Hey there! Ready to transform your team's potential? I'm your go-to Learning & Development Specialist, turning training challenges into measurable success stories. Think of me as your partner in creating learning experiences that actually stick. I don't just design courses; I craft impactful journeys that boost performance and drive growth. Whether it's nailing competency mapping, developing killer interactive content, or building tailored training programs, I've got you covered. My approach is simple: understand your goals, design engaging solutions, and deliver results that speak for themselves. Let's ditch the boring training and create something truly remarkable. If you're looking for someone who's passionate about empowering teams and making learning fun (yes, fun!), send me a message. Let's chat about how we can elevate your organization together!…

Imemfon Collins

Hey there! Ready to transform your team's potential? I'm your go-to Learning & Development Specialist, turning training challenges into measurable success stories. Think of me as your partner in creating learning experiences that actually stick. I don't just design courses; I craft impactful journeys that boost performance and drive growth. Whether it's nailing competency mapping, developing killer interactive content, or building tailored training programs, I've got you covered. My approach is simple: understand your goals, design engaging solutions, and deliver results that speak for themselves. Let's ditch the boring training and create something truly remarkable. If you're looking for someone who's passionate about empowering teams and making learning fun (yes, fun!), send me a message. Let's chat about how we can elevate your organization together!…

Available to hire

Hey there! Ready to transform your team’s potential? I’m your go-to Learning & Development Specialist, turning training challenges into measurable success stories. Think of me as your partner in creating learning experiences that actually stick.

I don’t just design courses; I craft impactful journeys that boost performance and drive growth. Whether it’s nailing competency mapping, developing killer interactive content, or building tailored training programs, I’ve got you covered. My approach is simple: understand your goals, design engaging solutions, and deliver results that speak for themselves.

Let’s ditch the boring training and create something truly remarkable. If you’re looking for someone who’s passionate about empowering teams and making learning fun (yes, fun!), send me a message. Let’s chat about how we can elevate your organization together!

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Language

English
Fluent
Swedish
Beginner

Work Experience

Training Lead at Hugo
January 1, 2025 - June 25, 2025
Lead end-to-end execution of leadership development programs for team leads and agents, ensuring alignment with business objectives. Partner with managers and training associates to deliver blended and virtual training sessions for team leads and frontline agents. Oversee the design and implementation of development programs, driving measurable improvements in team performance and customer satisfaction. Monitor and evaluate learning outcomes using performance dashboards; translate insights into program adjustments. Oversee rollout of new global support lines, delivering standardized onboarding and enablement across multiple regions.
Curiculum Design/ Training Lead(Volunteer) at Giddy2School
January 1, 2024 - June 25, 2025
Designed and implemented competency-based learning programs in Leadership, Civic Engagement, and Entrepreneurship for school and community audiences. Led the instructional strategy using a mix of workshops, projects, and self-paced content. Developed assessment tools and M&E frameworks to track learner progress and program effectiveness. Piloted new learning techniques in underserved communities to drive impact-focused learning. Facilitated hands-on sessions while mentoring new trainers and learners across regions. Implemented competency-based learning models, ensuring participants gained practical skills applicable to real-world scenarios.
Training Coordinator at Hugo
January 1, 2023 - December 31, 2024
Designed and delivered structured onboarding and upskilling programs, improving CSAT by 9% in two months. Led the rollout of training for over 38 new hire cohorts (10–30 per batch), achieving an 88% success rate in first-time goal attainment. Identified learning gaps through data analytics and feedback loops, resulting in a 15% reduction in AHT. Developed and maintained a centralized knowledge base to support self-service learning and consistency.

Education

Bachelor of Science (Physics Major) at Akwa Ibom State University
December 14, 2015 - January 22, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Non-Profit Organization, Professional Services, Education, Software & Internet
    paper Sneak Peek: Civic Engagement Workbook for K–12
    Role: Curriculum Designer & Instructional Writer Format: Printable Workbook (Lesson Plan + Activities) Age Group: 9–14 (Upper Primary to Junior Secondary) Description: This workbook was designed as part of a larger civic education curriculum for school and community use in Nigeria. The goal was to help young learners understand their rights, responsibilities, and roles as active citizens, using accessible, age-appropriate language and activities. Each chapter includes a short explainer lesson, a reflective activity, and a practical task that encourages students to apply what they’ve learned to real-life situations. Topics covered include identity, government, community problem-solving, diversity and inclusion, emotional intelligence, and taking civic action. Key Highlights: Focus on learner voice and choice (drawing, discussion, writing, teamwork) Emphasis on emotional intelligence and social responsibility Aligned with competency-based learning models Designed for use in both classroom and non-formal learning spaces Created to support underserved and multilingual communities Tools Used: Google Docs pitchdeck pdf…
    paper Portfolio
    👋 Hi, I’m Imemfon A passionate Learning & Development specialist with a dynamic background in EdTech, remote customer experience, and non-profit leadership. I create training experiences that are not only informative but transformative, helping people learn, apply, and thrive. With over 4 years of experience across instructional design, e-learning, and live training, I’ve worked with fast-scaling startups, remote-first teams, and community-based organizations to solve real learning problems. Whether I’m building onboarding programs, upskilling customer service agents, or designing civic education for school learners, my goal is the same: create content that connects, empowers, and drives performance. 🛠️ My Expertise Instructional Design & Curriculum Development Remote onboarding, customer support training, and nonprofit education Competency-based design & learner-centered content Digital Learning & E-Learning Tools Articulate Storyline & Rise, Google Slides, Canva, Adobe Captivate LMS integration: Canvas, Solid Road, Sesmic Learning Knowledge Management & Documentation Tools I use: Notion, Coda, Confluence, Zendesk, Google Sites, Intercom Performance Enablement & Evaluation Competency mapping, training impact analysis, and survey design Aligned with: ADDIE, Bloom’s Taxonomy, Kirkpatrick’s Model 📌 What I’ve Created 🔹 Training & Curriculum for Customer Support Teams 🔹 Content for K–12 Learners 🔹 Onboarding Programs for Remote Teams 🔹 Knowledge Bases and Internal Help Docs 🔹 Facilitator-Led Workshops & Train-the-Trainer Sessions…

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