weekly reports to top management; collated documents for container deposit requests with other departments; day-to-day email communication with carrier for process updates.

Carrier Operations Specialist

January 1, 2019 - Present

Assisted with carrier incidental charges, prepared payment requests, and monitored the billing process; provided status updates and tracking information with other departments; day-to-day email communication with carrier for process updates on Container Deposit; advances collected from shipping lines; developed process mapping to clarify and simplify the business process to achieve KPIs; submitted monthly and weekly reports to top management; collated documents for container deposit requests with other departments.