Available to hire
I am a senior technology professional with over 19 years of experience, specializing in AI automation, agent development, and enterprise software engineering within financial services. I thrive on turning complex problems into scalable, production-ready solutions.
I have proven expertise in building AI-powered systems, integrating LLMs, and designing workflow automation frameworks. I enjoy crafting multi-agent orchestration, API integrations, and robust data pipelines while leveraging modern cloud platforms to deliver high-performance outcomes for business impact.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Senior AI Automation Specialist at Avanto Inc
January 1, 2025 - PresentDesign and deploy AI-powered automation agents and frameworks for enterprise workflow optimization and business process automation. Build scalable multi-agent systems integrating leading LLMs (OpenAI, Claude) for production-ready applications. Develop workflow automation pipelines using n8n, Zapier, Make, and custom APIs to reduce manual intervention across business processes. Architect data pipelines and system integrations with CRM platforms, Slack, Google Workspace, and other business tools. Implement prompt engineering and model optimization techniques to enhance agent performance and reliability. Create reusable agent templates and orchestration frameworks for managing complex multi-step workflows. Build API-driven integrations connecting AI agents with enterprise systems for seamless data synchronization. Develop monitoring and logging solutions to track agent performance, workflow execution, and system health.
Senior Software Development Manager at Gallagher AJG
January 1, 2025 - December 31, 2025Lead strategic application development initiatives focusing on modernization and automation across enterprise platforms in the financial services sector. Partner with executives to align IT delivery with business objectives, emphasizing AI-driven optimization and cloud adoption. Spearheaded a cloud modernization initiative using Azure cloud services, integrating Service Bus, Functions, Logic Apps, SQL Database, and Blob Storage. Architected job configurator and monitoring portals with event-based triggers, integrated with Azure DevOps, Application Insights, and Log Analytics. Oversee high-performing teams across multiple regions to ensure consistent delivery and operational excellence. Key achievements include delivering a cloud-native batch processing platform leveraging Azure PaaS services and event-driven architecture and establishing automated job orchestration with real-time monitoring and status tracking.
Senior Lead - Automations and Business Process Automation Specialist at Buck Inc
September 1, 2018 - December 31, 2024Directed full SDLC for enterprise-scale financial applications integrating cloud and AI-based solutions. Led large transformation programs, improving platform efficiency by 40% and reducing operational risks. Championed DevOps adoption and agile methodologies, improving delivery timelines by 30%. Managed cross-border development teams across Canada, India, Malaysia, Singapore, and other offshore locations. Architected and delivered TaskNet case management system on Azure cloud platform, integrating Call Centre, Administration, Compliance, and Fulfillment teams with automated workflow orchestration. Built comprehensive case management solution with document repository, SLA tracking, audit compliance features, and real-time collaboration capabilities across multiple stakeholders. Implemented Azure-based workflow automation using Azure Logic Apps, Service Bus for queue management, Azure Functions for event-driven processing, and Azure SQL Database for case data storage. Integrated TaskNet
Senior Software Development Manager at Conduent
January 1, 2017 - August 31, 2018Oversaw enterprise software delivery initiatives for financial and business process automation clients. Introduced modern frameworks and automated QA processes, improving release stability by 35%. Led technical design reviews and ensured early incorporation of infosec requirements. Facilitated cross-functional collaboration across business, operations, and technology teams. Key achievements include implementing peer review processes to improve code quality and reliability, and enhancing monitoring, alerting, and automation capabilities for production systems.
Senior Software Developer at Xerox
January 1, 2010 - December 31, 2017Developed and maintained mission-critical enterprise applications for financial services. Collaborated with architects and data engineers to implement scalable, compliant solutions. Provided technical leadership on development projects ensuring consideration of capacity and performance. Achievements include automating manual processing, reducing costs, and delivering secure, compliant technology solutions for complex financial workflows.
Software Developer at Buck Consultants Limited
January 1, 2006 - December 31, 2009Developed automation solutions for financial services, enhancing operational efficiency. Supported early adoption of web-based platforms using JavaScript and .NET. Participated in full project lifecycle from requirements gathering through implementation. Achievements include building legacy scheduler systems for RBC, TD, Scotiabank, and BMO to automate DC, DB, and HW processes.
Team Lead - Automations and Business Process Automation Specialist at Buck Inc
September 1, 2018 - December 31, 2024Directed full SDLC for enterprise-scale financial applications integrating cloud and AI-based solutions. Led large transformation programs, improving platform efficiency and reducing operational risks. Championed DevOps adoption and agile methodologies, improving delivery timelines. Managed cross-border development teams across Canada, India, Malaysia, Singapore, and other offshore locations. Architected and delivered TaskNet case management system on Azure, integrating Call Centre, Administration, Compliance, and Fulfillment teams with automated workflow orchestration. Built document repository, SLA tracking, audit compliance features, and real-time collaboration across stakeholders. Implemented Azure-based workflow automation using Logic Apps, Service Bus, Functions, and Azure SQL. Integrated TaskNet with Talkdesk, pension databases, and web portal via Azure API Management and Event Grid. Developed AI-powered chatbot using Azure Bot Service and Cognitive Services. Established secure
Education
Bachelor of Mathematics, Mathematics and Computer Science at Carleton University
September 1, 2001 - August 31, 2005Bachelor of Mathematics, Mathematics and Computer Science at Carleton University
September 1, 2001 - August 31, 2005Qualifications
Industry Experience
Financial Services, Software & Internet, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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