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Nanti Mitsiali is a professional with 15+ years of experience in CRM, Customer Experience, and Project Management, having worked across large organizations as well as startup environments. Today, she works as a consultant, helping businesses better organize their customer data, processes, and customer journeys to create more clarity, improve customer experience, and support smoother day-to-day operations. She stands out for her ability to combine strategic thinking with practical execution and for translating complex business needs into clear, actionable solutions.…Nanti Mitsiali is a professional with 15+ years of experience in CRM, Customer Experience, and Project Management, having worked across large organizations as well as startup environments. Today, she works as a consultant, helping businesses better organize their customer data, processes, and customer journeys to create more clarity, improve customer experience, and support smoother day-to-day operations. She stands out for her ability to combine strategic thinking with practical execution and for translating complex business needs into clear, actionable solutions.

Nanti Mitsiali

Project Manager, Content Creator, Marketing Strategist, +4

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Nanti Mitsiali is a professional with 15+ years of experience in CRM, Customer Experience, and Project Management, having worked across large organizations as well as startup environments. Today, she works as a consultant, helping businesses better organize their customer data, processes, and customer journeys to create more clarity, improve customer experience, and support smoother day-to-day operations. She stands out for her ability to combine strategic thinking with practical execution and for translating complex business needs into clear, actionable solutions.…Nanti Mitsiali is a professional with 15+ years of experience in CRM, Customer Experience, and Project Management, having worked across large organizations as well as startup environments. Today, she works as a consultant, helping businesses better organize their customer data, processes, and customer journeys to create more clarity, improve customer experience, and support smoother day-to-day operations. She stands out for her ability to combine strategic thinking with practical execution and for translating complex business needs into clear, actionable solutions.

Available to hire

Nanti Mitsiali is a professional with 15+ years of experience in CRM, Customer Experience, and Project Management, having worked across large organizations as well as startup environments. Today, she works as a consultant, helping businesses better organize their customer data, processes, and customer journeys to create more clarity, improve customer experience, and support smoother day-to-day operations. She stands out for her ability to combine strategic thinking with practical execution and for translating complex business needs into clear, actionable solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Greek, Modern

Fluent

English

Fluent

Italian

Beginner

Work Experience

Customer Experience & Product Operations Manager at Voltera

August 1, 2024 - June 1, 2025

Oversee customer experience and product operations; main point of contact for stakeholders; ensure continuity across digital channels; coordinate with internal stakeholders to prioritize user needs and platform improvements; monitor customer journeys and identify optimization areas.

Account & Loyalty Manager at Protegia & Voltera (collaboration)

June 1, 2018 - July 1, 2024

Led cross-functional teams delivering digital solutions aligned with business goals; translated business requirements into functional specs; planned and monitored project timelines; designed loyalty programs for energy suppliers, engaging 80K+ users and expanding the contactable base by 5%.

Etsy Shop Owner at GoodsOnly

July 1, 2022 - Present

Created and managed an online shop offering printable products; responsible for product development, digital marketing, and customer experience optimization.

Volunteer at Animal Welfare NGO (Dog Shelter)

November 1, 2012 - September 1, 2015

Assisted in care and socialization of 30+ dogs; supported adoption events and awareness campaigns.

Account & Loyalty Manager at Intelen Ltd

June 1, 2018 - July 1, 2024

Lead cross-functional teams and collaborate with Proteg ia & Volterra to deliver digital solutions aligned with business goals. Translate business requirements into functional specs, ensuring alignment across technical and business teams. Planned and monitored project timelines, milestones, and resource allocation, while reporting usage and performance KPIs. Developed and implemented loyalty programs for energy suppliers, achieving a +1% increase in annual customer retention. Designed in-app campaigns and gamified promotions, engaging 80K+ users and increasing the contactable base by 5%.

CRM & Customer Experience Expert at Nanti Mitsiali (Athens, Greece) / Remote

July 1, 2025 - Present

CRM & CX expert with 15+ years in Telecom, Energy, Banking & E-commerce. Skilled in loyalty programs, retention, CRM strategy, customer journeys & omnichannel campaigns. Led loyalty programs for energy suppliers, achieving a +1% in annual customer retention. Designed and implemented new features (net-metering, consent management) based on user feedback and market trends.

Volunteer Portfolios / Customer Base Development Manager at COSMOTE & Cosmote-related roles (Athens, Greece) / On-site

December 1, 2010 - November 1, 2012

Led teams in customer development and CRM campaigns across prepaid and postpaid segments. Designed executive CRM tactics to optimize user experience and coordinated cross-functional teams to secure resources for new CRM campaigns and promotions.

Customer Base Development Manager at Hell as (Volunteer role) / On-site

November 1, 2012 - September 1, 2015

Led a team of three, managing CRM campaign execution for Residential Prepaid and Postpaid segments. Designed action plans and KPIs to monitor CRM activities and department performance. Delivered training and coaching to new team members, ensuring target achievement.

Customer Development Manager at Cosmote

December 1, 2010 - November 1, 2012

Led a team of seven, overseeing sales postpaid segments. Designed executive CRM tactics to ensure a positive user experience. Coordinated with cross-functional teams to secure resources for new CRM campaigns and promotions.

Account Manager at Crystal Cut

September 1, 2003 - June 1, 2005

Account Manager.

Segment Marketing Manager at Geniki Bank

September 1, 2005 - April 1, 2007

Segment Marketing Manager.

Customer Experience & Product Operations Manager at Intelen Ltd

August 1, 2024 - Present

Oversee customer experience operations and product operations; ensure service continuity across digital channels; coordinate internal stakeholders to prioritize user needs and platform improvements; monitor customer journeys and identify optimization areas.

Shop Owner at Etsy

July 1, 2022 - Present

Created and managed an on-line shop offering printable products; product development, digital marketing, and customer experience optimization.

Customer Experience Manager at Loyalty & CRM Strategy

January 1, 2022 - Present

Loyalty & CRM strategy; CRM campaigns; customer journeys & omnichannel optimization; data-driven decision making; cross-functional collaboration across teams; KPI-driven growth.

Customer Retention Manager at Wind Hellas

November 1, 2012 - September 1, 2015

Led a team of 7; oversaw CRM activities for prepaid & postpaid segments; CRM campaigns, retention initiatives; coaching and cross-functional collaboration.

Senior CRM Campaign Manager at Cosmote

November 1, 2012 - September 1, 2015

Managed CRM campaigns and retention programs; cross-functional collaboration; data-driven decision making; omnichannel campaigns; CRM strategy development.