Available to hire
Instructional designer and learning technology practitioner focused on building blended onboarding, system training, and interactive simulations that help teams become confident and independent. I translate complex workflows into clear learning experiences using eLearning authoring and multimedia.
I also consult on AI enablement—shaping content strategy templates, automation workflows, and governance for L&D teams. Through learning video and multimedia production, I deliver practical training assets that reduce development cycles and improve learner engagement across government, healthcare, energy, and enterprise clients.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Work Experience
Instructional Designer at Optus Telecommunications (Contract)
December 1, 2025 - PresentDesigned and developed blended onboarding and system training for onshore and offshore frontline teams, improving workflow confidence and reducing reliance on supervisor support. Built Storyline simulations to enable staff to practise core workflows independently, reducing training time and accelerating time-to-competency. Consulted on Google AI Chat Trainer implementation to strengthen automation and content governance across L&D operations. Developed AI content strategy templates into learning workflows, cutting development time and improving QA consistency across modules.
Instructional Designer & AI Systems Specialist at Australia Digital Health Agency (contract)
August 1, 2024 - December 31, 2025Designed scenario-based eLearning and interactive training aligned to real workflows for national healthcare system adoption. Managed SMEs, learning workflow mapping, QA, and compliance readiness; ensured deliverables met regulatory standards and passed audit review without revisions.
Instructional Design Lead at Queensland Work Cove (contract)
April 1, 2024 - August 31, 2024Led a blended learning rollout combining scenario-based eLearning, video, and multimedia assets to improve learner engagement and compliance readiness. Managed end-to-end workflows with SMEs, QA processes, and delivered audit-ready products.
Founder at Learning Video Pro
August 1, 2023 - PresentBuilt a learning content and AI systems consultancy delivering video-based training and online courses for healthcare, government, hospitality, and technology clients. Designed and launched courses on AI in L&D and automation, demonstrating how emerging technologies streamline workflows and enhance learner experience. Delivered multimedia solutions that reduced client development cycles and improved training engagement.
Digital Educator / Learning Development Content and Educational Content Creator at Australian Digital Health Agency
May 1, 2023 - PresentCreated and developed learning content for digital health audiences, supporting education initiatives through multimedia and educational assets.
Multimedia Lead at QatarEnergy
January 1, 2023 - June 1, 2023Directed internal communications and training strategy execution, aligning multimedia outputs with corporate messaging and CEO directives.
Managed production budgets, logistics, and a multimedia team to deliver high‑impact training and corporate media assets.
Multimedia Lead at Qatar Energy (contract)
January 1, 2023 - June 30, 2023Converted legacy instructor-led programs into interactive eLearning and digital assets, reducing delivery time and improving scalability across multiple sites. Produced explainer videos and learning materials that simplified complex government processes, reducing confusion and improving compliance. Directed multimedia production teams delivering training across technical, maintenance, safety, and leadership domains to improve quality and consistency. Led learning and communications strategy for the NSW Planning Portal transformation to improve user understanding of new digital processes; also supported train-the-trainer, mentoring, and evaluator activities for certification and safety programs.
Learning Design Lead at NSW Department of Planning and Environment
February 1, 2022 - December 1, 2022Instructional Designer at NSW Government - Planning Portal (contract)
February 1, 2022 - January 31, 2023Led strategic use of video and eLearning to support corporate training objectives across business units; developed digital training materials, facilitator guides, and assessments to increase adoption and reduce support queries. Directed end-to-end learning design for ERP/SAP transformation, impacting 200,000+ employees and ensuring training aligned with phased change and system readiness. Managed internal communications and training execution, aligning multimedia outputs with corporate messaging and CEO directives; managed production budgets, logistics, and a multimedia team to deliver high-impact training and corporate media assets.
Learning Designer / Videographer at Transport for NSW
November 1, 2020 - June 1, 2021Instructional Designer at NSW Government - Dept. of Planning (Contract)
November 1, 2020 - June 1, 2021Led learning design for a cross-government ERP/SAP transformation impacting 200,000+ employees, ensuring training aligned with phased change and system readiness. Conducted enterprise learning needs analysis and presented recommendations to executive leadership, shaping rollout strategy and adoption planning.
Corporate Trainer & Training Analyst / Learning Developer at Aramco T&D Media Department
November 1, 2020 - June 30, 2021Directed learning media production and training analysis activities, supporting the development of learning programs and digital assets for corporate training objectives.
Instructional Designer at Transport for NSW (contract)
November 1, 2019 - June 30, 2020Produced blended digital learning solutions aligned to real-world workflows to support system adoption. Delivered scenario-based learning, interactive video, and modular content ecosystems to reduce learner errors and onboarding friction, working closely with SMEs and stakeholders to ensure QA and audit-ready outputs.
Media and Educational Content Developer Lead at Aramco T&D Learning Solutions Department
January 1, 2012 - December 31, 2018Led learning development for corporate training solutions; supported creation and delivery of multimedia and eLearning assets to improve engagement and adoption. Produced training materials and supported workflow-aligned learning design within the learning solutions department.
Education
Postgraduate Certificate (Commerce & Media) at University of New South Wales
January 1, 2020 - January 1, 2020Bachelor of Communication (Media Production) at University of New South Wales
January 1, 2006 - January 1, 2005Cambridge Certificate in Teaching English (CELTA) at International House
January 1, 2021 - April 1, 2024Google AI Generative AI Certification at Google
August 4, 2026 - August 10, 2026Postgraduate Certificate in Commerce at UNSW
January 1, 2006 - January 1, 2006Bachelor's degree at University of Western Sydney
January 1, 2005 - January 1, 2005Qualifications
Certificate IV in Training and Assessment (In progress)
January 1, 2021 - January 1, 2024Certificated Articulate Course (Advanced)
January 1, 2024 - August 11, 2026Cambridge Certificate in Teaching English (CELTA)
January 1, 2021 - July 1, 2024Industry Experience
Education, Healthcare, Government, Media & Entertainment, Professional Services, Telecommunications, Energy & Utilities
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