Hi, I’m Rahizi Rahim. I’m a results-driven IT professional with over 16 years of experience designing, implementing, and managing robust IT infrastructures. I excel at troubleshooting complex technical issues, optimizing network performance, and delivering innovative solutions that boost operational efficiency. I enjoy leading cross-functional teams, providing strong technical support, and keeping pace with emerging technologies to drive business growth. I’m passionate about digitalizing workflows, ensuring business continuity, and aligning IT initiatives with organizational goals through proactive vendor management and smart budgeting.…

Rahizi Rahim

Hi, I’m Rahizi Rahim. I’m a results-driven IT professional with over 16 years of experience designing, implementing, and managing robust IT infrastructures. I excel at troubleshooting complex technical issues, optimizing network performance, and delivering innovative solutions that boost operational efficiency. I enjoy leading cross-functional teams, providing strong technical support, and keeping pace with emerging technologies to drive business growth. I’m passionate about digitalizing workflows, ensuring business continuity, and aligning IT initiatives with organizational goals through proactive vendor management and smart budgeting.…

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Work Experience

Group Assistant IT Manager at Syarikat Logam Unitrade Sdn Bhd (Unitrade Industries Berhad)
January 1, 2024 - Present
Oversee and maintain IT infrastructure including servers, network, and security systems to ensure high availability and performance. Administer Active Directory including user provisioning, access control, and group policies. Manage user access rights across multiple systems in line with IT security standards and company policies. Lead and coordinate with vendors, monitor SLA & KPI performance, and ensure timely issue resolution. Provide technical support and guidance to internal teams, escalating complex issues when necessary. Assist in planning, implementation, and upgrading of IT systems and infrastructure projects. Monitor system performance, conduct preventive maintenance, and ensure business continuity planning (BCP) readiness. Drive digitalization initiatives to improve operational efficiency and workflow automation. Manage IT budget planning, cost optimization, and procurement processes.
Senior IT Specialist at Johnson Controls (M) Sdn Bhd, Kota Damansara
January 1, 2013 - December 31, 2024
Responsible for maintaining and optimizing IT infrastructure including networks, servers, and software; resolving technical issues promptly, providing end-users with technical support, and implementing security measures to protect against cyber threats. Achieved 98.83% TTO and 98.58% TTR in FY23. Onboarding staff; Member of APAC-SME Team providing initial support and guidance to field IT members within the APAC region; Processing IT invoices from suppliers ensuring accuracy and adherence to contractual terms. Selected projects include Network Upgrade (Cisco to Meraki), MPLS to SD-WAN Migration, Factory Relocation IT coordination, and M&A IT integration.
Field Service Engineer (Dell Products) at Getronics Solutions (M) Sdn Bhd
January 1, 2012 - December 31, 2013
Provided onsite technical support and troubleshooting for Dell hardware and software products at client locations. Diagnosed and resolved hardware and software issues, performed upgrades, installations, and repairs as needed. Also delivered field service for Coach Outlets to ensure smooth operation of POS systems, printers, scanners, and other hardware.
Onsite Engineer (HP) at KENSERV SOLUTIONS SDN BHD
January 1, 2009 - December 31, 2011
Provided comprehensive onsite technical support and maintenance for HP hardware and software solutions at client locations. Diagnosed and resolved hardware and software issues, and performed upgrades, installations and repairs to ensure optimal performance and reliability.

Education

Diploma of Computer Science at UiTM (Universiti Teknologi MARA)
January 1, 2001 - December 31, 2005
Sijil Pelajaran Malaysia (SPM) at SMK Sultan Abdul Samad
January 1, 1997 - December 31, 2001

Qualifications

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