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Hi, I’m Megan Hernandez, a customer relations and sales professional with extensive experience in retail, B2B, and logistics. I’ve led CRM initiatives, managed high-volume call activity, and collaborated across marketing, operations, and product teams to drive revenue and customer satisfaction. I’m currently expanding my skills with business analysis and software development programs, blending data-driven decision making with CRM excellence to support innovative projects and growing teams.…Hi, I’m Megan Hernandez, a customer relations and sales professional with extensive experience in retail, B2B, and logistics. I’ve led CRM initiatives, managed high-volume call activity, and collaborated across marketing, operations, and product teams to drive revenue and customer satisfaction. I’m currently expanding my skills with business analysis and software development programs, blending data-driven decision making with CRM excellence to support innovative projects and growing teams.

Megan Hernandez

Growth Marketer, Marketing Strategist, Marketing Analyst, +3

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Hi, I’m Megan Hernandez, a customer relations and sales professional with extensive experience in retail, B2B, and logistics. I’ve led CRM initiatives, managed high-volume call activity, and collaborated across marketing, operations, and product teams to drive revenue and customer satisfaction. I’m currently expanding my skills with business analysis and software development programs, blending data-driven decision making with CRM excellence to support innovative projects and growing teams.…Hi, I’m Megan Hernandez, a customer relations and sales professional with extensive experience in retail, B2B, and logistics. I’ve led CRM initiatives, managed high-volume call activity, and collaborated across marketing, operations, and product teams to drive revenue and customer satisfaction. I’m currently expanding my skills with business analysis and software development programs, blending data-driven decision making with CRM excellence to support innovative projects and growing teams.

Available to hire

Hi, I’m Megan Hernandez, a customer relations and sales professional with extensive experience in retail, B2B, and logistics. I’ve led CRM initiatives, managed high-volume call activity, and collaborated across marketing, operations, and product teams to drive revenue and customer satisfaction.

I’m currently expanding my skills with business analysis and software development programs, blending data-driven decision making with CRM excellence to support innovative projects and growing teams.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Relations Manager / Delivery Manager / Sales Professional at Vernon Auto Group

August 1, 2019 - Present

Lead automotive retailer and service provider focusing on Retail, B2B, Logistics, Productivity, Marketing, Communication, Automation, and Sales. Built strong customer relationships, managed high call volumes, and drove revenue growth through clear communication and data-driven follow-up. Maintained CRM systems (Salesforce, Zendesk, monday.com) and collaborated cross-functionally with marketing and operations to align on goals and deliver results. Conducted outbound calls and follow-ups, and provided proactive outreach to ensure satisfaction and repeat business. Trained team members on CRM best practices, compliance, and professional communication. Recognized for exceeding performance metrics in sales conversions, customer satisfaction, and documentation accuracy. Fostered cross-department collaboration between sales, operations, and customer support.

Bar Manager at The Rusty Spur

September 1, 2016 - August 1, 2020

Managed daily restaurant and bar operations, vendor relations, inventory control including stock levels, and upselling to drive revenue. Supervised staff, trained new bartenders, and upheld bar cleanliness and stocking levels. Ensured compliance with food and beverage regulations and safety standards. Built a strong customer service culture and efficient workflow in a high-volume setting.

Bartender at Rum Shack

April 1, 2013 - September 1, 2014

Supervised bar staff and managed a high-volume service while upholding bar cleanliness and stock levels.

Supervisor, Bartender at Rum Shack

April 1, 2013 - September 1, 2014

Supervised high-volume service while upholding bar cleanliness and stock levels.