Provided technical support to users by troubleshooting system and application issues across Microsoft Windows and cloud-integrated platforms. Applied C++ debugging skills to quickly resolve issues minimizing downtime across departments. Supported account and permission configurations in Active Directory, managing requests through a CRM-based ticketing system to ensure secure user access and continuity across cloud systems. Deployed numerous systems using Microsoft Endpoint Configuration Manager and automating delivery with Bash scripting. Collaborated with end users to gather relevant details and provide technical support to minimize workflow interruptions.

Junior Analytics Officer at Natural Resources Canada

October 4, 2021 - December 31, 2021

Analyzed and reported data to identify trends and improve the user experience of government websites using tools such as Adobe and Google Analytics. Applied C++ programming to debug and enhance software functions which improved system reliability and supported consistent project performance. Resolved multiple issues and bugs of a UTM Generator using JavaScript in Google Sheets to enhance usability and overall user experience. Collaborated with developers specializing in different sectors to better understand their positions and work more effectively with others.

IT Support Technician at Agriculture and Agri-Food Canada

August 31, 2025 - October 1, 2025

Assisted users in troubleshooting front-end system and application issues across cloud-integrated platforms by clearly communicating findings and applying JavaScript-based debugging skills to resolve issues quickly and minimize downtime across departments.

Junior Analytics Officer at Natural Resources Canada

December 31, 2021 - October 1, 2025

Analyzed and reported data to identify trends and improve the UX of government websites by using software tools such as Adobe and Google Analytics. Applied JavaScript-based debugging to improve software reliability and support end-user performance.

Pet Store Application at Algonquin College

October 31, 2024 - October 1, 2025

Contributed to the development of a microservices architecture for an online store application in a Linux environment, using Docker for containerization and Kubernetes for orchestration, resulting in modular development and deployment that improved system reliability. Leveraged existing RESTful APIs to enable communications between front-end and back-end services and deployed a REST API-based management microservice on Azure using Python and Azure OpenAI's DALL·E for AI-driven image generation to enhance functionality and user experience.

Front-End Repository Development (Applied Project) at Algonquin College - Applied Projects

April 30, 2025 - October 1, 2025

Developed the front-end repository for a real-world client project using JavaScript and React with an integrated SQL database to establish a scalable architecture and a secure user interface that supports efficient patient data management.

IT Support Technician at Agriculture and Agri-Food Canada

August 1, 2025 - October 1, 2025

Junior Analytics Officer at Natural Resources Canada

December 1, 2021 - October 1, 2025

Analyzed and reported data to identify trends and improve the user experience (UX) of government websites by using software tools such as Adobe and Google Analytics. Applied Java programming to debug and enhance software functions, which improved system reliability and supported content project performance for users. Rectified multiple issues and bugs of a UTM Generator using JavaScript in Google Sheets, which enhanced usability and improved overall user experience for end-users. Collaborated with other developers at Natural Resources Canada who specialized in different sectors, in order to better understand their position and to work with others more effectively.