Available to hire
I’m a results-driven gaming professional with 8+ years of experience across customer support, responsible gaming, KYC/AML, player protection, and content and digital marketing. I’ve worked in MGA, SGA, and Curaçao-regulated markets and focus on delivering first-contact resolution, improving customer satisfaction, and ensuring compliance through thorough KYC document verification and Source of Funds/Source of Wealth checks.
I also bring a hands-on, cross-functional mindset: from product and content testing to SEO-informed content, translation/localisation, and campaign support. Whether I’m monitoring player accounts for responsible gaming interventions or mentoring new agents in AML and customer service best practices, I’m motivated by creating a safe, smooth player journey and measurable operational improvements.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Norwegian Bokmål
Fluent
Swedish
Fluent
English
Fluent
Norwegian
Fluent
Work Experience
Agent / Support & Content Writer (Contract) at Angler Gaming PLC
October 1, 2025 - October 16, 2025Customer-facing support and content writing across multiple markets and licenses (SGA, MGA, Curacao); involved in product testing, translation, content creation and reviews; collaborate with marketing/affiliate teams; provide customer feedback and ensure compliant, sustainable gaming experiences; maintain ongoing communication with teams and customers.
Agent at Angler Gaming PLC
October 1, 2025 - October 14, 2025Customer support and content writing; handling markets and licenses; product testing, translation, content and reviews; cross-functional collaboration with RG and CRM to ensure a positive and safe gambling experience and customer journey; providing feedback from the customer to the company; keeping up to date with regulatory changes to guarantee compliance.
Agent at Angler Gaming PLC
October 1, 2025 - October 14, 2025Customer-facing support and content writing across multiple markets/licenses (SGA, MGA, Curacao); expanded to include product testing, translation, content and reviews; collaborated with marketing/affiliate teams; provided customer feedback and ensured regulatory compliance.
Customer Support Senior Agent & Specialist at Angler Gaming PLC
March 1, 2022 - October 1, 2025Conducted KYC document verification and SOF/SOW checks across MGA, SGA and Curaçao-licensed markets, ensuring AML and Customer Due Diligence (CDD) compliance. Elevated customer satisfaction with multi-jurisdiction support and consistently high quality results while improving first-contact resolution efficiency. Expanded responsibilities into product testing, translation, content creation and marketing reviews, using demographic/geosocial insights to improve engagement. Collaborated with Responsible Gaming, CRM, marketing and affiliate teams to ensure regulatory adherence while streamlining the player experience. Managed high-volume written and verbal communications and trained/mentored new agents on compliance, Responsible Gaming procedures and service best practices to strengthen team performance and onboarding outcomes.
Content Writer / Support Agent at Angler Gaming PLC
March 1, 2022 - PresentContract role handling customer-facing support across multiple markets and licenses (SGA, MGA & Curacao), with responsibilities expanding to product testing, translation, content and reviews for marketing/affiliate teams. Acting as the voice of the customer, I provide feedback to improve the customer experience, ensure regulatory compliance and collaborate with RG/CRM to maintain a safe gambling environment and sustainable business model.
Agent (Support & Content Writer) at Angler Gaming PLC
March 1, 2022 - PresentContract role handling customer-facing support and content writing across multiple markets and licenses (SGA, MGA & Curacao); expanded to include product testing, translation, content/reviews for marketing/affiliate teams; provided voice of the customer feedback and collaborated with RG/CRM to ensure a positive and safe gambling experience.
Agent at Angler Gaming PLC
March 1, 2022 - PresentSupport and content writing by contract across multiple markets and licenses (SGA, MGA & Curacao); expanded to product testing, translation, content and reviews for marketing/affiliate teams; ongoing cross-team communication; follow-ups with players; ensure sustainable entertainment and compliance; voice of the customer to improve processes.
Agent / Content Writer at Angler Gaming PLC
March 1, 2022 - PresentSupport and content writing by contract across multiple markets and licenses (SGA, MGA & Curacao). Responsibilities include customer-facing interactions, product testing, translation, content creation and reviews, and collaboration with the marketing/affiliate teams to reflect market nuances. Ensure regulatory compliance, balance sustainable entertainment with business goals, and advocate for the customer voice within RG/CRM collaborations.
Digital Marketing Agent, Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 16, 2025Content writing, web design, UX, ad copy, campaign management; supported internal IT projects; SEO-focused content; translated and updated user/product manuals; created marketing content for Swedish publications and backlinks via SEO; assisted in market growth strategies.
