Support Assistant at Viventeris

Provided real-time technical support and case triage; leveraged Python scripting, internal tools, and automation-driven workflows to handle urgent dental-care cases. Developed automation scripts to streamline documentation, data extraction, and process validation. Utilized AI-assisted analysis, prompt-based workflows, and structured automation pipelines to standardize communication templates and accelerate decision-making. Identified operational bottlenecks and implemented process optimization strategies using automation techniques and lightweight tooling.

Junior Full-Stack Developer at Viventeris

Contributed to internal tool development using Python, FastAPI, and REST API patterns; implemented routing, CRUD operations, validation, and CORS configuration for operational workflows. Implemented secure authentication flows with JWT, Google OAuth2, and role-based access, ensuring smooth integration between backend services and the React/TypeScript front-end. Designed and maintained database schemas using SQLAlchemy and SQLite, including model definitions, relationships, and optimized query logic. Developed front-end functionality in React + TypeScript, integrating API calls, protected routes, and reusable components for protocol submission and management. Created Python automation scripts to reduce manual workload in documentation, data extraction, and on-call support operations. Supported system reliability through refactoring, consistent error handling, and clean API-integration practices across the stack.