I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

Katelynn Taylor

I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork. I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

Available to hire

I’m Katelynn, a QA-focused professional with a background in fast-paced retail and customer service, currently building on my work as a Quality Assurance Analyst at Electronic Arts. I enjoy collaborating with developers to identify issues early, improve user experiences, and ensure smooth, reliable software delivery. I’m drawn to roles that combine attention to detail with clear communication and teamwork.

I earned a Bachelor’s degree in English from LSU and value lifelong learning. Outside of work, I enjoy reading, writing, and exploring how design and QA intersect to create intuitive, engaging products for people to enjoy.

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Language

English
Fluent

Work Experience

Store Associate (Seasonal) at 2nd & Charles (Books-a-Million)
October 1, 2025 - January 1, 2026
Handled a high-traffic holiday retail environment; appraised second-hand goods (books, vinyl, toys); managed opening and closing duties in a punctual manner.
Call Center Agent at NexRep (Teladoc) [WFM position]
March 1, 2025 - April 1, 2025
HIPAA verification of customers; scheduled patient appointments, registered accounts, billed copays; managed a high volume of callers in a short time.
Campus Store Team Member at Barnes & Noble Education, Inc.
August 1, 2024 - March 1, 2025
Handled a high-traffic retail environment; managed inventory when necessary; maintained a tidy workspace compliant with company standards.
Quality Assurance Analyst at Electronic Arts
January 1, 2021 - February 1, 2023
Moved to a specialist team focusing on higher-rate, niche problems; contributed to implementing a new feature; received overtime offers; assigned tasks recognized by management.

Education

High School Diploma at Caddo Magnet High School
August 1, 2014 - May 1, 2019
Bachelor's degree in Fine Arts (English) at Louisiana State University, Baton Rouge
August 1, 2019 - May 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Gaming, Media & Entertainment, Software & Internet, Education

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