Digital Marketing Agent, Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 14, 2025Dynamic role in the digital marketing team: content writing, web design, UX, ad copy, campaign management; developed marketing strategies and SEO; wrote and translated manuals and content catalog; produced articles for Swedish magazines and papers.
Digital Marketing Agent / Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 6, 2025Contributed to digital marketing efforts including content writing, web design, UX, ad copy and campaign management. Assisted with IT projects, SEO-driven content strategies, translation of manuals and content catalogs, and produced articles for Swedish publications.
Digital Marketing Agent, Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 5, 2025Contributed to digital marketing efforts including content creation, web design, UX, ad copy and campaign management; collaborated with SEO to create high-ranking content; wrote and translated user/product manuals and content catalogs; produced articles for Swedish publications.
Digital Marketing Agent, Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 4, 2025Digital marketing role focusing on content writing, web design, UX, ad copy, and campaign management; collaborated on growth strategies, content/manual translations, SEO integration, and articles for Swedish publications to drive backlinks and visibility.
Digital Marketing Agent, Content Writer at Scandinavian Business Group Ltd
January 1, 2022 - October 4, 2025Dynamic digital marketing role focusing on content writing, web design, UX, ad copy and campaign management. Supported internal IT projects, contributed to marketing strategies, translated and updated manuals, supported SEO initiatives, and produced articles for Swedish publications to boost brand visibility.
Digital Marketing Agent & Content Writer at Scandinavian Business Group Ltd
June 1, 2021 - January 1, 2022Developed and executed comprehensive digital marketing strategies including content creation, web design, UX optimization and campaign management. Improved search engine visibility by collaborating with SEO specialists to produce high-ranking data-informed content and implement strategic backlinks. Authored and translated user and product manuals, refreshing content catalogs and reducing support inquiries. Produced high-impact content for major Swedish publications using SEO best practices for maximum reach and conversion. Built foundational knowledge of startup regulations, company structures and tax compliance.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 16, 2025Client-facing support via live chat and email; translation work; content/copy writing and UX for affiliate sites; feedback from customers to improve experiences; collaboration with RG and CRM to ensure safe gambling experiences.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 14, 2025Client-facing customer support via live chat and email; translation and content-related duties; feedback from customers; collaboration with RG and CRM to ensure a positive and safe gambling experience and customer journey; internal and external communication.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 14, 2025Client-facing support via live chat and email in English and native languages; translation and content/UX work for affiliate sites; provided customer feedback and collaborated with RG/CRM teams.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 6, 2025Client-facing customer support via live chat and email in English and native languages; performed content-related duties including translation, copywriting and UX for affiliate sites; provided customer feedback and collaborated with RG and CRM to ensure positive journeys and safe gambling experiences.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 5, 2025Client-facing customer support with additional content-related duties including translation, copywriting and UX for affiliate sites; maintained product knowledge and delivered multilingual support via live chat and email; provided customer feedback and worked with RG/CRM to ensure a safe gambling experience.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 4, 2025Client-facing customer support via live chat and email (EN and native languages); translation/copywriting/UX tasks for affiliate sites; gathered customer feedback to inform RG/CRM processes; ensured safe gambling experience.
Customer Service Representative at Betpoint Group / PressEnter
January 1, 2021 - October 4, 2025Client-facing customer service agent handling live chat and email inquiries in English and native languages; content translation and copywriting tasks; collaborated with RG and CRM teams to ensure a safe gambling experience and positive customer journey; provided customer feedback to improve processes.
Customer Service Representative at Betpoint Group / PressEnter
August 1, 2020 - January 1, 2021Improved customer satisfaction (CSAT) by providing exceptional support via live chat and email with prompt, knowledgeable and efficient service. Contributed to site usability and appeal through translation work, copywriting and UX improvements for affiliate sites, driving higher conversion rates. Strengthened player protection efficiency by partnering with Responsible Gaming and CRM teams to support safe gambling practices and a positive, secure customer journey. Leveraged a Content Marketing certification to improve clarity and effectiveness of customer communications.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 16, 2025Customer support via live chat, email, and telephone; multilingual (English, Swedish, Norwegian); assist customers with services/products; provide feedback to improve customer experience; collaborate with RG/CRM; content-related tasks.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 14, 2025Customer support via live chat, email and telephone in English, Swedish and Norwegian; assisting customers with services and products; feedback from customers; collaboration with RG and CRM; translation and content tasks.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 14, 2025Customer support via live chat, email and telephone in English, Swedish and Norwegian; assisted customers with services and products; contributed to RG/CRM collaboration.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 6, 2025Delivered customer support via live chat, email and telephone in English and native languages (Swedish and Norwegian); assisted customers with services and products; collaborated with RG and CRM to optimize the customer journey and ensure responsible gambling.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 5, 2025Customer service via live chat, email and telephone in English, Swedish and Norwegian; assisted customers with services and queries; collaborated with RG and CRM to ensure a positive customer journey; contributed to content-related tasks.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 4, 2025Customer support via live chat, email and telephone in English, Swedish and Norwegian; assisted users with services/products; provided customer feedback to improve journey; collaborated with RG/CRM and contributed to translation/content tasks.
