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I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.…I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

Katelynn Taylor

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I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.…I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

Available to hire

I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork.

I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Store Associate (Seasonal) at 2nd & Charles (Books-a-Million)

October 1, 2025 - January 1, 2026

Handled a high-traffic holiday retail environment; appraised second-hand goods (books, vinyl, toys); managed opening and closing duties in a punctual manner.

Call Center Agent at NexRep (Teladoc) [WFM position]

March 1, 2025 - April 1, 2025

HIPAA verification of customers; scheduled patient appointments, registered accounts, billed copays; managed a high volume of callers in a short time.

Campus Store Team Member at Barnes & Noble Education, Inc.

August 1, 2024 - March 1, 2025

Handled a high-traffic retail environment; managed inventory when necessary; maintained a tidy workspace compliant with company standards.

Quality Assurance Analyst at Electronic Arts

January 1, 2021 - February 1, 2023

Moved to a specialist team focusing on higher-rate, niche problems; contributed to implementing a new feature; received overtime offers; assigned tasks recognized by management.