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I am an established Instructional Designer, with 7 years’ experience in the design and development of synchronous, asynchronous and hybrid learning solutions in Higher Education and Corporate organizations. I collaborate in a fast-paced environment, working with cross-functional teams of other talented professionals to design and develop effective learning solutions. My broad, professional experience provides me the discipline and interpersonal skills to work cooperatively in a creative setting to complete the task at hand. I am passionate about creating accessible, impactful training that aligns with business goals and learner needs.…I am an established Instructional Designer, with 7 years’ experience in the design and development of synchronous, asynchronous and hybrid learning solutions in Higher Education and Corporate organizations. I collaborate in a fast-paced environment, working with cross-functional teams of other talented professionals to design and develop effective learning solutions. My broad, professional experience provides me the discipline and interpersonal skills to work cooperatively in a creative setting to complete the task at hand. I am passionate about creating accessible, impactful training that aligns with business goals and learner needs.

Kenneth A. Garcia

Instructional Designer, Online Trainer, Content Designer, +5

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I am an established Instructional Designer, with 7 years’ experience in the design and development of synchronous, asynchronous and hybrid learning solutions in Higher Education and Corporate organizations. I collaborate in a fast-paced environment, working with cross-functional teams of other talented professionals to design and develop effective learning solutions. My broad, professional experience provides me the discipline and interpersonal skills to work cooperatively in a creative setting to complete the task at hand. I am passionate about creating accessible, impactful training that aligns with business goals and learner needs.…I am an established Instructional Designer, with 7 years’ experience in the design and development of synchronous, asynchronous and hybrid learning solutions in Higher Education and Corporate organizations. I collaborate in a fast-paced environment, working with cross-functional teams of other talented professionals to design and develop effective learning solutions. My broad, professional experience provides me the discipline and interpersonal skills to work cooperatively in a creative setting to complete the task at hand. I am passionate about creating accessible, impactful training that aligns with business goals and learner needs.

Available to hire

I am an established Instructional Designer, with 7 years’ experience in the design and development of synchronous, asynchronous and hybrid learning solutions in Higher Education and Corporate organizations. I collaborate in a fast-paced environment, working with cross-functional teams of other talented professionals to design and develop effective learning solutions.

My broad, professional experience provides me the discipline and interpersonal skills to work cooperatively in a creative setting to complete the task at hand. I am passionate about creating accessible, impactful training that aligns with business goals and learner needs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Contract Instructional Designer - 1099 at Certinia - Remote

January 1, 2024 - Present

Collaborate with SMEs to design, develop and update online course material utilizing Storyline, Rise 360, Camtasia and Snag It. Employed WellSaid Labs and Otter.ai to improve accessibility of courses. Designed and developed an introduction to AI session using Google Gemini for team members, increasing awareness and adoption of AI in team workflows. Maintained e-learning FINTECH courses and led a companywide LMS demo video. Designed and developed training materials to facilitate learning for SMEs to create raw video using Camtasia.

Instructional Designer at Bloomin’ Brands

September 1, 2022 - December 1, 2023

Supported the Casual Dining Restaurant Training team with the design, development and implementation of Leadership and Hourly Employee training and onboarding programs. Led a Culture Champions synchronous workshop; created trainer guides, workshop material, and a Leaders video. Facilitated in-person learning events for 30 restaurant leaders to implement an 11-week Manager In Training program focused on Leadership Competencies and Behaviors. Collaborated with HR, Legal and HRIS to streamline onboarding from a 75-page hard copy to an online, digitally signed workflow using Rise and HR systems. Developed workshop material and sessions for two Leadership programs and mentored 20 mid-level leaders; discussed work in company sessions and mentored junior staff on adult learning and multimedia design.

Learning Experience Designer at Bisk

September 1, 2020 - August 1, 2022

Collaborated with university faculty to design course outcomes and learning activities and delivered them in Canvas and Blackboard. Designed four professional development courses to improve habits, resiliency, rapport building and impostor syndrome; partnered with LXDs and multimedia teams to implement solutions rapidly. Trained and mentored four LXDs on learning theory, instructional design principles, multimedia and rapid authoring tool use. Managed requirements to deliver 15 courses and all learning interactions, tutorials, job aids, content, assessments and feedback. Coordinated studio shoots to record video sessions and supervised editing of lectures for asynchronous modules.

Enrollment Services Manager (Training) at Bisk

September 1, 2019 - August 1, 2020

Worked with Talent Development to address knowledge gaps and developed solutions that improved phone representative performance by 20% through Front End Analysis. Managed 9 training groups, coaching new representatives to develop core skills. Refined enrollment training curriculum (e.g., Personal Branding, Effective Listening, Overcoming Objections, Identifying Ready Signals, Validation of Enrollment Intent). Transitioned 7 employees to remote work and delivered all training to meet schedules; conducted summative assessments in a simulated environment to validate enrollment skills.

Enrollment Representative at Bisk

February 1, 2017 - August 1, 2019

Coached and mentored three training groups on enrollment best practices; the first group of four secured their first enrollments within 90 days. Generated over $200,000 in revenue in 18 months and achieved over 90% of monthly goals for Q4 2018. Nominated as team player of the month multiple times and earned department MVP.

Pre-foreclosure Coordinator at Cyprexx Services

September 1, 2015 - January 1, 2017

Maintained a 30% profitability rating for the first six months. Trained three new hires on basic REO preservation procedures and assisted in their development and integration into daily operations.

Non-Injury Auto Claims Adjuster at USAA

July 1, 2014 - March 1, 2015

Recommended members to preferred vehicle inspection facilities, resulting in 93% acceptance for 2014. Maintained an 83% call availability rate to resolve member inquiries promptly.

Operations Manager at US Army

October 1, 1993 - March 1, 2014

Selected to serve in a managerial position two pay grades above level for 6 months; directed day-to-day operations for a 550-person organization. Led a 15-member team that planned, resourced, accomplished and evaluated organizational training in multiple locations; commended by senior officials for leadership. Served as an executive-level operations manager for a 17,000-person company for 6 months and provided periodic updates to executive leaders via reports and secure briefings. Managed facility operations for 120 personnel in a hazardous environment for 10 months. Volunteered as Field Service Representative, instructing organizations on the training and employment of prototype sensors valued at $1 million.

Contract Instructional Designer - 1099 at Certinia

January 1, 2024 - Present

Collaborated with SMEs to design, develop and update online course material using Storyline, Rise 360, Camtasia and Snag It. Improved accessibility with WellSaid Labs and Otter.ai. Created an introduction to AI session using Google Gemini to raise awareness and adoption of AI in team workflows. Maintained e-learning FINTECH courses and supported a company-wide LMS implementation with a demo video. Developed training materials enabling SMEs to produce raw video with Camtasia.