Customer Service Representative at ComeOn, Malta
February 1, 2020 - October 4, 2025Client-facing support role handling queries via live chat, email and telephone in English and native languages (Swedish/Norwegian); supported RG/CRM collaboration and translated content; contributed to improving customer experience and safety.
Customer Service Representative at ComeOn, Malta
August 1, 2019 - February 1, 2020Provided expert multilingual support (English, Swedish, Norwegian) via live chat, email and phone, supporting improved service quality metrics. Resolved issues efficiently by maintaining expert-level product knowledge to deliver superior customer experiences. Supported responsible gaming practices by collaborating across departments and contributing to service delivery optimization. Identified and implemented minor process improvements, saving time for both customers and agents, and enhancing the overall customer experience.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 16, 2025Monitored accounts to ensure responsible gaming; analyzed gameplay for gambling/addiction risks; maintained player safety and created/maintained player profiles; follow-ups with players; keep up-to-date with regulatory changes; assist RG with concerns.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 14, 2025Monitored accounts for responsible gambling; analyzed gameplay to flag gambling issues; due diligence; maintaining player safety; created and maintained player profiles; ongoing player interaction; regulatory compliance.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 14, 2025Monitored accounts to ensure responsible gaming; analyzed gameplay to flag issues and attempted due diligence; maintained player safety and profiles; collaborated with RG and other departments; kept up with regulatory changes.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 6, 2025Worked at the forefront of Responsible Gambling, monitoring accounts for responsible play, analyzing gameplay to flag potential issues, maintaining player safety profiles, and keeping up to date with regulatory changes while coordinating with other departments.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 5, 2025Monitored accounts for responsible gambling; analyzed gameplay to flag issues and identify players needing due diligence; created and maintained player profiles; ongoing follow-ups with players; stayed up-to-date with regulatory changes; certified in suicide alertness handling of grievous cases.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 4, 2025Frontline Responsible Gambling duties including monitoring accounts, analyzing gameplay to flag issues, performing due diligence, maintaining player profiles, and ensuring regulatory compliance; ongoing follow-ups with players; cross-department collaboration; RG certifications achieved during tenure.
Responsible Gaming Analyst at Kindred Group, Malta
July 1, 2019 - October 4, 2025Responsible Gambling Analyst: monitor accounts for responsible play, analyze gameplay to flag issues, maintain player safety profiles, follow up with players, stay updated with regulatory changes, and assist other departments with RG concerns; acquired certification in suicide alertness and handling of grievous cases.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 16, 2025Customer support via live chat, email and phone; guidance on services/products; resolve queries; collaboration with RG/CRM; contribute to customer experience improvements; translation-related tasks.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 14, 2025Customer support via live chat, email and phone in English, Swedish and Norwegian; guidance on using services; feedback from customers; collaboration with RG and CRM; translation and content tasks.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 14, 2025Customer support via live chat, email and phone in English, Norwegian and Swedish; guided customers in using services; provided feedback on customer experiences; supported RG/CRM collaboration.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 6, 2025Client-facing support via live chat, email and telephony in English, Norwegian and Swedish; guided customers in using services and products; provided feedback on user experiences; supported RG and CRM initiatives and contributed to translation tools development.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 5, 2025Delivered customer support via live chat, email and telephony in English, Norwegian and Swedish; guided customers on services/products; provided feedback to improve the customer experience; supported RG and CRM collaboration; contributed to translation tools.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 4, 2025Client-facing customer support via live chat, email and telephony in English, Swedish and Norwegian; guided customers in using services/products; feedback loop to the company; RG/CRM collaboration; content/translation tool support.
Customer Service Agent at Kindred Group, Malta
January 1, 2019 - October 4, 2025Client-facing customer service role in English and Norwegian/Swedish; guided customers in using services and products; resolved queries; contributed to RG/CRM collaboration to ensure a positive journey; participated in translation-related tasks.
