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Hello, I'm Sagar Nain, a Software Development Engineer based in New Delhi, India. I build scalable, AI-powered software solutions and robust backend systems that streamline workflows and delight users. I enjoy turning complex problems into clean, automated architectures—from chatbots and ticketing pipelines to data-driven dashboards and microservices. I'm passionate about learning, collaborating, and delivering value with practical engineering.…Hello, I'm Sagar Nain, a Software Development Engineer based in New Delhi, India. I build scalable, AI-powered software solutions and robust backend systems that streamline workflows and delight users. I enjoy turning complex problems into clean, automated architectures—from chatbots and ticketing pipelines to data-driven dashboards and microservices. I'm passionate about learning, collaborating, and delivering value with practical engineering.

Sagar Nain

Web Developer, Programmer, Full Stack Developer, +4

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Hello, I'm Sagar Nain, a Software Development Engineer based in New Delhi, India. I build scalable, AI-powered software solutions and robust backend systems that streamline workflows and delight users. I enjoy turning complex problems into clean, automated architectures—from chatbots and ticketing pipelines to data-driven dashboards and microservices. I'm passionate about learning, collaborating, and delivering value with practical engineering.…Hello, I'm Sagar Nain, a Software Development Engineer based in New Delhi, India. I build scalable, AI-powered software solutions and robust backend systems that streamline workflows and delight users. I enjoy turning complex problems into clean, automated architectures—from chatbots and ticketing pipelines to data-driven dashboards and microservices. I'm passionate about learning, collaborating, and delivering value with practical engineering.

Available to hire

Hello, I’m Sagar Nain, a Software Development Engineer based in New Delhi, India. I build scalable, AI-powered software solutions and robust backend systems that streamline workflows and delight users.

I enjoy turning complex problems into clean, automated architectures—from chatbots and ticketing pipelines to data-driven dashboards and microservices. I’m passionate about learning, collaborating, and delivering value with practical engineering.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Software Development Engineer at GlobalBees

January 1, 2025 - Present

LLM powered CX Chatbot: Developed a scalable chatbot integrating platforms like Chatwoot and Kwik-Engage via AWS SQS for reliable, asynchronous message processing for ~1K users daily. Built a unified messaging interface with automated conversation handling and ticket management, leveraging OpenAI Assistant API for natural language understanding reducing manual handling by 70% and enhancing agent efficiency. Implemented a thread management service with Redis locking and event-driven architecture to maintain context across multi-channel conversations. Designed and implemented a refund service for Order Management System (OMS) with role-based access and integrations with Razorpay, Gokwik, and BulkPe for handling complex refund workflows.

Software Development Engineer at SaralWeb

October 1, 2022 - December 31, 2024

Engineered an automated infrastructure for generating CLRA reports with dynamic UI filters in a Workforce Management System, eliminating hundreds of hours of manual admin work. Improved backend performance by implementing Materialized Views and optimizing PostgreSQL NOTIFY/LISTEN, achieving a 40% improvement in data retrieval and 60% reduction in query latency. Designed and deployed a containerized microservice using Docker Compose, integrating Node.js, PostgreSQL, and PL/v8 to extend database functionality with custom JavaScript logic.