I thrive on enabling people through system and knowledge transformations — building the awareness, confidence, and momentum that turn reluctant adopters into capable users. Throughout my career, I've been a creative and fearless researcher with an adventurous heart. I parachute into unfamiliar industries, rapidly absorbing new languages, logic, technologies, and content domains — then find resourceful, innovative ways to make them click for everyone else. My work lives at the intersection of creativity and rigor. I design with intention — blending multimedia, scenario-based activities, micro-videos, and hands-on simulations into learning experiences that are efficient, meaningful, and genuinely engaging. I know the difference between informing and teaching, and I build every program around the latter.

Kimberly Robinson Duckworth

I thrive on enabling people through system and knowledge transformations — building the awareness, confidence, and momentum that turn reluctant adopters into capable users. Throughout my career, I've been a creative and fearless researcher with an adventurous heart. I parachute into unfamiliar industries, rapidly absorbing new languages, logic, technologies, and content domains — then find resourceful, innovative ways to make them click for everyone else. My work lives at the intersection of creativity and rigor. I design with intention — blending multimedia, scenario-based activities, micro-videos, and hands-on simulations into learning experiences that are efficient, meaningful, and genuinely engaging. I know the difference between informing and teaching, and I build every program around the latter.

Available to hire

I thrive on enabling people through system and knowledge transformations — building the awareness, confidence, and momentum that turn reluctant adopters into capable users.

Throughout my career, I’ve been a creative and fearless researcher with an adventurous heart. I parachute into unfamiliar industries, rapidly absorbing new languages, logic, technologies, and content domains — then find resourceful, innovative ways to make them click for everyone else.

My work lives at the intersection of creativity and rigor. I design with intention — blending multimedia, scenario-based activities, micro-videos, and hands-on simulations into learning experiences that are efficient, meaningful, and genuinely engaging. I know the difference between informing and teaching, and I build every program around the latter.

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Language

English
Fluent

Work Experience

Independent Learning Consultant
March 1, 2024 - Present
Provide full-service learning & enablement programming, including desktop procedures, custom training, facilitation & adoption tools; Formats include virtual or in-person ILT, self-paced & mobile materials; Tools include PowerPoint, Microsoft Word, Articulate Storyline/Rise, Captivate, Camtasia, Brainshark; Work with HealthRules & other claims systems; Topics include Call Center, Provider Contracting, Premium Billing, Enrollment, Claims Processing, Finance, Data Modeling, Pricing/Benefit Configuration & Data Warehouse.
Senior Data Analytics Learning Consultant at Fractal, Inc.
August 1, 2021 - March 1, 2024
Implemented strategy for data lineage/literacy training & adoption; Led user experience evaluation for Communication Plan, Knowledge Management Hub (Confluence) & Metadata Tool; Designed 9-course e-learning suite with self-paced courses (Articulate 360), micro-video library (Creative Cloud) & infographics (Tableau, Snowflake, Guidewire).
Director of Education Services at HealthEdge, Inc.
February 1, 2012 - March 1, 2021
Built Education Services Department, yielding 50+ courses, 7 curriculums & 3 certification tracks (HealthRules Payor Configuration & Technical Services); Launched customer-facing Learning Management System; Exceeded annual revenue targets ~200%; Led summit knowledge share sessions.
Independent Learning Consultant
October 1, 2004 - February 1, 2012
Community Teamworks, Inc - eLearning for small business management; Mohr Collaborative, LLC - ILT- to-eLearning conversion & coaching; Hotham Associates, Inc - Supply chain management forecasting game facilitation; Axia, Ltd - Presentation coaching; Tom Curren Companies – Field operations training; Insulet, Inc - Product user guides; GTECH, Inc - Travel & expense policy storyboarding; Kronos, Inc - Customer portal training; Metropolitan Software, Inc – Trainer coaching; The Yacobian Group, Inc - Multi-media training; Boston Scientific, Inc - Compliance training.
Senior Instructional Designer/Trainer at deNovis, Inc.
September 1, 2002 - October 1, 2004
Designed & delivered configuration training to win government bid for pilot & additional funding; Facilitated Malfunctions Discovery Workshops to resolve issues & secure venture capital financing.
Senior Instructional Designer/Trainer at Lucent Technologies, Inc.
January 1, 1999 - September 1, 2002
Designed & delivered configuration training for telecom & utilities billing systems; Co-created & rolled out global course development process; Evolved slides to interactive workbooks & delivery methods from lecture to student-driven activities; Planned & presented at annual training conferences.
Data Literacy Learning Consultant at Fractal, Inc.
August 1, 2021 - March 1, 2024
Strategized learning & enablement program for data ecosystem transformation; conducted UX interviews & analysis to shape communication plan, knowledge management & metadata hub; designed & led development of blended curriculum, including workshops, self-paced courses & micro-video library.
Independent Learning & Enablement Consultant at The Knowledge Menu, LLC
March 1, 2024 - Present
Drive knowledge development and technol ogical transitions through strategic instructional design, communication planning and awareness management; translate insights from human experience surveys, process analysis, skill assessments and cross-functional sessions into enablement programs; roll out leadership training, knowledge hubs, desktop procedures/aids, e-learning and video libraries.
Independent Learning Consultant at Community Teamworks, Inc & GTECH, Inc
October 1, 2004 - February 1, 2012
Provided business management and expense policy storyboarding; created university real-estate investment course; facilitated supply chain management forecasting game; produced construction & remodeling project guide for Tom Curren Companies; delivered compliance and engineering tool training for Boston Scientific; authored user guides for Insulet and Kronos; provided instructional design and presentation coaching for multiple organizations.

Education

Master of Arts in Education at University of Massachusetts, Boston
January 11, 2030 - May 1, 1994
Bachelor of Arts in Literature; Minor: Economics at University of Massachusetts, Amherst
January 11, 2030 - May 1, 1989
Master of Arts at University of Massachusetts, Boston
January 11, 2030 - May 1, 1994
Bachelor of Arts at University of Massachusetts, Amherst
January 11, 2030 - May 1, 1989
Master of Arts in Education at University of Massachusetts, Boston
January 11, 2030 - May 1, 1994
Bachelor of Arts in Literature at University of Massachusetts, Amherst
January 11, 2030 - May 1, 1989

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Education, Software & Internet, Professional Services, Government