Available to hire
I’m Ntokodi Lebogo, a proactive IT Technician and IBM-certified Cybersecurity professional with hands-on experience in end-user support, hardware/software deployment, network troubleshooting, and ticketing systems. I excel at resolving technical issues quickly in fast-paced environments while maintaining high user satisfaction and security.
I blend strong technical know-how with effective communication and training skills to support organizational efficiency and security. I’m pursuing a Diploma in Information Technology and cybersecurity/professional certifications, and I enjoy applying my skills across IT operations, data labeling, and AI-related projects.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Tswana
Fluent
Work Experience
IT Technician Intern at 4Racing
November 1, 2024 - PresentConfigure and deploy computers; Software and hardware installation; First-line support and troubleshooting (printers, network devices); Provide technical support and process incidents via portal, email, or phone; Initial point of contact for resolution, updates, and escalation.
Receiving Clerk (Digitization Program) at Department of Home Affairs
March 1, 2024 - October 1, 2024Administrative support and tracking of incoming work; Processing client application forms per DHA standards; Civic Services back-office processes; Interfiling smart IDs and passports; Issuing payment tickets and identity documents; Maintain financial records and reports.
IT Technician at 4Racing
November 1, 2024 - PresentConfigure and deploy Windows workstations, including full software and hardware installation for onboarding. Deliver first-line technical support, troubleshooting printers, network devices, and end-user systems to minimize downtime. Manage incidents and service requests through ManageEngine and Zoho ticketing systems, ensuring timely resolutions, updates, and escalations. Resolve network connectivity and configuration issues, supporting smooth operations across the organization.
Receiving Clerk at Department of Home Affairs
March 1, 2024 - October 1, 2024Processed high-volume smart ID and passport applications in strict compliance with DHA standards and security protocols. Provided administrative and client-facing support in a high-pressure government environment, maintaining accurate records and reports.
Freelance AI Data Specialist at RWS Group (Remote)
January 1, 2023 - January 1, 2024Contributed to global AI training projects through create tasks, image editing, audio transcription verification, and QR code generation. Audited AI training outputs for compliance and accuracy, improving overall project quality and reliability. Ensured high-quality outputs under tight deadlines across multiple concurrent tasks.
Data Labeling Specialist at Atlas Capture
June 1, 2025 - PresentPerformed data labeling tasks for AI model training, ensuring accuracy and consistency in large-scale datasets.
Editor (Teams) at Remo
August 1, 2025 - PresentEdited and curated content for virtual team collaboration, maintaining quality standards and timely delivery.
Freelance AI Data Specialist at RWS Group
January 1, 2023 - January 1, 2024Contributed to global AI training projects through create tasks, image editing, audio transcription verification, and QR code generation; Audited AI training outputs for compliance and accuracy, improving overall project quality and reliability; Ensured high-quality outputs under tight deadlines across multiple concurrent tasks.
Education
Grade 12 at Radikgobethe Secondary School
January 11, 2030 - January 1, 2007Project Management at Siyanakekela Center
January 1, 2019 - January 1, 2019Diploma in Information Technology at Richfield Graduate Institution of Technology
January 1, 2023 - January 1, 2023Cybersecurity Certificate at IBM
January 1, 2025 - December 29, 2025Diploma in Information Technology at Richfield Graduate Institute of Technology
January 1, 2023 - January 1, 2025Cybersecurity Professional Certificate at IBM SkillsBuild
January 1, 2025 - January 1, 2025Project Management Short Course at Siyanakekela Center
January 1, 2019 - January 1, 2019National Senior Certificate at Radikgobothe Secondary School
January 1, 2007 - January 1, 2007Diploma in Information Technology at Richfield Graduate Institute of Technology
January 1, 2023 - January 1, 2025Cybersecurity Professional Certificate at IBM SkillsBuild
January 1, 2025 - January 1, 2025Project Management Short Course at Siyanakekela Center
January 1, 2019 - January 1, 2019National Senior Certificate at Radikgobothe Secondary School
January 1, 2007 - January 1, 2007Diploma in Information Technology at Richfield Graduate Institute of Technology
January 1, 2023 - January 1, 2025Cybersecurity Professional Certificate at IBM SkillsBuild
January 11, 2030 - January 1, 2025Project Management Short Course at Siyanakekela Center
January 1, 2019 - January 1, 2019National Senior Certificate at Radikgobothe Secondary School
January 1, 2007 - January 1, 2007Qualifications
TEFL Certificate
January 1, 2025 - December 29, 2025IBM Cybersecurity Certificate
January 1, 2025 - December 29, 2025TEFL Certificate
January 1, 2025 - December 29, 2025TEFL/TESOL Certificate
January 1, 2025 - January 1, 2025Cybersecurity Professional Certificate – IBM SkillsBuild
January 1, 2025 - January 1, 2025TEFL/TESOL Certificate
January 1, 2025 - January 1, 2025Project Management Short Course
January 1, 2019 - January 1, 2019National Senior Certificate
January 1, 2007 - January 1, 2007TEFL/TESOL Certificate
January 1, 2025 - January 1, 2025Diploma in Information Technology - Richfield Graduate Institute of Technology
January 1, 2023 - January 1, 2025Cybersecurity Professional Certificate - IBM SkillsBuild
January 1, 2025 - January 1, 2025TEFL/TESOL Certificate
January 1, 2025 - January 1, 2025Project Management Short Course - Siyanakekela Center
January 1, 2019 - January 1, 2019National Senior Certificate - Radikgobothe Secondary School
January 1, 2007 - January 1, 2007TEFL/TESOL Certificate
January 11, 2030 - January 1, 2025Diploma in Information Technology
January 1, 2023 - January 1, 2025Cybersecurity Professional Certificate
January 11, 2030 - January 1, 2025TEFL/TESOL Certificate
January 11, 2030 - January 1, 2025Project Management Short Course
January 1, 2019 - January 1, 2019National Senior Certificate
January 1, 2007 - January 1, 2007Industry Experience
Software & Internet, Education, Professional Services, Government, Healthcare, Other, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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