Mimoh Solanki

Resolved over 50+ complex technical customer issues weekly via chat and phone, leveraging diagnostic tools and remote support software to provide accurate solutions maintaining a high customer satisfaction rate. Collaborated with teams to reduce average issue resolution time by 30% and analyzed customer feedback to identify trends for improvement.

Resolved over 50+ complex technical customer issues weekly via chat and phone, maintaining a 90%+ customer satisfaction rate. Collaborated with various teams to reduce issue resolution time by 30% by streamlining communication and issue categorization. Analyzed customer feedback to identify trends, reducing complaints by 25%. Directed new troubleshooting documentation to increase team resolution accuracy by 15%. Used CRM tools like Salesforce and Zendesk to improve issue tracking and resolution time by 10%. Delivered troubleshooting sessions and product demos, reducing escalations by 18%.

Resolved complex technical customer issues through chat while maintaining a high customer satisfaction rate. Collaborated with cross-functional teams to expedite issue resolution, analyzed customer data to identify trends and improve processes, and adapted quickly to new tools and technologies. Achieved top-performing customer satisfaction ratings and implemented process improvements to reduce complaint resolution time.