Available to hire
I’m an education and AI enablement professional with 14+ years’ experience turning complex system rollouts into adoption-ready learning. I design scenario-based eLearning, interactive video, and microlearning that map directly to real end-to-end workflows—helping teams build confidence faster, reduce errors, and improve consistency across large, diverse deployments.
In my roles across healthcare, government, and enterprise environments, I’ve partnered with SMEs to deliver scalable learning technology solutions and AI-augmented content workflows. I build learning ecosystems that combine automation, AI agents, and generative tooling (including video and content pipelines) to speed development, strengthen governance, and improve learner outcomes—especially during digital transformation and onboarding programs.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Work Experience
Instructional Designer & AI Systems Specialist at Optus Telecommunications
December 1, 2025 - June 1, 2026Produced learning and AI systems designed to support system training and workflow adoption, building interactive scenarios and digital assets that increase capability and reduce reliance on supervisor support during onboarding.
Instructional Designer at Optus Telecommunications (Contract)
December 1, 2025 - PresentDesigned and developed blended onboarding and system training for onshore and offshore frontline teams, improving workflow confidence and reducing reliance on supervisor support. Built Storyline simulations to enable staff to practise core workflows independently, reducing training time and accelerating time-to-competency. Consulted on Google AI Chat Trainer implementation to strengthen automation and content governance across L&D operations. Developed AI content strategy templates into learning workflows, cutting development time and improving QA consistency across modules.
AI Learning Designer at Australian Digital Health Agency
August 1, 2024 - December 1, 2025Delivered scenario-based eLearning, interactive videos, and microlearning that improved system adoption across national healthcare programs. Mapped end-to-end user workflows to align training with real system use, reducing onboarding friction and user errors during rollout; enabled independent practice through simulations.
Instructional Designer & AI Systems Specialist at Australia Digital Health Agency (contract)
August 1, 2024 - December 31, 2025Designed scenario-based eLearning and interactive training aligned to real workflows for national healthcare system adoption. Managed SMEs, learning workflow mapping, QA, and compliance readiness; ensured deliverables met regulatory standards and passed audit review without revisions.
Instructional Design Lead at Queensland Work Cove (contract)
April 1, 2024 - August 31, 2024Led a blended learning rollout combining scenario-based eLearning, video, and multimedia assets to improve learner engagement and compliance readiness. Managed end-to-end workflows with SMEs, QA processes, and delivered audit-ready products.
AI Learning Designer / Learning Technology & AI Systems Specialist at Commonwealth Bank
August 1, 2023 - PresentDesigns and builds AI-enabled learning solutions and learning content systems, using automation pipelines and AI-augmented content workflows to improve efficiency and quality. Focuses on scalable delivery across the learning lifecycle for large-scale digital transformation initiatives.
Founder at Learning Video Pro
August 1, 2023 - PresentBuilt a learning content and AI systems consultancy delivering video-based training and online courses for healthcare, government, hospitality, and technology clients. Designed and launched courses on AI in L&D and automation, demonstrating how emerging technologies streamline workflows and enhance learner experience. Delivered multimedia solutions that reduced client development cycles and improved training engagement.
Digital Educator / Learning Development Content and Educational Content Creator at Australian Digital Health Agency
May 1, 2023 - PresentCreated and developed learning content for digital health audiences, supporting education initiatives through multimedia and educational assets.
Multimedia Lead at QatarEnergy
January 1, 2023 - June 1, 2023Directed internal communications and training strategy execution, aligning multimedia outputs with corporate messaging and CEO directives.
Managed production budgets, logistics, and a multimedia team to deliver high‑impact training and corporate media assets.
Multimedia Lead at Qatar Energy (contract)
January 1, 2023 - June 30, 2023Converted legacy instructor-led programs into interactive eLearning and digital assets, reducing delivery time and improving scalability across multiple sites. Produced explainer videos and learning materials that simplified complex government processes, reducing confusion and improving compliance. Directed multimedia production teams delivering training across technical, maintenance, safety, and leadership domains to improve quality and consistency. Led learning and communications strategy for the NSW Planning Portal transformation to improve user understanding of new digital processes; also supported train-the-trainer, mentoring, and evaluator activities for certification and safety programs.
Learning Design Lead at NSW Department of Planning and Environment
February 1, 2022 - December 1, 2022Instructional Designer at NSW Government - Planning Portal (contract)
February 1, 2022 - January 31, 2023Led strategic use of video and eLearning to support corporate training objectives across business units; developed digital training materials, facilitator guides, and assessments to increase adoption and reduce support queries. Directed end-to-end learning design for ERP/SAP transformation, impacting 200,000+ employees and ensuring training aligned with phased change and system readiness. Managed internal communications and training execution, aligning multimedia outputs with corporate messaging and CEO directives; managed production budgets, logistics, and a multimedia team to deliver high-impact training and corporate media assets.
