User Experience Designer at Ontario Public Service (TBS)

Worked on improving accessibility, usability, and citizen experience for online public services. Conducted user research using interviews, card sorting, and ethnographic methods. Built wireframes, prototypes, and visual artifacts using Figma and Adobe Creative Suite. Partnered with developers and policy teams to ensure compliance with AODA and WCAG standards. Facilitated usability testing and presented findings to stakeholders to validate design decisions. Delivered accessible, user-centered prototypes that improved navigation and overall usability.

User Experience Designer at University of Toronto (iHub)

Applied human-centered design methods to improve student/staff experiences. Conducted qualitative research through interviews, surveys, and user observations. Created personas and journey maps and developed prototypes to communicate insights. Translated complex findings into design strategies for stakeholders. Conducted usability testing and iterated designs to improve digital workflows and internal communication tools for students and staff.

User Experience Designer at Zakki

Designed responsive PWA website and mobile app experiences, delivering high-fidelity designs and prototypes. Organized design files and deliverables to support developer handoff. Focused on interaction design and end-to-end customer experience.