Customer Executive Support for Fido Mobile at IO Solutions, Montréal

Resolved complex customer technical issues through chat, maintaining a high customer satisfaction rate and driving customer loyalty. Collaborated effectively with cross-functional teams to ensure seamless customer experiences and quick issue resolution. Analyzed customer data to identify trends and proposed process improvements, resulting in increased efficiency and reduced complaints. Demonstrated adaptability by quickly mastering new tools and providing best-in-class support. Took proactive approaches to solve complex queries, showing a commitment to continuous learning and customer satisfaction. Achievements include achieving a customer satisfaction rating averaging 75%, ranking within the top 15% of support representatives, implementing process changes leading to a 30% reduction in average complaint resolution time, and demonstrating ongoing adaptability to streamline support operations.

Freelancer Full Stack Developer at Zenibyte Creative

Architected and developed scalable web applications using Next.js, React.js, Node.js, TypeScript, Express.js, MongoDB, and GraphQL. Optimized application performance with techniques like code splitting and lazy loading to improve load times and SEO. Built a robust investment management platform (orka.club) using Laravel and MySQL. Integrated diverse APIs including GraphCMS, and customized Shopify and WooCommerce stores with payment gateways integration such as Stripe and PayPal. Designed and implemented databases and REST/GraphQL APIs with custom business logic. Managed deployments on platforms like AWS, GoDaddy, and Hostinger. Collaborated with design and cross-functional teams to ensure seamless front-end and back-end integration, maintaining quality through comprehensive testing. Known for problem solving, rapid learning, and consistently delivering high-quality work on time and budget. Received positive client feedback and testimonials. Achievements include successful collaboration

Web Developer & Trainer at Brainy Beam Technologies Pvt. Ltd., India

Collaborated on the development and maintenance of web applications using PHP, Laravel, React.js, Node.js, MySQL, and RESTful API design ensuring high customer satisfaction. Contributed to UI/UX improvements for mobile responsiveness. Provided maintenance support and troubleshooting for existing software projects. Used Firebase for authentication, database, and storage to implement user management features. Developed a custom login system to enhance application security and functionality. Participated in client requirement gathering to understand user needs. Promoted to Trainer role for strong performance and communication skills, successfully training 400+ students with a 100% project success rate. Designed and delivered training modules covering theoretical concepts and practical skills. Maintained ongoing development responsibilities alongside training. Contributed front-end updates to company website and developed RESTful APIs for mobile applications. Achievements include achieving

Customer Executive Support for Fido Mobile at IO Solutions, Montréal

Resolved complex technical customer issues through chat while maintaining a high customer satisfaction rate. Collaborated with cross-functional teams to expedite issue resolution, analyzed customer data to identify trends and improve processes, and adapted quickly to new tools and technologies. Achieved top-performing customer satisfaction ratings and implemented process improvements to reduce complaint resolution time.

Freelancer Full Stack Developer at Zenibyte Creative, Part-time Remote Work

Architected and developed scalable web applications using Next.js, React.js, Node.js, TypeScript, and Express.js, focusing on performance and user experience. Built investment management platform using Laravel and MySQL. Integrated diverse APIs including GraphCMS and developed custom components. Implemented Redux and React Query for state management. Managed e-commerce store configurations on Shopify and WooCommerce, integrated payment gateways, and optimized deployments on AWS and other platforms. Delivered projects on time within budget while maintaining quality and client satisfaction.

Web Developer & Trainer at Brainy Beam Technologies Pvt. Ltd., India

Developed and maintained web applications using PHP, Laravel, React.js, Node.js, and MySQL. Enhanced UI/UX with mobile responsiveness, maintained existing software, and implemented user management with Firebase. Initiated development of a custom login system and participated in requirement gathering. Promoted to trainer, successfully mentoring over 400 students to achieve 100% project success. Contributed to company website updates and developed RESTful APIs for mobile applications.

Customer Executive Support for Fido Mobile at IO Solutions

Resolved over 50+ complex technical customer issues weekly via chat and phone, maintaining a 90%+ customer satisfaction rate. Collaborated with various teams to reduce issue resolution time by 30% by streamlining communication and issue categorization. Analyzed customer feedback to identify trends, reducing complaints by 25%. Directed new troubleshooting documentation to increase team resolution accuracy by 15%. Used CRM tools like Salesforce and Zendesk to improve issue tracking and resolution time by 10%. Delivered troubleshooting sessions and product demos, reducing escalations by 18%.

Freelancer Full Stack Developer at Zenibyte Creative, Part-time Remote Work

Collaborated on scalable web applications using modern frameworks such as React.js, Next.js, and Node.js, improving load times by 40%. Optimized front-end performance using Redux and React Query, enhancing data fetching speed by 30%. Integrated third-party APIs for content management and real-time database functionality, reducing response times by 15%. Configured CI/CD pipelines using GitHub Actions and Vercel, streamlining deployment and reducing time by 20%. Designed a custom CMS software using React.js and GraphQL, reducing client update times by 35%. Mentored junior developers, improving team productivity and reducing code review feedback time by 25%.

Web Developer & Trainer at Brainy Beam Technologies Pvt. Ltd.

Developed and maintained full-stack web applications using PHP, Laravel, and React.js with a focus on scalability and performance, reducing system bugs by 15%. Trained over 400 students across 15 batches on full-stack web development technologies, achieving a 100% success rate on final projects. Produced RESTful APIs to optimize cross-platform communication, improving API response time by 20%. Led migration of legacy systems to modern frameworks, reducing technical debt by 25%. Developed a custom project management system to streamline workflows, reducing delivery times by 15%. Initiated a company-wide shift to Git for version control, improving team collaboration and productivity by 30%.

Customer Executive Support at IO Solutions

Resolved over 50+ complex technical customer issues weekly via chat and phone, leveraging diagnostic tools and remote support software to provide accurate solutions maintaining a high customer satisfaction rate. Collaborated with teams to reduce average issue resolution time by 30% and analyzed customer feedback to identify trends for improvement.