Multimedia Lead at Qatar Energy (Contract)
January 1, 2022 - June 1, 2023Converted legacy instructor-led programs into interactive eLearning and digital assets, reducing delivery time and improving training scalability across multiple sites. Led training including train-the-trainer and safety programs; directed multimedia teams and used video and eLearning to support corporate training objectives.
Learning Designer at NSW Government - Dept. of Planning (Contract)
November 1, 2021 - January 1, 2022Led learning design for onboarding and transformation-related initiatives, creating digital training materials, facilitator guides, and assessments to increase adoption and reduce support queries.
Learning Design Lead at NSW Government - Path Program (Contract)
July 1, 2021 - March 1, 2022Designed and delivered learning solutions aligned to program objectives, supporting training rollout and adoption within government transformation settings.
Learning Designer / Videographer at Transport for NSW
November 1, 2020 - June 1, 2021Instructional Designer at NSW Government - Dept. of Planning (Contract)
November 1, 2020 - June 1, 2021Led learning design for a cross-government ERP/SAP transformation impacting 200,000+ employees, ensuring training aligned with phased change and system readiness. Conducted enterprise learning needs analysis and presented recommendations to executive leadership, shaping rollout strategy and adoption planning.
Corporate Trainer & Training Analyst / Learning Developer at Aramco T&D Media Department
November 1, 2020 - June 30, 2021Directed learning media production and training analysis activities, supporting the development of learning programs and digital assets for corporate training objectives.
Instructional Designer at Transport for NSW (contract)
November 1, 2019 - June 30, 2020Produced blended digital learning solutions aligned to real-world workflows to support system adoption. Delivered scenario-based learning, interactive video, and modular content ecosystems to reduce learner errors and onboarding friction, working closely with SMEs and stakeholders to ensure QA and audit-ready outputs.
Instructional Designer at NSW Government - Dept. of Planning (Contract)
January 1, 2019 - September 1, 2020Delivered instructional design and multimedia learning content supporting government training and adoption initiatives.
Senior Digital Educator
December 1, 2015 - June 1, 2016Supports digital education initiatives by designing learning experiences and enabling technologies that improve adoption and learner readiness across enterprise programs.
Senior Learning Technology & AI Systems Specialist at Aramco - T&D Media Department
January 1, 2012 - December 1, 2018Served as corporate trainer and learning analyst/learning developer, delivering learning solutions via multimedia and digital content. Produced training assets and supported learning solution delivery aligned to business and technical domains.
Media and Educational Content Developer / Learning Designer
January 1, 2012 - December 1, 2018Developed multimedia and digital learning content, supporting adoption of training materials and improving learner engagement via interactive learning design.
Media and Educational Content Developer Lead at Aramco T&D Learning Solutions Department
January 1, 2012 - December 31, 2018Led learning development for corporate training solutions; supported creation and delivery of multimedia and eLearning assets to improve engagement and adoption. Produced training materials and supported workflow-aligned learning design within the learning solutions department.
Education
Postgraduate Certificate (Commerce & Media) at University of New South Wales
January 1, 2020 - January 1, 2020Bachelor of Communication (Media Production) at University of New South Wales
January 1, 2006 - January 1, 2005Cambridge Certificate in Teaching English (CELTA) at International House
January 1, 2021 - April 1, 2024Google AI Generative AI Certification at Google
August 4, 2026 - August 10, 2026Postgraduate Certificate in Commerce at UNSW
January 1, 2006 - January 1, 2006Bachelor's degree at University of Western Sydney
January 1, 2005 - January 1, 2005Postgraduate Certificate (Commerce & Media) at University of New South Wales
August 1, 2024 - December 1, 2025Bachelor of Communication (Media Production) at Evans Cross University of Western Sydney
January 1, 2005 - January 1, 2006Qualifications
Certificate IV in Training and Assessment (In progress)
January 1, 2021 - January 1, 2024Certificated Articulate Course (Advanced)
January 1, 2024 - August 11, 2026Cambridge Certificate in Teaching English (CELTA)
January 1, 2021 - July 1, 2024Cambridge Certificate in Teaching English (CELTA)
January 1, 2020 - September 27, 2026Certified Articulate Courses (Advanced)
January 1, 2021 - September 27, 2026Google Cloud Generative AI Leader
January 1, 2021 - July 1, 2026Google AI / Microsoft AI Transformation Leader (course/certifications)
January 1, 2026 - September 27, 2026Industry Experience
Education, Healthcare, Government, Media & Entertainment, Professional Services, Telecommunications, Energy & Utilities, Financial Services
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