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I'm Michael Zhu, a Senior AI Systems Engineer and Automation Specialist focused on designing and deploying AI-powered automation that reduces manual work and speeds up operations. Over 5+ years, I've built scalable pipelines and intelligent customer support bots using OpenAI, Claude, LangChain, and cloud-native architectures. I translate complex business processes into end-to-end automation, integrating CRM systems, APIs, and webhooks to improve reliability and cut costs. I thrive in cross-functional teams, document architectures clearly, and continuously tune prompts and workflows to deliver measurable business outcomes.…I'm Michael Zhu, a Senior AI Systems Engineer and Automation Specialist focused on designing and deploying AI-powered automation that reduces manual work and speeds up operations. Over 5+ years, I've built scalable pipelines and intelligent customer support bots using OpenAI, Claude, LangChain, and cloud-native architectures. I translate complex business processes into end-to-end automation, integrating CRM systems, APIs, and webhooks to improve reliability and cut costs. I thrive in cross-functional teams, document architectures clearly, and continuously tune prompts and workflows to deliver measurable business outcomes.

Michael Zhu

AI Engineer, Data Scientist, Full Stack Developer, +3

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I'm Michael Zhu, a Senior AI Systems Engineer and Automation Specialist focused on designing and deploying AI-powered automation that reduces manual work and speeds up operations. Over 5+ years, I've built scalable pipelines and intelligent customer support bots using OpenAI, Claude, LangChain, and cloud-native architectures. I translate complex business processes into end-to-end automation, integrating CRM systems, APIs, and webhooks to improve reliability and cut costs. I thrive in cross-functional teams, document architectures clearly, and continuously tune prompts and workflows to deliver measurable business outcomes.…I'm Michael Zhu, a Senior AI Systems Engineer and Automation Specialist focused on designing and deploying AI-powered automation that reduces manual work and speeds up operations. Over 5+ years, I've built scalable pipelines and intelligent customer support bots using OpenAI, Claude, LangChain, and cloud-native architectures. I translate complex business processes into end-to-end automation, integrating CRM systems, APIs, and webhooks to improve reliability and cut costs. I thrive in cross-functional teams, document architectures clearly, and continuously tune prompts and workflows to deliver measurable business outcomes.

Available to hire

I’m Michael Zhu, a Senior AI Systems Engineer and Automation Specialist focused on designing and deploying AI-powered automation that reduces manual work and speeds up operations. Over 5+ years, I’ve built scalable pipelines and intelligent customer support bots using OpenAI, Claude, LangChain, and cloud-native architectures.

I translate complex business processes into end-to-end automation, integrating CRM systems, APIs, and webhooks to improve reliability and cut costs. I thrive in cross-functional teams, document architectures clearly, and continuously tune prompts and workflows to deliver measurable business outcomes.

Skills

Experience Level

Expert

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Intermediate

Language

English

Fluent

Work Experience

Senior AI / Systems Engineer at Alluxii

July 1, 2023 - Present

Architected agentic AI frameworks and autonomous workflows using LangChain, LangGraph, and tool-calling orchestration, enabling multi-step reasoning and API-driven task execution. Designed and deployed production-grade RAG pipelines using FAISS, Pinecone, and pgvector, improving retrieval accuracy by 40%. Built scalable data pipelines (Python/SQL) to ingest and process high-volume real-time data, improving data freshness and reliability by 35%. Developed LLM-powered automation systems (summarization, semantic search, decisioning), reducing manual workload by 55%. Provisioned and managed cloud infrastructure on GCP and AWS using Terraform (IaC), Docker, and Kubernetes, ensuring high availability and low latency. Implemented automated AI evaluation frameworks using LangSmith and custom eval pipelines to measure accuracy, grounding, and hallucination rates. Built secure enterprise-grade systems with RBAC, encryption, and tokenization, ensuring compliance (HIPAA, PCI DSS). Optimized micros

Senior AI Engineer at Divihn

March 1, 2022 - May 31, 2023

Designed and deployed enterprise conversational AI systems integrating LLMs, APIs, and backend services. Built multi-step conversational workflows with LangChain and orchestration logic for automated IT support. Developed data pipelines and backend APIs to support real-time chatbot interactions and system integrations. Integrated external platforms via REST APIs, enabling seamless communication with enterprise systems. Improved model performance through NLU optimization and evaluation techniques, increasing accuracy by 25%.

Junior AI Engineer at SolveIT

June 1, 2021 - February 28, 2022

Built multimodal AI pipelines integrating ASR, TTS, diffusion models, and LLM orchestration. Developed semantic search systems using FAISS, improving retrieval performance and recommendation quality. Designed real-time data processing pipelines with Redis Streams and WebRTC achieving sub-200ms latency. Managed containerized AI infrastructure using Docker and Kubernetes for scalable GPU workloads.

Engineer Intern at Navican

September 1, 2018 - April 30, 2021

Developed machine learning models for biomedical data analysis and early detection systems. Built data preprocessing and feature engineering pipelines for large-scale datasets. Implemented computer vision pipelines using TensorFlow and OpenCV. Supported development of data visualization and analytics tools for research teams.

Automation Specialist / Senior AI Systems Engineer at Alluxii AI

July 1, 2023 - Present

Designed and deployed end-to-end AI automation workflows that eliminated 55% of repetitive manual business tasks across operations and customer service. Built AI-powered customer support bots using OpenAI, Claude, and LangChain, reducing average response time by 70% while improving customer satisfaction. Developed automated lead capture and qualification pipelines integrating CRM systems, APIs, and webhooks, increasing sales conversion efficiency by 35%. Integrated multiple SaaS platforms through REST APIs, webhooks, and custom middleware to streamline data synchronization across teams. Created autonomous multi-step agent systems that handled scheduling, content generation, and internal reporting with minimal human oversight. Monitored workflow performance and optimized prompt logic, improving automation reliability by 30%. Produced clear technical documentation for automation architecture, ensuring scalable maintenance and team visibility.

AI Engineer Intern at Navican

September 1, 2018 - April 1, 2021

Assisted in developing machine learning pipelines for data processing and analytics. Built automation scripts for dataset preparation and reporting workflows. Supported technical documentation and workflow standardization across engineering teams.