Customer Service Agent at Kindred Group, Malta
July 1, 2017 - January 1, 2019Consistently exceeded quality benchmarks and customer satisfaction targets by delivering multilingual support via live chat, email and phone, improving team efficiency and reputation. Resolved complex customer queries and provided strategic feedback to enhance company offerings. Supported Responsible Gaming initiatives and contributed to translation/tool development. Collaborated with Responsible Gaming and CRM teams to maintain a safe gambling environment and ensure consistently positive customer experiences.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 16, 2025Front-line customer service, store maintenance, displays, sales assistance, cash handling, stock control.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 14, 2025Customer service; store maintenance; displays; sales process; cash handling; stock control.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 14, 2025Customer service, store maintenance, product displays, sales process support, cash handling, stock control.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 6, 2025First point of contact for customers, ensuring high customer satisfaction; inventory and stock management; cash handling and store maintenance; display setup and sales process support.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 5, 2025Customer-facing role focusing on high level of service; store maintenance and displays; cash handling; stock control and restocking; contributing to a positive shopping experience.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 4, 2025First point of contact for customers; ensured high levels of customer satisfaction; supported sales process; cash handling; stock control and restocking; display setup and store maintenance.
Shop Assistant at Rema 1000, Norway
August 1, 2016 - October 4, 2025First point of contact for customers; ensured high customer satisfaction, handled sales process and cash, stocked and arranged displays, managed stock intake and restocking.
Education
High School Diploma (General Studies) at Finnfjordbotn VGS
August 1, 2003 - January 1, 2004VK 1 of shop management, service and sales at Nordborg VGS
January 1, 2001 - December 31, 2001Diploma/Certificate at Bardufoss VGS - Health, Social and Biology Studies
January 1, 1999 - January 1, 2000Diploma / Certificate at Bardufoss VGS - Hotel & Catering Chef school
January 1, 1995 - January 1, 1996General Studies at Finnfjordbotn VGS
August 1, 2003 - January 1, 2004VK 1 of shop management, service and sales at Nordborg VGS
January 1, 2001 - January 1, 2001Health, Social and Biology Studies at Bardu Foss VGS
January 1, 1999 - January 1, 2000Hotel & Catering Chef school at Bardu Foss VGS
January 1, 1995 - January 1, 1996High School Diploma (General Studies) at Finnfjordbotn VG S
January 1, 2003 - January 1, 2004Certificate (Shop Management, Service and Sales) (V K1) at Nordborg VG S
January 1, 2001 - January 1, 2001Certificate (Health, Social and Biology Studies) at Bard ufo ss VG S
January 1, 1999 - January 1, 2000Certificate (Hotel and Catering Chef School) at Bard ufo ss VG S
January 1, 1995 - January 1, 1996High School Diploma at Finnfjord botn VGS
January 1, 2003 - January 1, 2004Certificate - Shop Management, Service and Sales (V K1) at Nordborg VGS
January 1, 2001 - January 1, 2001Certificate - Health, Social and Biology Studies at Bardufoss VGS
January 1, 1999 - January 1, 2000Certificate - Hotel & Catering Chef School at Bardufoss VGS
January 1, 1995 - January 1, 1996Qualifications
Content Marketing
January 11, 2030 - October 4, 2025Suicide Alertness
January 11, 2030 - October 4, 2025HubSpot Academy
January 11, 2030 - October 4, 2025Anti Bribery and Corruption - Kindred Academy
January 11, 2030 - October 4, 2025Content Marketing
January 11, 2030 - October 6, 2025Anti Bribery and Corruption - Kindred Academy
January 11, 2030 - October 6, 2025Content Marketing, HubSpot Academy
January 11, 2030 - October 16, 2025Suicide Alertness, Kindred Group
January 11, 2030 - October 16, 2025Anti Bribery and Corruption - Kindred Academy
January 11, 2030 - October 16, 2025Content Marketing Certification
January 11, 2030 - October 10, 2026Responsible Gaming Certification
January 11, 2030 - October 10, 2026Suicide Alertness Training
January 11, 2030 - October 10, 2026Anti-Bribery and Corruption Certification
January 11, 2030 - October 10, 2026Content Marketing Certification - HubSpot Academy
January 11, 2030 - October 14, 2026Responsible Gaming Certification - Kindred Group
January 11, 2030 - October 14, 2026Suicide Alertness Training - Kindred Group
January 11, 2030 - October 14, 2026Anti-Bribery and Corruption Certification - Kindred Academy
January 11, 2030 - October 14, 2026Industry Experience
Gaming, Media & Entertainment, Software & Internet, Professional Services, Retail, Other, Financial Services
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