W orking with multiple, distributed teams to maintain, improve, and add functionality to existing web applications; contributed to software design and coding, collaborating with senior team members and leaders. Developed well-designed, testable, and efficient code using best practices; supported delivery and cross-functional teams as needed.

Community Support Agent at Summit Publishing Incorporated

July 1, 2018 - July 1, 2018

Achieved high customer satisfaction ratings through prompt and effective email support. Managed high-volume email workload, collaborated with cross-functional teams to resolve complex customer issues, and maintained in-depth product knowledge to enable efficient issue resolution.

Full Stack Web Developer at Global Payments Processing Center, Inc.

March 1, 2022 - March 1, 2022

Contributed to frontend and backend development; implemented key features enabling CMS and web application functionality. Developed SPAs using cutting-edge frontend technologies; maintained and extended functionality for existing websites and internal apps. Managed software workflow including bug fixes and usability testing; played a pivotal role in code reviews and knowledge sharing.

Frontend Developer

August 1, 2025 - August 1, 2025

Enhanced the product's features to meet market demands and boost user engagement. Collaborated with cross-functional teams including SCRUM/Release Management and QA. Worked with designers and other developers to launch web applications; wrote efficient, well-designed code and maintained software documentation.