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Hi, I’m Kiah De Grave — a brand-focused e-commerce and retail professional with a knack for turning trends into practical, revenue-driving actions. I love crafting cohesive brand experiences across digital and physical channels, writing copy that nails the tone of voice, and building content that engages customers across socials and newsletters. Over the years I’ve led e-commerce initiatives, managed B2B/B2C relationships, and collaborated with design, marketing, and merchandising teams to create compelling campaigns and seasonal looks. I’m passionate about customer experience, data-driven decision making, and translating creative concepts into measurable business results.…Hi, I’m Kiah De Grave — a brand-focused e-commerce and retail professional with a knack for turning trends into practical, revenue-driving actions. I love crafting cohesive brand experiences across digital and physical channels, writing copy that nails the tone of voice, and building content that engages customers across socials and newsletters. Over the years I’ve led e-commerce initiatives, managed B2B/B2C relationships, and collaborated with design, marketing, and merchandising teams to create compelling campaigns and seasonal looks. I’m passionate about customer experience, data-driven decision making, and translating creative concepts into measurable business results.

Kiah De Grave

Content Creator, Content Designer, Marketing Strategist, +6

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Hi, I’m Kiah De Grave — a brand-focused e-commerce and retail professional with a knack for turning trends into practical, revenue-driving actions. I love crafting cohesive brand experiences across digital and physical channels, writing copy that nails the tone of voice, and building content that engages customers across socials and newsletters. Over the years I’ve led e-commerce initiatives, managed B2B/B2C relationships, and collaborated with design, marketing, and merchandising teams to create compelling campaigns and seasonal looks. I’m passionate about customer experience, data-driven decision making, and translating creative concepts into measurable business results.…Hi, I’m Kiah De Grave — a brand-focused e-commerce and retail professional with a knack for turning trends into practical, revenue-driving actions. I love crafting cohesive brand experiences across digital and physical channels, writing copy that nails the tone of voice, and building content that engages customers across socials and newsletters. Over the years I’ve led e-commerce initiatives, managed B2B/B2C relationships, and collaborated with design, marketing, and merchandising teams to create compelling campaigns and seasonal looks. I’m passionate about customer experience, data-driven decision making, and translating creative concepts into measurable business results.

Available to hire

Hi, I’m Kiah De Grave — a brand-focused e-commerce and retail professional with a knack for turning trends into practical, revenue-driving actions. I love crafting cohesive brand experiences across digital and physical channels, writing copy that nails the tone of voice, and building content that engages customers across socials and newsletters.

Over the years I’ve led e-commerce initiatives, managed B2B/B2C relationships, and collaborated with design, marketing, and merchandising teams to create compelling campaigns and seasonal looks. I’m passionate about customer experience, data-driven decision making, and translating creative concepts into measurable business results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Dutch

Beginner

Work Experience

Head of E-commerce & Media Sales / Sales Advisor / Account Manager at Bellamy Gallery

January 1, 2020 - December 31, 2024

Managed E-commerce website and B2B/B2C platforms; oversaw product photography/colorations; wrote engaging copy reflecting brand voice; produced content for social media; analyzed consumer trends; created seasonal wholesale books; updated stock and pricing; issued weekly newsletters; led visual merchandising across all store locations; provided administration support.

Customer Service & Sales at Aritzia

January 1, 2018 - December 31, 2020

Delivered exceptional customer service; built in-depth product knowledge; achieved and exceeded sales targets through cross-selling and upselling; provided styling advice; maintained store presentation and inventory; collaborated with team; solved problems to enhance customer satisfaction.

Sales Associate / Point-of-Sale Specialist at Levi’s

January 1, 2015 - December 31, 2019

Proficient in POS systems and cash handling; multilingual customer service; sales reporting; clienteling; conflict resolution; visual merchandising; loss prevention knowledge.

Sales / Account Manager at Exposar

January 1, 2024 - December 31, 2025

Demonstrated ability to meet or exceed sales targets, develop new business, and cultivate strong customer relationships. Proven track record in managing client accounts, maintaining customer satisfaction, and fostering long-term partnerships. Excellent verbal and written communication skills to present products/services, respond to client inquiries, and build rapport. Negotiated contracts, pricing, and terms to ensure mutually beneficial agreements. Experienced in developing sales strategies, identifying target markets, and executing plans to drive revenue growth. Skilled in building and nurturing professional relationships with clients, key stakeholders, and internal teams.

Head of E-commerce & Media Sales at Bellamy Gallery

January 1, 2020 - December 31, 2024

Oversaw all e-commerce operations and led both B2B and B2C sales channels. Managed product imagery and colorations in line with brand guidelines, wrote engaging copy for campaigns, and produced content for all social platforms. Analyzed consumer trends to inform seasonal wholesale books, updated stock and pricing, and sent weekly newsletters. Directed visual merchandising across all store locations and provided administrative support to sustain smooth operations.

Sales Advisor at Bellamy Gallery

January 1, 2020 - December 31, 2024

Delivered outstanding customer experiences, built product knowledge, and consistently met or exceeded sales targets through effective cross-selling and upselling. Kept up-to-date on fashion trends to offer styling guidance and tailored recommendations, while collaborating with the team to maintain store presentation.

Account Manager / Sales at Bellamy Gallery

January 1, 2020 - December 31, 2024

Managed key accounts for wholesale clients, negotiated terms, and nurtured ongoing relationships to drive revenue. Coordinated with marketing and product teams to align on campaigns and product launches.

Administration Assistant at Bellamy Gallery

January 1, 2020 - December 31, 2024

Provided administrative support across store operations, including stock replenishment, schedule coordination, and store communications. Supported visual merchandising efforts and helped ensure a cohesive brand experience.

Sales Associate at Levi’s

January 1, 2015 - December 31, 2019

Point-of-Sale System proficiency; cash handling expert; multilingual customer service; sales reporting; clienteling; conflict resolution; visual merchandising; loss prevention knowledge; inventory management; sales techniques and effective customer engagement.

Customer Service / Sales Associate at Aritzia

January 1, 2018 - December 31, 2020

Delivered customer service excellence, gained extensive product knowledge, and consistently met sales targets through cross-selling and upselling. Stayed current with fashion trends to offer styling advice and collaborated with colleagues to maintain store presentation and brand standards.

Sales / Business Development at Exposar

January 1, 2024 - December 31, 2025