Experience Level
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Language
English
Fluent
Work Experience
Admin and Support (Virtual Assistant) at Softview Analytics
January 1, 2024 - PresentHandle email correspondence, prepare reports, maintain organized documentation. Assist with client communication, follow-ups, onboarding support. Conduct online research, data entry, and basic data analysis as required. Support business development activities, including lead management and CRM updates. Manage social media scheduling, content coordination, and engagement tracking. Coordinate training sessions, prepare learning materials, and assist in webinar logistics. Provide general administrative support to the Softview Analytics Team.
Call Centre Representative at MultiChoice Nigeria
November 1, 2016 - October 1, 2019Responded to high volumes of inbound and outbound customer calls professionally and efficiently. Resolved customer inquiries related to DSTV and GOTV subscriptions, account management, and service disruptions. Ensured first-call resolution to enhance customer satisfaction. Logged and tracked customer complaints in the CRM system. Provided accurate troubleshooting steps for technical and service-related issues. Escalated unresolved cases to appropriate technical or billing departments while ensuring timely feedback. Billing and Subscription Management included renewals, reconnections, and package upgrades/downgrades. Educated customers on payment options and service packages. Verified and updated customer account information to maintain accurate records.
Nurse Assistant at Osuntuyi Medical Centre
January 1, 2014 - January 1, 2016Care and clinical support: assist patients with daily activities, mobility, and monitoring of vital signs. Record and report observations; monitor the patients' condition and report possible changes. Administrative and documentation: update medical records with observation and care activities; record patient information accurately in charts or electronic systems; support management of supplies and equipment.
Education
Nursing (BNSc) at Ahmadu Bello University, Zaria, Nigeria
January 11, 2030 - January 18, 2026Nursing (Diploma) at Kogi State College of Nursing and Midwifery
November 1, 2019 - November 1, 2022School Certificate at Guarantee High School
January 11, 2030 - January 1, 2010Primary Education at St. Kizito's Catholic Primary School
January 11, 2030 - January 1, 2003BNSc Nursing at Ahmadu Bello University, Zaria
January 11, 2030 - January 18, 2026Nursing Diploma at Kogi State College of Nursing and Midwifery
November 1, 2019 - November 1, 2022School Certificate at Guarantee High School
January 11, 2030 - January 1, 2010Leaving Certificate at St. Kizito's Catholic Primary School
January 11, 2030 - January 1, 2003Qualifications
Certificate for Data Analyst
January 11, 2030 - January 18, 2026Diploma in desktop publishing
January 11, 2030 - January 18, 2026Certificate in Project management
January 11, 2030 - January 18, 2026Staff Nurse License by NMCN
December 1, 2022 - December 1, 2025Staff Nurse License by NMCN
December 1, 2022 - December 1, 2025Certificate for Data Analyst
January 11, 2030 - January 18, 2026Diploma in Desktop Publishing
January 11, 2030 - January 18, 2026Certificate in Project Management
January 11, 2030 - January 18, 2026Microsoft Office Certifications and Licenses
January 11, 2030 - January 18, 2026Industry Experience
Healthcare, Professional Services, Software & Internet, Education, Non-Profit Organization, Media & Entertainment, Telecommunications
Experience Level
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