Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer-oriented and detail-driven professional with over 8 years of experience in client service, remote work, data evaluation, and technical support. I have delivered virtual customer service and supported software users across international platforms, while maintaining confidentiality in fast-paced remote environments and collaborating effectively with diverse teams.…

Olajide Omotola Malik

Data Analyst, Data Scientist, Full Stack Developer, +2





I am a customer-oriented and detail-driven professional with over 8 years of experience in client service, remote work, data evaluation, and technical support. I have delivered virtual customer service and supported software users across international platforms, while maintaining confidentiality in fast-paced remote environments and collaborating effectively with diverse teams.…

Available to hire

I am a customer-oriented and detail-driven professional with over 8 years of experience in client service, remote work, data evaluation, and technical support.

I have delivered virtual customer service and supported software users across international platforms, while maintaining confidentiality in fast-paced remote environments and collaborating effectively with diverse teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media Data Evaluator (Remote) at Appen, USA

January 1, 2022 - December 31, 2024

Assessed social media posts, advertisements, and search results for relevance, quality, and adherence to content guidelines. Labeled and annotated user data to improve AI algorithm accuracy and content personalization. Worked independently under tight deadlines while maintaining high quality and productivity metrics. Conducted daily reviews with strict confidentiality and attention to cultural context and policy standards. Collaborated in a fully remote environment using internal tools and communication platforms.

Customer Service Representative (Remote) at American Income Life

January 1, 2021 - March 31, 2022

Provided front-line customer service support to policyholders, beneficiaries, and agents via phone and email. Resolved product and policy inquiries, improving customer satisfaction through proactive support. Met performance benchmarks for call handling time, quality assurance, and issue resolution in a remote setting.

Software Developer & Technical Support Specialist at MBR Computer Consultants Ltd

January 1, 2018 - December 31, 2021

Supported end-users across judicial institutions through technical onboarding and troubleshooting. Delivered both in-person and remote training for HR and finance software tools. Built and maintained UI features using Laravel and JavaScript frameworks; supported websites and client-facing systems.

Administrative Intern (NYSC) at National Industrial Court of Nigeria

January 1, 2017 - December 31, 2017

Managed appointment scheduling, drafted legal documents, and coordinated internal communications. Supported billing and invoice tracking alongside court officers and finance teams.