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I am a CRM and Automation Specialist with a strong foundation in full-stack development. I enjoy helping businesses streamline their operations, improve customer engagement, and increase conversion rates through practical, scalable technology solutions. My experience includes building AI-powered voice and outreach agents, designing multi-channel workflows, and integrating CRM platforms with third-party tools.…I am a CRM and Automation Specialist with a strong foundation in full-stack development. I enjoy helping businesses streamline their operations, improve customer engagement, and increase conversion rates through practical, scalable technology solutions. My experience includes building AI-powered voice and outreach agents, designing multi-channel workflows, and integrating CRM platforms with third-party tools.

Faraz Ahmad

Marketing Automation Specialist, Full Stack Developer, Web Developer, +3

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I am a CRM and Automation Specialist with a strong foundation in full-stack development. I enjoy helping businesses streamline their operations, improve customer engagement, and increase conversion rates through practical, scalable technology solutions. My experience includes building AI-powered voice and outreach agents, designing multi-channel workflows, and integrating CRM platforms with third-party tools.…I am a CRM and Automation Specialist with a strong foundation in full-stack development. I enjoy helping businesses streamline their operations, improve customer engagement, and increase conversion rates through practical, scalable technology solutions. My experience includes building AI-powered voice and outreach agents, designing multi-channel workflows, and integrating CRM platforms with third-party tools.

Available to hire

I am a CRM and Automation Specialist with a strong foundation in full-stack development. I enjoy helping businesses streamline their operations, improve customer engagement, and increase conversion rates through practical, scalable technology solutions. My experience includes building AI-powered voice and outreach agents, designing multi-channel workflows, and integrating CRM platforms with third-party tools.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Senior Full Stack Developer at HRT Consultants

April 1, 2023 - February 1, 2024

Architected automation solutions using the MERN stack, including MongoDB, Express, React, and Node.js, to streamline business processes. Developed custom Shopify applications and themes with React and Node.js to improve store functionality and user experience. Integrated eBay and Shopify APIs to build unified inventory and sales management dashboards, and created backend services to handle Shopify webhooks and eBay API events.

CRM & Automation Specialist at Next Level Agency Solutions

April 1, 2023 - Present

Developed AI-powered voice agents by integrating GoHighLevel with n8n, ElevenLabs, and RingCentral to enable automated two-way customer conversations and reduce response times. Created an AI outreach agent using HeyGen for personalized video messaging at scale. Designed multi-channel automation workflows for inbound and outbound campaigns using SMS, email, and voice to improve customer journey touchpoints and operational efficiency.

CRM & Automation Specialist at Wali Digital Consulting

September 1, 2022 - April 1, 2023

Implemented and optimized CRM workflows for automated lead nurturing and follow-ups, increasing conversion rates by 40%. Integrated third-party tools including Mailchimp and Zapier to streamline marketing and sales processes. Developed and maintained customer segmentation strategies using CRM data to support personalized communication.

Full Stack Developer at Soft Access

February 1, 2021 - September 1, 2022

Developed and deployed scalable web applications using MongoDB, Express.js, React.js, and Node.js. Built dynamic user interfaces with React, Redux, Tailwind, and Material-UI. Integrated JWT and OAuth authentication systems along with Stripe and PayPal payment gateways. Mentored junior developers and conducted code reviews to improve team productivity.