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I'm a father of three, living in North Louisiana, and I have been working fully remotely since 2020. I started developing websites in college in 2001 using HTML, JavaScript, and CSS. In 2018, I created my own WordPress multisite server on Google Cloud Platform running Linux, Apache, and MySQL. I currently host around 25 customer sites as a freelance contractor. I've custom-coded plugins and themes for several of my customers' sites. My employment history includes network administration experience, extensive customer and end-user support, and web/app development.…I'm a father of three, living in North Louisiana, and I have been working fully remotely since 2020. I started developing websites in college in 2001 using HTML, JavaScript, and CSS. In 2018, I created my own WordPress multisite server on Google Cloud Platform running Linux, Apache, and MySQL. I currently host around 25 customer sites as a freelance contractor. I've custom-coded plugins and themes for several of my customers' sites. My employment history includes network administration experience, extensive customer and end-user support, and web/app development.

Josef Cook

Web Designer, Web Developer, Front-End Developer, +3

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I'm a father of three, living in North Louisiana, and I have been working fully remotely since 2020. I started developing websites in college in 2001 using HTML, JavaScript, and CSS. In 2018, I created my own WordPress multisite server on Google Cloud Platform running Linux, Apache, and MySQL. I currently host around 25 customer sites as a freelance contractor. I've custom-coded plugins and themes for several of my customers' sites. My employment history includes network administration experience, extensive customer and end-user support, and web/app development.…I'm a father of three, living in North Louisiana, and I have been working fully remotely since 2020. I started developing websites in college in 2001 using HTML, JavaScript, and CSS. In 2018, I created my own WordPress multisite server on Google Cloud Platform running Linux, Apache, and MySQL. I currently host around 25 customer sites as a freelance contractor. I've custom-coded plugins and themes for several of my customers' sites. My employment history includes network administration experience, extensive customer and end-user support, and web/app development.

Available to hire

I’m a father of three, living in North Louisiana, and I have been working fully remotely since 2020. I started developing websites in college in 2001 using HTML, JavaScript, and CSS. In 2018, I created my own WordPress multisite server on Google Cloud Platform running Linux, Apache, and MySQL. I currently host around 25 customer sites as a freelance contractor. I’ve custom-coded plugins and themes for several of my customers’ sites. My employment history includes network administration experience, extensive customer and end-user support, and web/app development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Fully Remote Technical Support Engineer at Userscape, Inc.

August 1, 2022 - November 1, 2025

Managed all Help Spot support requests from initial report to resolution. Conducted training webinars and contributed to production and editing of Help Spot product documentation. Troubleshot issues with customers, including research into integrated systems, documenting application bugs, and diagnosing issues in diverse on-prem and cloud environments. Participated in identifying and specifying new product feature requests.

Front-End Web Developer at IBM

February 1, 2022 - August 1, 2022

Part of a globally distributed team on client websites. Implemented changes using HTML, CSS, SCSS, jQuery, JavaScript, and Vue.js. Resolved bug fixes, implemented change requests, and pushed updates to CI/CD via Git. Coordinated with internal teams and clients remotely using MS Teams and Slack; presented demos and participated in status meetings.

Director of Centralized Services at NetTech

March 1, 2014 - February 1, 2021

Hired as Director of Managed Services; promoted to Director of Centralized Services after first year. Implemented and maintained RMM software on 3,500+ endpoints across 370+ clients. Leveraged SQL data and Shodan.IO API to analyze network vulnerabilities for security teams; enforced application and patch compliance via auto-remediation scripts. Monitored and alerted on system performance and backup reliability across RM M clients. Created web-facing forms with secure file-system output for Sheriff's Office attorney requests.

IT / Media Coordinator at InterMountain Management

July 1, 2008 - June 1, 2013

Managed Active Directory, group policy, MS Exchange, Backup Exec & Symantec EndPoint Protection. Supported on-premises servers, network peripherals, and 40+ users at corporate headquarters. Coordinated remote assistance for property staff and third-party technicians to 70+ hotels nationwide. Researched, procured, and rolled out computers and mobile devices nationwide; developed strategies for backups, email archiving, antivirus, and other software solutions. Designed and administered company intranet on SharePoint Foundation.

Elementary Computer Teacher / IT Coordinator at Grace Episcopal School

August 1, 2006 - July 1, 2008

Taught elementary computer classes Pre-K through 8th grade; Yearbook Administrator and adviser to 7th–8th graders in yearbook design; Coordinated volunteer staff to design and implement network improvements; Advised Headmistress on equipment selection and procurement.

Web Designer / Network Technician at Automated Digital Technologies

January 1, 2005 - July 1, 2006

Designed and maintained the company website; implemented ASP, JavaScript, SQL features. Installed and tested network cabling including fiber-optic cabling in new and existing structures. Provided network and desktop troubleshooting and service for local-area credits unions.

IT / Enrollment Specialist – Twins Cities Early Head Start Program at Volunteers of America

July 1, 2003 - September 1, 2004

Learned and implemented industry-specific data-tracking software; documented program procedures; prepared forms and documentation; provided front-line support for staff; helped coordinate technology resources and enrollment processes.

Head Resident Assistant at University of Arkansas at Monticello

August 1, 2000 - December 1, 2002

Monitored residents in dorms; acted as liaison between students and staff; offered advice and guidance to new students. Assisted with housing during academic year; resided as a student in on-campus housing.

Relief Mate / Licensed Tankerman at Canal Barge Company

January 1, 1997 - July 1, 2000

Supervised deck crew and monitored performance; delegated duties and ordered supplies; liaison between captain and crew; earned promotion after initial employment.