The Web-Based CRM System was developed to centralize customer data and streamline operations for businesses in Real Estate, Insurance, Education, and Software Consulting.

Powered by a robust ASP.NET Core backend and a dynamic Angular frontend, it enables teams to manage clients, track leads, automate sales, and visualize performance through real-time dashboards — all from a single, intuitive platform.

Core Features

Customer & lead management with activity tracking
Secure authentication and role-based access
Integrated Stripe API for payments and subscriptions
Real-time notifications using SignalR and WebSockets
Analytics and reporting dashboards
Workflow automation and user activity logs
Fully responsive UI built with Angular, HTML5, CSS3, and Bootstrap

Project Challenges & Solutions

Scalability & Performance
Built on .NET Core microservices and RESTful APIs, optimized through caching, asynchronous operations, and SQL Server tuning to ensure speed and reliability.

API Integration & Security
Integrated Stripe, Twilio, SendGrid, and Auth0 using ASP.NET Web API with OAuth 2.0 and JWT authentication for secure communication and user verification.

Database Optimization
Used stored procedures, indexing, and efficient relational design in MSSQL to handle large datasets and deliver fast query performance.

Tight Deadline
Delivered within 4 months using Agile Scrum, with weekly sprints, CI/CD pipelines, and automated testing ensuring rapid and reliable deployments.

Technology Stack
Backend: ASP.NET Core, ASP.NET MVC, C#, Entity Framework, ADO.NET, ASP.NET Web API, Microservices, OAuth, JWT
Frontend: Angular, JavaScript, HTML5, CSS3, Bootstrap, jQuery, Angular Material, Tailwind CSS
Database: Microsoft SQL Server – optimized with stored procedures and indexing
Tools: Azure DevOps, Git, GitHub, CI/CD Pipelines, Automated Testing

Third-Party Integrations

Stripe API – Payment & subscriptions
Twilio – SMS & verification
SendGrid – Email notifications
Auth0 – Authentication & access control
Google Maps API – Address validation

Architecture Overview
The CRM follows a microservice-based architecture, connecting via secure RESTful APIs. Angular powers the interactive UI, while SQL Server ensures fast data operations. Entity Framework manages ORM mapping, and Hangfire automates background tasks like reporting and email dispatch. The modular structure supports future scalability and easy integration of new business modules.

Development Approach
Adopted Agile Scrum, focusing on iterative delivery, testing, and client collaboration. Each sprint ensured functional progress from authentication to analytics supported by CI/CD for seamless deployment.

Results & Impact
✅ MVP delivered within 4 months
✅ Improved data efficiency by 45%
✅ Achieved 99.9% uptime and optimized backend performance
✅ Increased workflow automation by 60%
✅ Supports 10,000+ concurrent users with token-based authentication

SYNZUR is a robust project management platform built with ASP.NET Core, Angular, and Microsoft SQL Server (MSSQL). It centralizes user, project, and ticket management to ensure secure collaboration, efficient workflows, and scalability across departments.

Core Features

User & Department Management
Secure registration with OTP verification and role-based access control. Admins can organize departments, assign roles, and structure users for efficient operations.

Project Management & Access Control
Projects are categorized by department and assigned through secure invitations. Each supports custom themes, allowing organizations to align branding within the SYNZUR interface.

Ticket & Task Tracking
Comprehensive ticketing with priorities, deadlines, and checklists enables smooth progress tracking. Real-time updates help users monitor project health efficiently.

Dashboard & Analytics
An integrated dashboard delivers real-time analytics, performance metrics, and activity insights, allowing managers to monitor workload and productivity visually.

Security & Data Protection
Built on ASP.NET Identity and JWT, SYNZUR ensures secure authentication, encrypted data, and compliance through protected MSSQL storage.

Technology Stack
Backend: ASP.NET Core, C#, Entity Framework, ADO.NET, Web API
Frontend: Angular, TypeScript, HTML5, CSS3, Bootstrap, Angular Material
Database: Microsoft SQL Server (MSSQL) with stored procedures, indexing, and optimized relational design

Key Challenges & Solutions

Role-Based Department Structure – Implemented custom authorization policies and middleware for dynamic permission mapping.
Real-Time Updates – Used SignalR and WebSockets for instant notifications on tickets and assignments.
Performance Optimization – Applied caching, async APIs, and optimized SQL queries to boost reliability and speed.
Consistent UI/UX – Utilized Angular’s modular components for a seamless, responsive interface.

Architecture
SYNZUR follows a layered architecture separating presentation, business, and data layers. ASP.NET Core handles backend logic and REST APIs, while Angular powers a dynamic, responsive UI. The design allows easy future expansion into modules like HR, Payroll, or Asset Management without altering the core system.

Development Approach
Followed an Agile Scrum methodology with CI/CD pipelines and automated testing. Each sprint focused on functional delivery—authentication, ticketing, dashboards, and reporting—supported by continuous feedback and optimization.

Results & Impact
✅ Reduced manual project tracking by 40%
✅ Delivered a secure, scalable system with role-based control
✅ Enhanced team productivity with real-time notifications
✅ Achieved 99.9% uptime through backend optimization

The Conversational AI Chatbot Platform is an advanced web-based solution built to automate customer interactions, streamline lead generation, and enhance business communication. Designed for organizations aiming to optimize customer service, it leverages machine learning and natural language processing (NLP) to understand user intent, deliver context-aware responses, and integrate seamlessly into existing workflows.

Developed using the MERN Stack (MongoDB, Express.js, React.js, Node.js) and TypeScript, the platform ensures high scalability, reliability, and performance. The frontend, built with React.js and JavaScript, provides a responsive and intuitive interface for managing chat flows, tracking leads, and monitoring real-time conversations. The backend, powered by Node.js and Express.js, efficiently handles chatbot logic, secure APIs, and data management.

Integration with Python-based AI models enhances the chatbot’s intelligence, enabling it to process complex queries and deliver human-like conversational responses. The system also supports CRM integration, email, and SMS automation, ensuring consistent multi-channel engagement between users and businesses.

Robust security features such as role-based access control, authentication, and data encryption safeguard sensitive information and maintain platform integrity. The platform integrates with Git and GitHub for version control, ensuring efficient collaboration throughout development.

My Role

As a Senior Developer at DevExcel, I led the full-stack development of the platform—overseeing frontend architecture, backend API design, database modeling, and AI integration. I implemented chatbot logic, optimized system performance, and ensured the solution was scalable, secure, and maintainable.

Key Features

AI-powered chatbot with NLP-driven conversational intelligence

Automated lead capture and CRM integration

Real-time analytics and performance dashboards

Multi-channel communication via email and SMS

Scalable, cloud-ready architecture

Admin panel for chatbot and user management

Secure authentication and role-based access

Project Category

AI & Machine Learning | Web Application Development

Services Provided

Full-Stack Development | AI Integration | API Design | Automation | UI/UX Implementation

Skills & Expertise

MERN Stack, React.js, Node.js, Express.js, MongoDB, TypeScript, JavaScript, Python, NLP, AI Model Integration, RESTful APIs, Cloud Deployment, UI/UX Design, Git, GitHub

✅ Result

Delivered a powerful, intelligent, and scalable Conversational AI Chatbot Platform that automates engagement, optimizes lead generation, and elevates customer experience through AI-driven communication and workflow automation.