Portfolio link: _Website not available. Sign in: https://www.twine.net/signup_ I'm an IT graduate with hands-on experience in IT support, troubleshooting, incident resolution, UI/UX workflows, and digital product operations. I excel at managing tickets, supporting end users, documenting issues, and coordinating with development and QA teams to keep projects moving steadily. I've completed the CalArts UI/UX Design Specialization, the Google IT Support Professional Certificate, and the PhilNITS IT Passport. I am proficient in Figma, Jira, Microsoft 365, and Google Workspace, and I’m actively seeking UI/UX Designer, IT Support, Technical Support, or IT Coordinator roles.…

John Laurence C. Borja

Portfolio link: _Website not available. Sign in: https://www.twine.net/signup_ I'm an IT graduate with hands-on experience in IT support, troubleshooting, incident resolution, UI/UX workflows, and digital product operations. I excel at managing tickets, supporting end users, documenting issues, and coordinating with development and QA teams to keep projects moving steadily. I've completed the CalArts UI/UX Design Specialization, the Google IT Support Professional Certificate, and the PhilNITS IT Passport. I am proficient in Figma, Jira, Microsoft 365, and Google Workspace, and I’m actively seeking UI/UX Designer, IT Support, Technical Support, or IT Coordinator roles.…

Available to hire

Portfolio link: Website not available. Sign in: https://www.twine.net/signup

I’m an IT graduate with hands-on experience in IT support, troubleshooting, incident resolution, UI/UX workflows, and digital product operations. I excel at managing tickets, supporting end users, documenting issues, and coordinating with development and QA teams to keep projects moving steadily.

I’ve completed the CalArts UI/UX Design Specialization, the Google IT Support Professional Certificate, and the PhilNITS IT Passport. I am proficient in Figma, Jira, Microsoft 365, and Google Workspace, and I’m actively seeking UI/UX Designer, IT Support, Technical Support, or IT Coordinator roles.

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Language

English
Fluent

Work Experience

UI/UX Design Intern at Edufied Pte Ltd
January 1, 2025 - May 1, 2025
Supported digital product operations through requirement analysis, usability testing, and UI/UX wireframing. Created prototypes and flow diagrams using Figma to improve product usability. Managed Jira tickets, tracked progress, and documented bugs and enhancements. Coordinated with developers, QA testers, and team leads to support daily product operations. Assisted in creating user documentation and workflow guidelines for internal tools.
Technical Support Assistant at Freelance & Academic Projects
June 1, 2021 - July 31, 2025
Provided troubleshooting for devices, connectivity issues, and account access. Supported Microsoft 365 and Google Workspace for daily academic and freelance tasks. Prepared technical documentation, video walkthroughs, and user guides using Loom. Assisted with web and UI adjustments using basic HTML, CSS, and layout principles.
Co-Founder / IT Lead at Cater & Go | E-Commerce Platform
August 1, 2024 - June 1, 2025
Built and tested an online showcasing platform for event services. Designed UI prototypes and performed end-to-end testing to ensure usability. Analyzed customer feedback and implemented improvements in checkout flow. Gained experience in e-commerce operations, site optimization, and consumer experience.
Co-Founder / IT Lead at Cater & Go
August 1, 2024 - June 1, 2025
Built and tested an online showcasing platform for event services. Designed UI prototypes and performed end-to-end testing to ensure usability. Analyzed customer feedback and implemented improvements in checkout flow. Gained experience in e-commerce operations, site optimization, and consumer experience.

Education

Bachelor of Science in Information Technology - Service Management at Batangas State University
January 1, 2021 - January 1, 2025
UI/UX Design Specialization at California Institute of the Arts
October 30, 2025 - December 15, 2025
Bachelor of Science in Information Technology - Specializing in Service Management at Batangas State University
January 1, 2021 - January 1, 2025
UI/UX Design Specialization at California Institute of the Arts
November 30, 0002 - January 1, 2025

Qualifications

Google Tech Support Specialist: Fundamentals
January 11, 2030 - January 20, 2026
PhilNITS IT Passport: ITPEC Level 1 IP Tools and Technologies
January 11, 2030 - January 20, 2026
Google Tech Support Specialist: Fundamentals
January 11, 2030 - January 20, 2026
PhilNITS IT Passport: ITPEC Level 1 IP Tools and Technologies
January 11, 2030 - January 20, 2026

Industry Experience

Software & Internet, Education, Retail, Professional Services, Other