Skills
Experience Level
Intermediate
Language
English
Fluent
Arabic
Fluent
Work Experience
Language Service Specialist at Self-employed / Freelance
May 1, 2025 - PresentTranslated, edited, and proofread EN<>AR texts; performed linguistic quality assurance (LQA); conducted research to source relevant materials and support documentation precision; utilized GenAI tools (ChatGPT, ClaudeAI, Google Gemini) to facilitate and expedite the documentation process; maintained document and data integrity during file-type conversions (PDF, JPG to DOCX); edited and maintained document outlines per guidelines.
Customer Service Associate at Amazon (AUSTRALIA ACCOUNT)
September 1, 2024 - February 28, 2025Delivered customer support via phone, chat, and email for Amazon Australia across diverse backgrounds; completed specialized training to handle Account Change cases with high accuracy; navigated multiple internal tools and systems (e.g., Compass, KNET, Customer Service Portal) to track customer orders and provide timely solutions; adapted quickly to updates in policy, system changes, and seasonal workflows (e.g., Peak 2025, Black Friday) while maintaining high accuracy under pressure.
Education
Bachelor of Science (BSc) in Petroleum and Water Sciences at Suez Canal University
January 1, 2019 - January 1, 2023Qualifications
Industry Experience
Energy & Utilities, Education, Professional Services, Other
Skills
Experience Level
Intermediate
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