I am an experienced Project Manager and communication specialist with a strong background supporting international, cross-functional teams across Europe and the UK. I have spent several years working closely with engineers, product teams, clinicians, founders, and external stakeholders, often acting as the bridge between technical experts and non-technical audiences. My experience includes preparing and facilitating client meetings, supporting live calls, clarifying requirements, documenting outcomes, and ensuring alignment across cultures and time zones. Having lived and worked in multiple countries, I am particularly effective at identifying potential misunderstandings early and translating complex or nuanced discussions into clear, professional English. What sets me apart is my ability to combine structured project discipline with high-quality spoken communication. I listen carefully, communicate diplomatically, and help teams present themselves confidently and professionally to clients. I am reliable, discreet, and comfortable working independently in fast-paced, multicultural environments, making me well-suited to client-facing communication support roles on a freelance basis.

Lee Heston-Fraser

I am an experienced Project Manager and communication specialist with a strong background supporting international, cross-functional teams across Europe and the UK. I have spent several years working closely with engineers, product teams, clinicians, founders, and external stakeholders, often acting as the bridge between technical experts and non-technical audiences. My experience includes preparing and facilitating client meetings, supporting live calls, clarifying requirements, documenting outcomes, and ensuring alignment across cultures and time zones. Having lived and worked in multiple countries, I am particularly effective at identifying potential misunderstandings early and translating complex or nuanced discussions into clear, professional English. What sets me apart is my ability to combine structured project discipline with high-quality spoken communication. I listen carefully, communicate diplomatically, and help teams present themselves confidently and professionally to clients. I am reliable, discreet, and comfortable working independently in fast-paced, multicultural environments, making me well-suited to client-facing communication support roles on a freelance basis.

Available to hire

I am an experienced Project Manager and communication specialist with a strong background supporting international, cross-functional teams across Europe and the UK. I have spent several years working closely with engineers, product teams, clinicians, founders, and external stakeholders, often acting as the bridge between technical experts and non-technical audiences.

My experience includes preparing and facilitating client meetings, supporting live calls, clarifying requirements, documenting outcomes, and ensuring alignment across cultures and time zones. Having lived and worked in multiple countries, I am particularly effective at identifying potential misunderstandings early and translating complex or nuanced discussions into clear, professional English.

What sets me apart is my ability to combine structured project discipline with high-quality spoken communication. I listen carefully, communicate diplomatically, and help teams present themselves confidently and professionally to clients. I am reliable, discreet, and comfortable working independently in fast-paced, multicultural environments, making me well-suited to client-facing communication support roles on a freelance basis.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
French
Intermediate
Spanish; Castilian
Advanced
German
Advanced

Work Experience

Senior Product Manager at Health Innovators Group
September 1, 2023 - August 1, 2025
Delivered burnout prevention pilot programme for a 30-participant cohort, achieving 95% retention and producing validated behavioural insights informing next-phase product and programme decisions. Acted as primary delivery owner across three cross-functional teams (~20 people), embedding Scrum ceremonies, improving delivery cadence, and increasing sprint velocity by 15% while maintaining delivery quality. Established and governed delivery workflows and tooling (Jira, GitHub, GitHub Actions, FigJam, Teams, AI tools). Proactively managed delivery risks, cross-team dependencies, and prioritisation trade-offs, escalating issues and advising stakeholders on sequencing and capacity to maintain programme momentum.
Product Manager at Commelon (B2B SaaS)
September 1, 2022 - September 1, 2023
Led product delivery for a B2B SaaS platform with systems integration across REST APIs. Defined product strategy, roadmaps, and release cycles, coordinating with junior developers and cross-functional teams to ensure timely delivery and alignment with business goals.
Delivery Manager, Platform & Systems Integration at Commelon (B2B SaaS) / Internal Platform
September 1, 2021 - September 1, 2022
Led delivery across three cross-functional teams, focusing on platform tooling, API integrations, and cadence improvements. Refactored REST APIs to improve uptime and reduce technical debt while maintaining service continuity for dependent integrations; led API refactor releases and onboarded junior developers to sustain delivery quality.
Delivery Manager at Digital Careers Institute
September 1, 2021 - September 1, 2022
Designed and delivered executive training programmes using EdTech tools, teaching thousands across 200+ organisations and achieving 90%+ client retention.
Delivery Manager (Social Impact) at Routes
May 1, 2006 - June 1, 2009
Delivered a £1M lottery-funded wellbeing programme, reaching 200 children and 100+ adults annually, and securing ongoing funding, awards, and media recognition.
Learning & Development Delivery Manager at Freelance
September 1, 2009 - August 1, 2019
Delivered learning and development programs across multiple client engagements, including curriculum development and workshops across Barcelona.

Education

Diploma - Innovation & Management - Level 5 at The Open University
January 11, 2030 - February 6, 2026
Diploma - Zoology - Level 5 at University of Liverpool
January 11, 2030 - February 6, 2026
Delta - Diploma in Teaching English to Speakers of Other Languages (DELTA) at Cambridge Assessment English
January 11, 2017 - February 6, 2018
Full Stack Web Development at Digital Careers Institute
September 1, 2021 - September 1, 2022

Qualifications

Professional Scrum Master I (PSM I)
January 11, 2023 - February 6, 2023

Industry Experience

Healthcare, Education, Software & Internet, Professional Services, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
See more