I am a Carrier Operations Specialist and graduate with a Business Administration degree with 10 years of experience in the logistics industry. I am committed and energetic, with excellent problem-solving skills. I am detail-oriented and consistently meet goals within given schedules. Throughout my career, I have gained extensive experience in clerical and administrative tasks, customer service, cash handling, billing preparation, and carrier operations. I am proficient with various software applications which support my operational responsibilities and contribute to effective business process improvement.

Elaiza Mabunga

I am a Carrier Operations Specialist and graduate with a Business Administration degree with 10 years of experience in the logistics industry. I am committed and energetic, with excellent problem-solving skills. I am detail-oriented and consistently meet goals within given schedules. Throughout my career, I have gained extensive experience in clerical and administrative tasks, customer service, cash handling, billing preparation, and carrier operations. I am proficient with various software applications which support my operational responsibilities and contribute to effective business process improvement.

Available to hire

I am a Carrier Operations Specialist and graduate with a Business Administration degree with 10 years of experience in the logistics industry. I am committed and energetic, with excellent problem-solving skills. I am detail-oriented and consistently meet goals within given schedules.

Throughout my career, I have gained extensive experience in clerical and administrative tasks, customer service, cash handling, billing preparation, and carrier operations. I am proficient with various software applications which support my operational responsibilities and contribute to effective business process improvement.

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Work Experience

Receptionist at Yusen Logistics Philippines
January 1, 2015 - August 11, 2025
Responsible for answering outgoing and incoming calls, assisting visitors and guests, and preparing billings for telecommunication lines including Sun, PLDT, Globe, and Bell Telecom. Conducted administrative tasks and clerical responsibilities to support company operations.
AR/AP Cashier at Yusen Logistics Philippines
January 1, 2018 - August 11, 2025
Handled payment receipts through cash, cheques, and remittances and provided corresponding receipts. Released payable cheques to suppliers and clients, prepared daily reports on cash count, cash position, cash denomination, and cash flow. Monitored daily company bank transactions, answered customer queries, and provided information about procedures and policies. Also prepared monthly credit card reimbursement reports and provided high-quality customer service.
Carrier Operations Specialist at Yusen Logistics Philippines
January 1, 2019 - Present
Assisted with carrier incidental charges, prepared payment requests, and monitored billing processes. Provided status updates and tracking information with other departments, developed process mapping to clarify and simplify business processes to achieve target KPIs, submitted monthly and weekly reports to top management. Collated documents for container deposit requests, handled day to day email communication with carriers regarding container deposit advances, and collected receivable advances from shipping lines.
Receptionist at Yusen Logistics Philippines
December 31, 2015 - August 11, 2025
Responsible for answering outgoing and incoming calls, assisting visitors and guests, preparing billings for telecommunication lines including Sun, PLDT, Globe and Bell Telecom. Conducted administrative tasks and clerical responsibilities to support office operations.
AR/AP Cashier at Yusen Logistics Philippines
December 31, 2018 - August 11, 2025
Handled payment receipts through cash, cheques, and remittance including issuing corresponding receipts. Released payable cheques to suppliers and clients. Prepared daily cash count, cash position, cash denomination, and cash flow reports. Monitored daily company bank transactions, answered customer queries, and provided information on procedures or policies. Prepared monthly credit card reimbursement reports and provided high-quality customer service.
Carrier Operations Specialist at Yusen Logistics Philippines
January 1, 2019 - Present
Assisted with carrier incidental charges, prepared payment requests, and monitored the billing process. Provided status updates and tracking information with other departments. Developed process mapping to clarify and simplify business processes to achieve target KPIs. Submitted monthly and weekly reports to top management. Coordinated document collation for container deposit requests and managed day-to-day email communication with carriers for process updates of container deposit advances. Collected receivable advances from shipping lines.

Education

BS in Business Administration Major in Entrepreneurial Management at Philippine Women's University
January 1, 2010 - January 1, 2013
Bachelor of Science in Business Administration Major in Entrepreneurial Management at Philippine Women's University, Taft Avenue, Manila
January 1, 2010 - January 1, 2013

Qualifications

Google Ads Display Certification
May 1, 2023 - August 11, 2025
Virtual Bookkeeping with XERO and Quickbooks
May 1, 2023 - August 11, 2025
Google Ads Display Certification
May 1, 2023 - August 11, 2025
Virtual Bookkeeping with XERO and QuickBooks
May 1, 2023 - August 11, 2025

Industry Experience

Transportation & Logistics, Telecommunications, Professional Services