Hello! I’m Lisa Robbins, a dynamic Learning Experience Designer with over 25 years of experience shaping e-learning and curriculum for diverse teams across financial services, technology, and retail. I analyze content and design to craft engaging, value-driven learning programs that empower staff and align with business goals. I value collaboration, stakeholder partnerships, and learner-centric solutions that drive workforce excellence. I excel at guiding SMEs and stakeholders to create seamless learning journeys, delivering blended and scalable solutions, and managing enterprise-wide initiatives from concept to rollout. I’m passionate about continuous improvement and helping teams achieve measurable learning outcomes.

Lisa Robbins

Hello! I’m Lisa Robbins, a dynamic Learning Experience Designer with over 25 years of experience shaping e-learning and curriculum for diverse teams across financial services, technology, and retail. I analyze content and design to craft engaging, value-driven learning programs that empower staff and align with business goals. I value collaboration, stakeholder partnerships, and learner-centric solutions that drive workforce excellence. I excel at guiding SMEs and stakeholders to create seamless learning journeys, delivering blended and scalable solutions, and managing enterprise-wide initiatives from concept to rollout. I’m passionate about continuous improvement and helping teams achieve measurable learning outcomes.

Available to hire

Hello! I’m Lisa Robbins, a dynamic Learning Experience Designer with over 25 years of experience shaping e-learning and curriculum for diverse teams across financial services, technology, and retail. I analyze content and design to craft engaging, value-driven learning programs that empower staff and align with business goals. I value collaboration, stakeholder partnerships, and learner-centric solutions that drive workforce excellence.

I excel at guiding SMEs and stakeholders to create seamless learning journeys, delivering blended and scalable solutions, and managing enterprise-wide initiatives from concept to rollout. I’m passionate about continuous improvement and helping teams achieve measurable learning outcomes.

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Language

English
Fluent

Work Experience

Learning Experience Design Consultant at Citizens Bank
September 1, 2018 - Present
Design and develop learning journeys, including self-paced eLearning, virtual sessions, instructor-led sessions, interactivity and performance tasks for Citizens Bank (15,000+ staff across 11 states). Partner with SMEs and stakeholders to create seamless, learner-centric journeys. Revisions included a blended 9-week new-hire contact center training with interactivity, performance tasks, coaching and live calls. Managed project plans for enterprise-wide learning initiatives, including compliance. Created intuitive digital learning experiences utilizing SharePoint as a central content hub.
Senior Instructional Designer at IGT
April 1, 2016 - September 1, 2018
Designed and developed learning content including self-paced eLearning, virtual and instructor-led workshops for a multinational gaming tech company serving 12,000+ employees. Managed projects from initiation through implementation and post-learning activities. Designed course materials and supported company-wide rollout. Improved operations through consistent, dedicated effort.
Senior Training Specialist at Staples
September 1, 2010 - April 1, 2016
Designed learning content including self-paced eLearning, virtual webinars, workshops, and toolkits for leadership development. Acted as a consultant to guide instructors in converting ILT to engaging eLearning. Managed training programs, systems, and reporting (portal, LMS, PeopleSoft) for L&D. Led a Supply Chain Rotational Program to develop recent graduates into leadership roles.

Education

Bachelor of Arts in Communication at Stonehill College
January 11, 2030 - January 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Gaming, Education, Retail, Professional Services