Results-driven Learning and Development professional with 10+ years of experience specializing in creating high-quality and innovative learning solutions that boost confidence and performance. I design and deliver programs that engage diverse learners across global teams and build skills that stick.\n\nFrom leading cross-functional design efforts for IT service management and customer success education to building scalable online curricula and LMS content, I combine adult learning theory with hands-on, outcomes-focused practice. I enjoy translating complex topics into clear, interactive experiences and collaborating with product, sales, and support teams to meet ambitious goals.…

Rebekah Caroway

PRO

Results-driven Learning and Development professional with 10+ years of experience specializing in creating high-quality and innovative learning solutions that boost confidence and performance. I design and deliver programs that engage diverse learners across global teams and build skills that stick.\n\nFrom leading cross-functional design efforts for IT service management and customer success education to building scalable online curricula and LMS content, I combine adult learning theory with hands-on, outcomes-focused practice. I enjoy translating complex topics into clear, interactive experiences and collaborating with product, sales, and support teams to meet ambitious goals.…

Available to hire

Results-driven Learning and Development professional with 10+ years of experience specializing in creating high-quality and innovative learning solutions that boost confidence and performance. I design and deliver programs that engage diverse learners across global teams and build skills that stick.\n\nFrom leading cross-functional design efforts for IT service management and customer success education to building scalable online curricula and LMS content, I combine adult learning theory with hands-on, outcomes-focused practice. I enjoy translating complex topics into clear, interactive experiences and collaborating with product, sales, and support teams to meet ambitious goals.

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Language

English
Fluent

Work Experience

Instructional Designer at Apptio
October 18, 2025 - December 30, 2021
As the Senior Instructional Designer with in the Customer Success Education department, I designed and implemented training solutions for a diverse customer success teams, leveraging data analytics to refine content and drive improvement in course effectiveness. My role involved creating comprehensive curricula, interactive lessons, and multimedia content that engaged over 800 users and facilitated measurable performance enhancements across the organization. Created 10 interactive activities and assignments, enabling learners to practice and refine new skills in real-world scenarios. (Customer Success new hire onboarding, continued education programs, external user conferences) Created 5 instruction guides on data insights techniques, utilized by 300 IT financial portfolio mangers professionals to improve data analysis performance. Produced storyboards, scripted, recorded, and edited video tutorials, enriching the multimedia learning library. Created logos, diagrams, and infographics enhancing the visual components of learning programs for learners. Uploaded and managed 100+ courses in Learning Management System, ensuring seamless access and navigation for learners.
Senior Instructional Designer at Apptio
January 1, 2022 - Present
Led development of innovative training programs for the IT Service Management product line, enhancing sales proficiency and engagement for a large sales team. Collaborated with cross-functional owners (Product Program Managers, Channel Partner leaders) and applied adult learning theory to craft interactive, outcome-focused learning experiences that improved learner satisfaction and knowledge retention. Designed and implemented a 3-day conference training program for over 200 Customer Success new hires, coordinating efforts across large, diverse teams to meet tight delivery timelines. Created 10 interactive activities and assignments enabling learners to practice and refine new skills in real-world scenarios. Produced 5 instructional guides on data-insights techniques used by 300 IT finance portfolio managers to improve data analysis performance. Developed multimedia assets including storyboards, scripts, video tutorials, logos, diagrams, and infographics; uploaded and managed 100+ cour

Education

Master of Science in Instructional Technology at East Carolina University
January 11, 2030 - May 1, 2017
Bachelor of Science in Business and Marketing Education at North Carolina State University
January 11, 2030 - May 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Software & Internet, Education, Professional Services
    paper SD-WAN Branch Connectivity for Technical Account Managers

    Learn how to deploy, configure, and manage SD-WAN devices in branch office environments. This hands-on course covers Branch Connector installation, deployment modes, policy management, and best practices for secure device lifecycle management.

    Course includes, self paced modules, field guide, FAQ, assessment, and course feedback.

    Link to project
    https://www.twine.net/signin

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