Jackie Abellen

Customer Service Representative at Sutherland Global Services

Handled Intuit QuickBooks support and customer service; provided assistance across social media management and e-commerce support; maintained high customer satisfaction; organized and detail-oriented; helped streamline processes.

Freelance Designer / Community Support Assistant at Deca Homes Home Owners Association, Inc.

Freelance designer for local events and signage; managed Facebook page; provided community support via live chat and email; coordinated with residents; facilitated inquiries and improved community communication.

Customer Service Representative at Sutherland Global Services

Provided QuickBooks (Intuit) customer support via phone and chat, resolving billing, account, and technical inquiries; delivered high levels of customer satisfaction.

Freelance Designer / Community Support Assistant at DECA Homes Home Owners Association, Inc.

Freelance designer and community support assistant for international clients with QuickBooks-related concerns; handled customer inquiries via phone/chat, created visual materials (tarpaulins, posters, signage) for local events and businesses; managed the subdivision's Facebook page and engaged residents to improve communication and event promotion.

Team Leader / Head Tutor at JNA Tutorials Services

Led and supervised tutors, monitored lesson quality, provided feedback, and guided tutors to ensure effective teaching methods; managed online communications and platform activity; provided general/admin support (email & calendar management, appointments, internet research, file organization); handled live chat & email customer service, order tracking, refunds, and inquiries; managed social media presence and content scheduling (Meta Suite, Buffer, Later) and built community engagement; created Canva graphics and other visuals.

Customer Service Representative at Southernland Global Services

Handled QuickBooks-related customer service inquiries, resolved questions, and supported customers; contributed to issue resolution and customer satisfaction.

Team Leader / Head Tutor at JNA Tutorials Services

Led tutoring team, monitored lesson quality, provided feedback, and guided tutors to ensure effective teaching methods. Managed online communications and platform activity; provided general admin support, email/calendar management, research, and file organization.